My canopy support broke on installation of the first time of using the awing. I feel that this was just a weakness or fracture of the collapsible frame. However I was disappointed that no offer o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At OLPRO, we specialise in creating innovative and high-quality camping and outdoor leisure products for adventurers, campers, and outdoor enthusiasts. Founded in 2011, we are proud to be one of the UK’s leading brands for tents, campervan awnings, and camping accessories. Designed with style, practicality, and durability in mind, our products are perfect for enhancing your outdoor experiences. We’re passionate about helping you make the most of the great outdoors, whether you’re pitching a tent in the countryside or exploring in your campervan. Our team of outdoor experts is committed to delivering exceptional customer service, ensuring you get the most out of our award-winning products. As a company that values sustainability and innovation, we continuously strive to create products that are not only reliable and functional but also environmentally conscious. From our iconic colourful designs to our dedication to quality, OLPRO is here to help you create lasting memories in the outdoors. Thank you for choosing OLPRO – Let’s make every adventure extraordinary!
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally got round to putting up our Olpro snug poled pop up kind of awning. Absolutely delighted. It went up so easily, it actually is the first awning we've ever bought that fits our camper (Wildax Ford Triton) and with no arguments 😁

Reply from OLPRO
bought a preloved air awning through the website and had a small issue with the postage label. I was a bit stressed as I needed it in time for a camping trip. I spoke to Zoe in customer service, and she was fantastic.
She chased the delivery company and kept me updated. Even though the label couldn’t be changed, she went out of her way and offered to send another one just to make sure I wouldn’t be stuck. Thankfully, the awning arrived the very next day. Absolutely brilliant service from start to finish. Zoe really took the stress out of the situation.

Reply from OLPRO

Reply from OLPRO
First class product.
Well made and fits well.
Arrived quickly.
Electronically good to deal with.

Reply from OLPRO
I needed a part for my awning and rang Olpro who couldn't have been anymore helpful.
Great service from start to finish, big thankyou to Lisa,if only all companies were the same.

Reply from OLPRO
Good quality goods, and great Mid-Summer sale savings. Plus, of course, and extra 10% discount on most items. Delivery - fantastic. I ordered an Orion tent on a Sunday, and received it on the Monday.

Reply from OLPRO
I ordered a footprint for my Knightwick tent. Once it was back in stock, it arrived very quickly and safely.

Reply from OLPRO
Ive bought an air awning from alpro before, its a brilliant bit of kit, so i looked for offers on the website i was after a windbreak i found the perfect one at a very good price website easy to use delivery was fast. Good company to deal with quality products perfect.

Reply from OLPRO
The original awning wasn't available, but I chose this as alternative, fast delivery and helpful. Haven't had it up yet as rain been heavy here in Scotland!

Reply from OLPRO
Fantastic delivery process. Here the next day, can’t wait to get back into the caravan to try it out!

Reply from OLPRO
Great products & no messing waiting around for their delivery.5 stars

Reply from OLPRO

Reply from OLPRO
The lantern is a very nice bit of kit and was delivered quickly. It’ll look great as part of our glamping set up.

Reply from OLPRO
Update - refund and straps greatfully received - appreciate errors do happen but this company has corrected them in the best way possible - thanks very much!
I ordered some storm straps on a Wednesday evening as I couldn't find ours, paid for next working day delivery and expected them to arrive on Friday due to ordering after the 2pm cut off. We were camping from the Saturday, so this should have been fine - order arrived on the Sunday - too late for us to use - I want to return them but don't see why I should have to pay for postage again since I already overpaid for a service I didn't get

Reply from OLPRO

Reply from OLPRO
I made an error on my order, phoned in and spoke to Zoe, who sorted things out in minutes, with no fuss, just brilliant customer service.
My order has been received and simply great products.
Thank you

Reply from OLPRO
Really well designed tent! I’ve had many but this one with the central connecting of roof and ground piles created a atring structure. Well packaged and lots of customer care. Love it thst it’s environmentally friendly too.

Reply from OLPRO
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.