Olympia Removals & Storage Reviews 

164
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, incredibly helpful, and always handling personal belongings with absolute care during the entire relocation process. Many consumers emphasize that the office and field personnel successfully take all the stress out of moving day. However, some people also noted that the professional teams arrived promptly and executed the heavy lifting with remarkable speed and efficiency. Reviewers consistently highlighted that these dedicated moving crews worked tirelessly to ensure every single item was properly organized and placed in the correct rooms.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and efficient throughout the moving process.... See more

Service

Users describe positive interactions with service, highlighting that the team arrived on time and worked... See more

User experience

Clients share high satisfaction regarding the user experience, highlighting a smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Olympia and competivley priced. The removal team were great and worked so fast dispite the current heatwave. Shout out to Esha who helped calm my nerves during our first ever fu... See more

Rated 5 out of 5 stars

We were recommended by hippo removals and Olympia were fantastic from the very start. They price matched our removals quote (which was really reasonable) and were available last minute for our move. T... See more

Rated 5 out of 5 stars

Couldn’t fault our amazing removal men. They all worked so hard, were very careful with our belongings and kept us smiling and entertained throughout the day. We couldn’t have done it without them a... See more

Rated 5 out of 5 stars

Without a doubt the most efficient, polite, respectful company I could have picked to manage my move. I cannot recommend highly enough. It made my experience of moving Seamless! Esha has been incredib... See more


Company details

  1. Removals company

Written by the company

At Olympia Removals and Storage Group, we have been providing customers with top-quality services for more than 10 years, helping people move house and relocate businesses across the UK with minimum hassle and stress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(164)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, truly found it an amazing experience as it was for many equipments to be moved from hayes to Aldershot. Yet such a challenging task I was provided with second to none service. I will definitely recommend.

6 July 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I moved from Hampshire to Cumbria. From quote to booking to moving day they were professional and friendly. I was thrilled with the price and would recommend them to anyone. They made a potentially very stressful experience smooth.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service 🙂

Bill and his removal team were excellent. Bill explained the process in advanced and made it easy for me on the day. When the two removals guys turned up, they were on time, polite and very helpful. I was packed up and moved to the North of England in the same day. A big thank you to Bill and his team for a great service. 🙂

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, reassuring and helpful

Bill was really friendly and helpful, making sure I was comfortable and confident that everything would be moved safely, and putting me at ease before the day. The guys who moved everything were great, friendly and professional, getting everything out of our old house and into our new safely and securely, going above and beyond to make sure everything was in the right place and in good condition - a couple of pieces in better condition than before they arrived! Can't recommend enough.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic idea.

We were a bit reluctant to spend money on removals but I’m so glad we did, it saved us so much time and effort. Great service all the way through from Bill’s initial cal onwards. The guys had us out of our second floor flat and into our house in no time at all, were incredibly efficient and friendly and listened to where everything needed to go. Best thing we did on this move.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This is the second time I’ve used them. Bill is great in his arranging everything in advance of the move and afterwards too. The team on both of our moves were super good, arrived early, were polite and hard working. No breakages and no issues. I’ll be recommending them to friends of mine. Thanks again Bill and the team.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Great movers

From the moment I spoke to Bill I felt confident that the move would be in safe hands and I wasn’t disappointed. The movers were cheerful, friendly, super-helpful, efficient, calm and patient and nothing was too much trouble. They made the stressful experience of moving house as positive an experience as it could be. I would recommend them highly. Also a very good price.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I got lots of reassurance prior to the booking and then on the day of the move, the team turned up promptly and loaded their vans in record time! Unfortunately, there was then a long wait to get the keys of the new property but the men didn't complain once. As soon as we were able to get into the house, they unloaded carefully and checked where everything needed to go - nothing was too much trouble. Would highly recommend!

7 November 2023
Unprompted review
Rated 5 out of 5 stars

A very well run company

A very well run company, turned up 20 mins early, done everything we asked with no problems, dismantled and reassembled furniture, removed to brackets from the wall.
Nothing was to much trouble.
Highly recommend.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

We recently moved from Hampshire to…

We recently moved from Hampshire to Kent and hired Olympia for the move- overall great communication & competitive prices, Bill was amazing in organising everything and liaising with the guys that did the packing, loading and move. The guys were also very polite, good energy too they really made this experience less stressful- highly recommend

25 October 2023
Unprompted review
Rated 5 out of 5 stars

"We used Olympia packing and removal…

"We used Olympia packing and removal service and we would definitely use again. The crew were professional and friendly, and made the stress of moving a good experience. Nothing was too much trouble for them and very economical as well. Thumbs up.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

What can I say from the moment I spoke to bill it was easy and plain sailing booking the move and payment very easy, bill answered all my questions and even with all our changes, they couldn’t have been more accommodating and it was a big move from one end of the country to the other and nothing was to much trouble, even with a storage locker involved!!! The men were amazing and as quick as whippet and so friendly would definitely 💯 recommend

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Awful experience but nice customer service guy

I dont like to leave negative reviews but I absolutely wouldn’t use this company again. I couldn’t fault Bill and his customer service as he was excellent and a pleasure to deal with, initially that was what kept me from saying this. That being said, the movers themselves were booked for the morning and didn’t turn up until past 1, they damaged not only the fixtures in the house but also a lot of our things - my work equipment was packed safely away in really useful boxes, we heard a crash from outside and all my ceramics has been knocked over and smashed beyond repair. Our bed and wardrobe were badly damaged, they didn’t assist with deconstructing it even though we’d paid for it, and my husband had to do a lot of the rebuilding as I was in a wheelchair after an accident and my husband was injured also this really wasn’t helpful. To top it off they stacked all our belongings into big pile directly in the path to my hospital bed, so when I arrived (I went in last so not to be in the way) I couldn’t even get into our new home or to my medical equipment. The mover wasn’t branded or wearing a shirt, he was sweating like a shower all over our belongings and spitting on the floor both inside, outside and in the truck so we had to clean the underside of everything which was just foul, who does that. They made the move a highly stressful and distressing experience at an already stressful time for us while I’m healing. We’re still unpacking boxes and finding more items broken as time goes on.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Last Minute Move.

My move was very last minute, and these guys made it very quick and stress-less! Bill made the organising really straight forward and was really welcoming from the first phonecall. He was exceptional at keeping in contact with me, even after the move. He wanted to know how it all went and I was happy. I felt like he went the extra mile.
Everything was moved really quickly and they was very efficient and the unloading was done even quicker. I was amazed how quickly and efficiently they got everything in the van. Would not hesitate to use this company again. A good Job Jobbed!

6 December 2022
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Good price. Arrived exactly on time. Vehicles were not sign written but that doesn’t bother us. On the day guys very relaxed but very professional and very swift without putting us under pressure. Nothing was too much trouble. I would definitely recommend Olympia and will use on my next move if they will have me! Special thanks to Bill who advised me the whole way through and specified exactly the right amount of transport and guys. Moussa, Peter and Mohammed were brilliant.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, very smooth on the day of the move itself, and treated all our belongings with care. Always stressful to move but Bill and Olympia really took all that away. Highly recommended.

8 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look