It's our second order with omakase. They are very understanding & helpful. They are very responsive as well. Parcels that we received are very well packed , securely without any damage. Received on ti... See more
Company replied
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I have placed several orders now with Omakase for my eCommerce business. It has been a very pleasant experience. The staff are prompt and friendly. The orders were executed smoothly from quotation to... See more
Company replied
It was our first order with Omakase. The support and attention we received from the beginning of the order process continued until the products were delivered. Our order was shipped on the promi... See more
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We have been working together with Omakase for years. Omakase is a great place to find the products that our customers looking for. If we have special needs Omakase will do everything possible to find... See more
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Company details
Written by the company
BtoB wholesale platform from Japan. Skin care products/ Cosmetics, Food & Snacks etc. Japanese labelling & Packaing - just like shopping at the stores in Japan. Barrier-free communication. We ship worldwide by DHL /Air Cargo /Container(FCL) or Pick-up.
Contact info
22-17 Nakazawa Chou, Chuo-ku,, 430-0904, Hamamatsu, Japan
- +81535828200
- info@omakasejp.com
- omakasejp.com
4.6
Excellent
104 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GOOD WHOLESALE PLATFORM
GOOD WHOLESALE PLATFORM
THEY ANSWER ALL QUESTIONS VERY PROMPTLY
FAST DELIVERY, YOU PASS CUSTOMS WITHOUT PROBLEMS.
25 March 2025
Reply from Omakase Japan Wholesale Platform
Thank you very much for your kind 5-star review!
We’re so glad to hear that you’re satisfied with our service, especially the prompt communication and fast delivery.
It’s also great to know that your parcel cleared customs smoothly — we’re happy everything arrived without issues.
We truly appreciate your trust in us and look forward to supporting your business again soon.
Trusted website
I had an excellent experience with this website and the seller. The site is user-friendly, easy to navigate, and offers a wide variety of high-quality products. The ordering process was smooth, and I received my item exactly as described and right on time.
18 March 2025
Reply from Omakase Japan Wholesale Platform
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with both our website and the seller. It's great to know that you found the site easy to use and that your order arrived on time and as expected. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
THEY ARE NOT A LEGITIMATE BUSINESS!
THEY ARE NOT A LEGITIMATE BUSINESS! Their products are inauthentic, and they do not provide any documentation or proof of authenticity. If you have any doubts, ask them. I lost $70,000 because of them. If you live in the U.S. or Europe, you could face legal trouble if a customer sues you, or if you are caught importing the chemical sunscreens into your country.
22 March 2024
Reply from Omakase Japan Wholesale Platform
We are grateful to you for bringing this feedback to our attention. It is essential for us to address these concerns to ensure that all stakeholders are fully informed about the risks associated with our services.
As a Japanese company based in Japan, our product offerings are primarily intended for the Japanese market. Prior to payment, you are informed through email and chat conversations that these products are not specifically tailored for overseas distribution and are not included MSDS nor Proof of Authentication nor Authorization letter nor detailed Ingredient (with %) available nor CPNP/CPIP/FDA.
In our continuous efforts to enhance transparency and mitigate risks in international trade, we have implemented a mandatory acknowledgment step for customers. This step requires individuals to acknowledge potential risks associated with international business by checking a designated box before submitting a quotation request on our website. This measure is meticulously designed to prevent oversights related to crucial information and risks inherent in cross-border transactions, encompassing compliance with regulations in importation countries and the potential legal repercussions.
Regarding the authenticity of our products, we wish to reassure you that we meticulously source our goods from esteemed Japanese brands known for their quality and authenticity. While specific documentation may not be provided for each product, we maintain a comprehensive list of authorized Japanese brands on our website for your reference. This list can be accessed by visiting the "List of Possibilities Exclusive Distributors Deal" section on our website.
We appreciate the insights you have shared concerning your experience. Our objective is to facilitate informed decision-making for individuals before finalizing a purchase. Once again, thank you for your valuable feedback.
Very good company
Very good company, I purchase products from them regularly. Their service is very good. And they provide very fast service.
2 July 2024
Reply from Omakase Japan Wholesale Platform
Thank you so much for your kind words! We truly appreciate your continued trust in our products and services. We're thrilled to hear that you are satisfied with the speed and quality of our service. We will always strive to meet your expectations and provide the best experience possible. Looking forward to serving you again soon!
Great option for japanese wholesale
Everyone was attentive and the whole buying experience was really smooth. The products were sent and delivered fast and easy.
21 October 2024
Reply from Omakase Japan Wholesale Platform
We really appreciate your feedback! It's wonderful to know that everything from the service to delivery went smoothly for you. We will continue to strive to improve our service in order to provide an even more customer-friendly experience.
Reply from Omakase Japan Wholesale Platform
Thank you for sharing your positive experience! We're so glad you're satisfied with our service and products. Looking forward to working with you in the near future!
Asking for payment even they don't have…
Asking for payment even they don't have onhand products and no specific date to be delivered
17 November 2024
Unprompted review
Reply from Omakase Japan Wholesale Platform
We deeply apologize for any inconvenience you experienced. We understand your frustration with our process. Our website may not have clearly communicated our stock policies upfront, and for that, we are truly sorry.
It's our company policy not to keep stock readily available, and typically it takes about 7 business days to gather items upon payment. This information is usually detailed in our FAQ section for transparency. Additionally, we strive to communicate this timeline clearly in the email containing the Proforma invoice after you submit your cart.
We want to assure you that we never intend to charge customers without providing this essential information.
Your feedback is invaluable, and we will work on improving our communication to prevent such misunderstandings in the future. Thank you for bringing this to our attention.
If you have any further concerns or questions, please do not hesitate to reach out to us directly.
Easy and fast
10 September 2024
Reply from Omakase Japan Wholesale Platform
Thank you for your positive feedback. We will continue our efforts to provide satisfactory service to our customers. We look forward to working with you in the near future.
great shopping experience
Everyone I communicated with via email was friendly and informative. I was able to purchase the products and received them all in under two weeks. Overall, I would highly recommend Omakase Japan Wholesale Platform.
8 August 2024
Reply from Omakase Japan Wholesale Platform
We are delighted to hear about your positive experience with our team. Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing Omakase Japan Wholesale Platform!
5 STARS Experience!
Great communication, and very fast delivery service. hoping for more delivery options, sometimes I don't mind waiting bit longer for a cheaper shipping options. other than that, 5 stars experience! looking forward to do more business in the future.
25 July 2024
Reply from Omakase Japan Wholesale Platform
Thank you so much for your positive feedback and for giving us 5 stars! We’re glad to hear that you had a great experience with our communication and delivery service. We appreciate your suggestion regarding more delivery options and will definitely take it into consideration as we work on improving our services. We look forward to serving you again in the future!
Reply from Omakase Japan Wholesale Platform
Thank you for your feedback! We're glad to hear you were satisfied with our service. If you need any further assistance or have more questions, feel free to let us know. We look forward to serving you again!
Original products and very reliable wholesale supplier!
As a first-time wholesale buyer, I was pleasantly surprised by how user-friendly their website is! From the moment I landed on the homepage, it was clear that they prioritize simplicity and accessibility, making navigation a breeze. What truly stood out to me was their customer service – every time I had a question or needed assistance, they responded promptly with helpful answers that reinforced my confidence in choosing them as our supplier. It felt great knowing they were so accommodating with requests, ensuring each transaction went smoothly. When my orders arrived, they were packed securely and with no doubts, all are original and authentic products. I'm already looking forward to placing another order soon because it's rare to find such reliability in the wholesale business!
16 August 2024
Reply from Omakase Japan Wholesale Platform
Thank you so much for your kind feedback! We're thrilled to hear that you found our website user-friendly and our customer service responsive and helpful. It's fantastic to know that the secure packaging and authenticity of our products met your expectations. We greatly appreciate your trust in us as your supplier and look forward to serving you again soon. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing us!
Omakase Company is performing well as a wholesaler company
Omakase Company is performing well as a wholesaler with reasonable prices. The staff are all kind and responsive to customers. To achieve even better results, it would be beneficial for the company to prepare products in a shorter period before shipping.
3 August 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are glad to know that you are satisfied with our service. We are pleased to learn that we were able to provide you a satisfactory level of service to you. We will make every effort to enhance our service standards in order to establish a long-term partnership with you. We are looking forward to working with you in the near future.
Great service and products
10 May 2024
Reply from Omakase Japan Wholesale Platform
Thank you for leaving a supreme rating and positive comment for our service. We will strive to be able to provide best service to our customers. If you have any suggestion to improve our service please let us know.
Looking forward to receiving your order soon.
Good Experience
Good Pricing with multiple discounts. Good customer service as well. I am international customer and contacted via whatsapp and they guided me very professionally. Will try again for sure.
8 May 2024
Unprompted review
Reply from Omakase Japan Wholesale Platform
We appreciate your feedback! It's great to know that our pricing and customer service met your expectations. Looking forward to your next order
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are happy to receive your feedback expressing satisfaction with our service. We are delighted to discover that we were able to provide you with a truly gratifying experience.
very comparative
19 March 2024
Reply from Omakase Japan Wholesale Platform
We appreciate your feedback! Glad to hear you find our service competitive. If you have any suggestions or areas you'd like us to improve, feel free to let us know. We're here to help!
Great customer help and fast delivery
Great customer help and my ordered reached to me in a very short time and well packed.
19 April 2024
Unprompted review
Reply from Omakase Japan Wholesale Platform
Thank you for the great review! We're glad our customer help was helpful. We appreciate your support and look forward to serving you again.
Very bad customer service.
5 March 2024
Reply from Omakase Japan Wholesale Platform
Thank you for your comment. We have followed up with you further on WhatsApp. You pointed out that you feel our company doesn't want to work with you and that our answers to your inquiries are not professional at all. We are sorry, but we strive to perform the best that we can do every day. We wish your company success in finding a better partner.
Customer service was a 💯
Customer service was a 💯. I got my goods earlier than the stipulated time. All safe and neatly delivered. Nice one and Thank you Omakase 👏
8 March 2024
Reply from Omakase Japan Wholesale Platform
Thank you for shopping at Omakase Japan Wholesale Platform.
We are happy to receive your feedback expressing satisfaction with our service. We are delighted to discover that we were able to provide you with a truly gratifying experience.
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