Omega Home & Auto Care Reviews 

Bought new truck and contract that covered engine transmission drivetrain and electrical systems. After 2 weeks have a cracked intake manifold and told it would not be covered due to a broken bolt. Bolts are not covered. Intake manifold bolts are part of the intake manifold and they are part of the engine. Now I have paid for a warranty and have a vehicle that is broke down due to a part covered by that warranty and being told I have to pay for it.

Absolutely will not answer the phone or call back

If I could give it NO stars I would. Worst customer service.
You cannot speak to a live person. You have to speak to an AI Bot. Do not waste your money.
I had my rack and pinion replaced the Car repair facility would not call in so I had to do it. They wouldn’t talk to me. They told me that the car repair facility had to do it. I filed the claim and then they denied it.
I’m serious go to another car warranty place. This company is horrible.

Literally impossible to get ahold of the cancellation department.

Sam G was sweet and helpful. Made everything where I could understand it.

Please go see Robin at Omega she is the absolute best! You won’t be disappointed!

Robin is fantastic love dealing with her and she is the best go see her.

I dealt with Robin and she was so helpful and knowledgeable. I hope all your employees are as good as she is!

Omega is a great company and Robin is a big part of it! It's so refreshing to get excellent customer service!

Robin is so friendly and always helpful.She is a true asset to this company.

Robin was amazing!! Great Communication.

I spoke with the most pleasant agent today. Thank you for taking my call, Robin. You were so extremely helpful and very informative. I would definitely recommend Robin.

Thank You Fanisha!! Very detailed and took her time explaining any questions that I had! I appreciate the patience, kindness, and the laughs!!

Sam B has undeniable skills to get any job done and works hard to make sure everything is up to par!

I would leave no stars if possible. Stay away from Omega they have ghetto 3rd party companies getting the warranty for them. If you try to cancel before your 30 days they will constantly try and make you keep the coverage by hanging up phones transferring you to different departments and outright telling you NO. If they treat consumers like this for cancelation imagine filing a claim. Beware and stay far away from this company

Fanisha is amazing!!! She is so helpful and goes above and beyond for the customer! I couldn’t have had a better experience. She was a joy to work with. I’m very impressed with this company

I had a representative named Jamal call me asking why I canceled my service. Told him I am trying to save up but hopefully in the future i can warranty my vehicle. He proceeded to tell my “I hope your car doesn’t break down” and hangs up…if treating former customers terribly to try and bully them into purchasing a warranty is outrageous. Find some higher quality people than these guys. Lowest of the low

Thanks again, Robin for guidance and understanding coverage!!

FANISHA MADE MY EXPERIENCE SOOOO PAINLESS ! she was kind, patient and went over my policy in details to where I really understand ! Thank you Fanisha

They will send you letters with desperate wording. If i need a home warranty I'll seek it out myself.