They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
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Review summary
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Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
395 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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David did exactly ehat I requested in a…
David did exactly ehat I requested in a timely manner!
26 March 2026
Reply from OmegaXL
Hello, DeAnn. Thank you for sharing your feedback! We’re so glad to hear that David was able to take care of your request quickly and exactly as needed. We’ll be sure to pass your kind words along to him. If you ever need anything else, we’re here to help!
Great Customer Service!!!
26 March 2026
Reply from OmegaXL
Hello, Lady Princess. Thank you so much for your feedback! We’re thrilled to hear you had a great customer service experience. If you ever need anything else, we’re always here to help.
The agent that worked with me was…great
The agent that worked with me was knowledgeable, patient, and persuasive. Although she/he was persuasive, they were never overbearing or pushy. The agent actually was very pleasant to work with. I really appreciated him/her.
26 March 2026
Reply from OmegaXL
Hello, Debra. Thank you so much for sharing your experience! We’re delighted to hear that the agent you worked with was knowledgeable, patient, and personable. It’s wonderful to know they were able to guide you effectively without ever feeling pushy — that’s exactly the kind of support we strive to provide. We truly appreciate your kind words and will be sure to pass your feedback along to the team.
The lady I spoke with didn't listen to…
The lady I spoke with didn't listen to me. She kept pushing to continue with the subscription which I really didn't want to do. I finally agreed to one bottle a month at a discounted price, but she kept putting it back to 2 bottles per month. Said she was sorry, then supposedly fixed it, it came back as 2 bottles. Finally got it corrected. Not happy.
18 March 2026
Reply from OmegaXL
Hello! Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you encountered — you should never feel pressured to keep a subscription you don’t want. The repeated changes to your order were unacceptable, and we understand how upsetting that must have been. We’re glad the issue was corrected, but it should have been resolved clearly and promptly from the start. Your feedback is important, and we’ll be reviewing this internally to ensure a situation like this doesn’t happen again. If you need any further assistance or have additional concerns, our team is here and ready to help.
It was a pleasure to restart my…
It was a pleasure to restart my subscription, Michelle was so nice and beautiful to work with again thank you.
Linda Sibilla
25 March 2026
Reply from OmegaXL
Hi, Linda. Thank you so much for your wonderful review! We’re thrilled to hear that restarting your subscription was a great experience and that Michelle was able to assist you so kindly. We’ll be sure to share your kind words with her. If you ever need anything else, we’re always here to help.
great customer services on changes to…
great customer services on changes to my subscription
17 March 2026
Reply from OmegaXL
Hello, Denise. Thank you so much for your kind words! We’re glad we could assist with your subscription changes and make the process smooth for you. If you ever need anything else, we’re here to help.
OMEGA XL PLUS SCAM?
I believe that Flawless Bloom scammed me, I ordered OMEGA XL PLUS through the Omega sight, next thing , I was directed to a no name outfit named Flawless Bloom, I received Flawless Bloom Joint XLM PLUS are they an authorized dealer allowed to rename one or more of your products?
18 March 2026
Unprompted review
Reply from OmegaXL
Hello, Paul. Thank you for sharing your feedback. We's sorry to hear about the confusion caused. Our company isn't associated with "Flawless Bloom". To ensure you ordering directly from our company, please visit our website www.OmegaXL.com, or give us a call 1-800-609-4818.
They were considerate and were able to…
They were considerate and were able to answer my inquiry.
23 March 2026
Reply from OmegaXL
Hello, Sheila. Thank you so much for your feedback! We’re really glad to hear that our team was able to assist you and answer your inquiry. Providing considerate, helpful support is always our goal, and it’s great to know we met your expectations. If you ever need anything else or have more questions, we’re always here to help!
Michelle was very kind and understood…
Michelle was very kind and understood that I did not want to be on autoship until I felt the product was working for me.
20 March 2026
Reply from OmegaXL
Hello, Deborah. Thank you for sharing your experience! We’re so glad to hear that Michelle was able to support you with kindness and care. We completely understand wanting to wait on auto-ship until you feel confident in the product, and we’re happy she could help you find the option that felt right for you. If you ever have any questions or need further support, we’re always here for you!
It was very helpful to be able to…
It was very helpful to be able to purchase Omega XL at a reduced price. That was a real surprise! It shows your company cares about your customers. I will continue to buy Omega XL as long as I can.
12 March 2026
Reply from OmegaXL
Hello, Sharon. Thank you so much for your thoughtful review! We’re delighted to hear that the reduced price on OmegaXL was a pleasant surprise and helped make your experience even better. Taking care of our customers is incredibly important to us, so your feedback truly means a lot. We’re grateful for your continued support and look forward to being by your side for as long as you choose OmegaXL.
Changing shipping frequency.
The Chat agent was very nice and very helpful, but it would have been nice if I could have made the change on line, but I understand you want to promote your product. Thanks.
21 March 2026
Reply from OmegaXL
Hello, Linda. Thank you for sharing your feedback! We’re so glad to hear that our chat agent was kind and helpful. We also appreciate your comment about wanting the option to make changes online — that’s valuable insight for us as we continue improving our experience. While we do take time to highlight the benefits of our products, our goal is always to make things as easy and supportive as possible for you. Thank you again for your understanding and for taking the time to leave a review!
Reply from OmegaXL
Hello, Iona. Thank you for your review! We’re so glad to hear that our team was able to help with exactly what you needed. If there’s ever anything more we can assist you with, we’re always here to support you. We truly appreciate you taking the time to share your experience!
Reply from OmegaXL
Hello, Michelle. Thank you so much for your wonderful review! We’re delighted to hear that Michelle made such a positive impression and took the time to explain everything clearly. Providing helpful, personalized support is something we truly value. We’ll be sure to share your kind words with her! If you need anything else, we’re always here to help.
Reply from OmegaXL
Hi, Sharon. Thank you for taking the time to share your feedback! We’re so glad to hear that Michele was able to assist you and provide helpful support. We truly appreciate your review, and if there’s ever anything more you need, we’re always here to help!
They responded quickly and got my auto…
They responded quickly and got my auto ship deferred for the months I needed to deferred.
19 March 2026
Reply from OmegaXL
Hello, Krista. Thank you for your review! We’re happy to hear that our team responded quickly and was able to defer your auto-ship exactly as needed. Making sure your account works on your schedule is important to us, and we appreciate you taking the time to share your experience. If there’s anything else you ever need, we’re always here to help!
Always good customer service from ether…
Always good customer service from ether though phone or text
18 March 2026
Reply from OmegaXL
Hello, Ali. Thank you so much for your review! We’re happy to hear that you’ve consistently received great customer service, whether by phone or live chat. Providing reliable, helpful support across all channels is important to us, and we truly appreciate you taking the time to share your experience. If there’s ever anything more you need, we’re always here to help!
Reply from OmegaXL
Hello, Bee. Thank you for sharing your feedback! We’re so glad to hear that our team listened, understood, and was able to help with what you needed. Providing clear and supportive assistance is always our priority. If there's anything more we can do for you, we're here to help!
Very friendly, helpful service
Service rep was very friendly and helpful. I have been receiving product much faster than I could use it. She was able to lovate my account and suspend shipments for a few months so I could use up some of what has already been received. Exactly what I needed done!
13 March 2026
Reply from OmegaXL
Hello, Mary. Thank you so much for sharing your experience! We’re thrilled to hear that our service representative was able to assist you so efficiently. It’s great to know they were friendly, helpful, and able to locate your account quickly to pause your shipments while you catch up on the products you already have. We always aim to provide flexible, customer‑focused solutions, and we’re glad this was exactly what you needed.
Great Costumer Service
I wanted to change my Auto ship and I am happy with the assistance that I received.
13 March 2026
Reply from OmegaXL
Hello, Julie. Thank you for sharing your experience! We’re so glad to hear that updating your Auto-Ship was smooth and that you were happy with the assistance you received. Providing helpful and hassle‑free support is always our goal, and we’re delighted we could make the process easy for you. If there’s anything else you ever need, we’re here to help!
Fabulous customer service ☺️
13 March 2026
Reply from OmegaXL
Hello, Nanci. Thank you so much for your kind review! We’re delighted to hear that you had a fabulous customer service experience with us. Providing helpful, friendly, and reliable support is our top priority, and it means a lot to know we delivered that for you. If you ever need anything in the future, we’re always here to help!
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