They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
Company replied
Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
395 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very considerate and responsive.
20 February 2026
Reply from OmegaXL
Hello, Michelle. Thank you for your kind review! We’re so happy to hear that you found our team considerate and responsive. We truly appreciate your feedback and are always here if you need anything!
quick and effective
20 February 2026
Reply from OmegaXL
Hello, Stacey. Thank you for the great review! We’re so glad to hear your experience was quick and effective. We appreciate you choosing us and are always here if you need anything!
Product is excellent and customer…
Product is excellent and customer service is great!
20 February 2026
Reply from OmegaXL
Hello, Sandy. Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving the product and had a great experience with our customer service team. Your support means a lot to us, and we’re always here if you need anything in the future!
Beware you are agreeing to a subscription
I ordered it to try it out and I didn’t know that it was a subscription. I called their customer service and they were extremely difficult to deal with. I told him that a had an allergic reaction to their product. They advised me to talk to my doctor and they would just reschedule my next order. I literally had to go off on them and told them to close my account period. The email I received from them states they just canceled the subscription but didn’t close my account.
19 February 2026
Unprompted review
Reply from OmegaXL
Hello, Sir Jeffrey. Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion with your subscription and the difficulty you encountered when contacting our customer service team. That’s not the level of clarity or support we aim to provide. Your health and comfort are extremely important to us, and we regret that your concerns were not handled with the care you deserved. We also apologize for any frustration surrounding your request to fully close your account. We’d appreciate the opportunity to look into this further and make sure everything is resolved exactly as you intended. If you’re open to it, please reach out to us directly so we can personally review your account, confirm the closures, and address any remaining issues right away. Thank you again for bringing this to our attention. Your feedback helps us improve.
Reply from OmegaXL
Hello, John. Thank you so much for your kind words! We’re thrilled to hear that you found our team friendly, knowledgeable, and responsive. Providing an exceptional customer experience is always our top priority, and feedback like yours means a lot to us. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!”
Reply from OmegaXL
Hello, Frances. Thank you for sharing your experience! We’re so glad to hear that the product is helping relieve your joint pain and that you’re seeing great results with regular use. Knowing it’s been worth every penny truly means a lot to us. We appreciate your feedback and are grateful to have you as a customer!
Reply from OmegaXL
Hello, Luis. Thank you so much for the wonderful review! We’re thrilled to hear you received excellent customer service. Our team works hard to deliver a great experience, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again!
Carlos listened to my concerns & gave…
Carlos listened to my concerns & gave me some alternatives. Very helpful
16 February 2026
Reply from OmegaXL
Hello, Debra. Thank you so much for your feedback! We’re thrilled to hear that Carlos listened closely to your concerns and offered helpful alternatives. Providing supportive and attentive service is exactly what we strive for, and we’re glad your experience reflected that. We appreciate you taking the time to share your review and look forward to assisting you again!
Efficient customer service and customer care.
Efficient customer service and offer of subscription plan changes.
13 February 2026
Reply from OmegaXL
Hello, Gerald. Thank you for your feedback! We’re glad to hear you had an efficient customer service experience and that our team was able to offer helpful subscription plan options. We appreciate you taking the time to share your review and look forward to continuing to support you!
I had trouble logging in
I had trouble logging in, but the person who I chatted with made my experience. Great he put the account on pause for me with no trouble. Minimal questions and wait time.
13 February 2026
Reply from OmegaXL
Hello, Shirley. Thank you for sharing your experience! We’re glad to hear that our team member was able to make things easier for you by quickly pausing your account and helping you through the login issue. We love knowing the process was smooth with minimal wait time and questions. We appreciate you taking the time to leave this review and are always here to help!
They gave me options …
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David was very helpful and respectful. I'm glad they gave me options that allowed me to keep my subscription
13 February 2026
Reply from OmegaXL
Hello, Rachel. Thank you for sharing your experience! We’re so glad to hear that our team was able to work with your situation and offer flexible billing options that made it easier for you to keep your subscription. It’s wonderful to know that David provided helpful and respectful support throughout the process. We truly appreciate your feedback and are grateful to have you with us!
Reply from OmegaXL
Hello, Ruth. Thank you for the great feedback! We’re so glad to hear that you found our team responsive and easy to work with when making changes. We truly appreciate you taking the time to share your experience and look forward to assisting you again!
Mike was a great help
Mike was a great help. He assisted me in all my needs, very professional and polite
12 February 2026
Reply from OmegaXL
Hello, Dawn. Thank you so much for your kind words! We’re thrilled to hear that Mike was able to assist you and provide the professional, polite service you deserve. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Very good service
The person who delivered the package went up to my floor and delivered it right outside my door.
12 February 2026
Reply from OmegaXL
Hello Lani, Thank you for your review! We’re glad to hear your package was delivered directly to your door. We appreciate you taking the time to share your experience and hope you enjoy your order!
Customer service was very friendly and…
Customer service was very friendly and helped update my account with no trouble at all. Very satisfied with my experience today.
11 February 2026
Reply from OmegaXL
Hello, Margo. Thank you for sharing your experience! We’re so glad to hear that our customer service team was friendly and able to update your account with ease. Providing smooth, stress‑free support is always our goal, and it’s great to know we delivered that for you today. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
Reply from OmegaXL
Hello, Rebecca. Thank you so much for sharing this kind review! We’re thrilled to hear that Victor was kind and attentive to your needs. Providing thoughtful, personalized support is what we strive for, and it’s wonderful to know he made your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again!
The person was very helpful
The person was very helpful. Also gave me a recap of what we talked about and can refer back to it
10 February 2026
Reply from OmegaXL
Hello, Raymond. Thank you so much for your feedback! We’re glad to hear that our team member was very helpful and that the recap provided was useful for you to refer back to. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us!
Product not working for me.
Well first customer service is fine. The product not so much. I took it for a few weeks and it did nothing. Customer service sent me a free bottle to up my dose to 3 caps. Still feel nothing changed.
2 February 2026
Reply from OmegaXL
Hello, Neil. Thank you for sharing your experience. We’re glad to hear our support team took good care of you, but we’re sorry the product hasn’t delivered the results you were hoping for. Everyone responds differently, and we never want you to feel disappointed. Our team would love to review your experience more closely and help find a solution that works better for you. Please reach out to us directly.
Your Chat Agent helped me very much
Your Chat Agent helped me very much. I think his name was Victor, but do not remember. I did do the other survey, but for some reason it did not go through. I am glad to have another opportunity. I appreciated his help. I have received your product and will take it as he suggested.
2 February 2026
Reply from OmegaXL
Hello, Janice. Thank you for your review! We’re glad to hear our chat agent was able to help, and we’ll be sure to share your kind words with Victor. We appreciate you taking the time to leave feedback, and we’re happy your product arrived safely. If you need anything else, we're always here for you!
Helpful and happy
Victor was very thorough and helpful and solved the problem ! All is good!
9 February 2026
Reply from OmegaXL
Hello, Michelle. Thank you for the wonderful review! We’re so glad to hear that Victor was thorough, helpful, and able to get everything resolved for you. We’ll be sure to pass your kind words along to him. If you ever need anything else, we’re always here to help!
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