They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Review summary
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DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
Company replied
Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
395 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No such thing as a hassle-free return…
No such thing as a hassle-free return policy.
Sent back my order and I was told it didn’t reach the facility within the 15-day return period so no refund will be issued. They claim the return policy is stated; however,
I saw it as 30-day. This company tries to take your money anyone they can.
20 January 2026
Unprompted review
Reply from OmegaXL
Hello, Traci. We’re sorry to hear about the frustration with your return, and we understand how disappointing this experience must have been. Our return policy does include specific timelines, but we’d be happy to review your order and tracking details to make sure everything was handled correctly. Please reach out with your order number so we can take a closer look and work toward a resolution.
Changing phone number
Just had to change my phone number and the agent did a fine job at my request.
20 January 2026
Reply from OmegaXL
Hello, Toni. Thank you for sharing your experience! We’re glad to hear that our agent was able to update your phone number quickly and take care of your request. We appreciate you taking the time to leave a review and are always here if you need anything else!
Reply from OmegaXL
Hello, Janet. Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and pleasant to work with. We truly appreciate you taking the time to share your experience and are always here if you need anything!
I called to cancel my autoship…
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autoship charge and was short the money to cover it. He suggested a couple different options, the last one of which I agreed to try. He was patient and resourceful, and I greatly appreciate his compassion and concern to find something that worked for me!
20 January 2026
Reply from OmegaXL
Hello, Diane. Thank you for sharing your experience with us! We’re so glad to hear that Victor was able to support you with patience and compassion during a stressful situation. Life gets busy, and it means a lot to know he could walk you through different options and help you find a solution that worked for you. We truly appreciate your feedback and are always here if you need anything in the future.
Omega XL REALLY WORKS
Omega XL REALLY WORKS! I had arthritic pain in my thumb base joint for a year when I started taking OmegaXL.It took about 2 1/2 weeks of taking it but then one day I woke up and the pain was gone. I completed the pills I got and decided not to take it again but the pain came back so I ordered more and pain is gone never coming back . Great product that works.
18 January 2026
Unprompted review
Reply from OmegaXL
Hello Karen. Thank you so much for sharing your experience! We’re thrilled to hear that OmegaXL has helped ease your joint discomfort and that you found lasting relief after just a few weeks. Stories like yours mean a lot to us, and we’re grateful you took the time to let others know how well it’s worked for you. We’re here anytime you need support, and we truly appreciate you being part of our community!
Excellent service
I needed to change my auto ship date and it was very quick & easy on the auto chat. I'm feeling effects of this only 2 weeks in!
17 January 2026
Reply from OmegaXL
Hello, Janet. Thank you so much for your review! We’re thrilled to hear that updating your auto‑ship date was quick and easy, and even more excited that you’re already feeling positive results! We’re here anytime you need support, and we truly appreciate you being part of our community!
I told you to stop the shipment
I told you to stop the shipment. I have too many. Take me off auto send.
9 January 2026
Reply from OmegaXL
Hi, Susan. Thank you for your feedback. We’re sorry for the inconvenience you experienced. Your satisfaction is important to us, and we understand how frustrating unwanted shipments can be. Please contact us back regarding your account so that we can assist you further.
Closing My Account
In seeking to close my account, I was given counter-offers. It was almost like I had to convince them that I was serious about canceling. I understand their perspective, but it took extra time.
16 January 2026
Reply from OmegaXL
Hello, Jeff. Thank you for taking the time to share your experience. We’re truly sorry that the cancellation process felt longer or more complicated than it should have. While we aim to offer helpful options, it’s important that the process always feels respectful and straightforward. We appreciate your feedback—it helps us improve—and we’re here if you ever need anything in the future.
Reply from OmegaXL
Hello, Marcia. Thank you so much for sharing your experience! We’re thrilled to hear that our representative was kind and understanding. Providing compassionate and helpful service is always our top priority. We appreciate your feedback and look forward to assisting you again!
This company has excellent customer…
This company has excellent customer service. David was so helpful and informative.
9 January 2026
Reply from OmegaXL
Hi, Jackie. Thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with our customer service and that David was helpful and informative. Providing excellent support is always our priority, and we truly appreciate you taking the time to share your experience!
I contacted them with an auto ship…
I contacted them with an auto ship concern and David, their representative was extremely professional, helpful and efficient. He was able to assist me with a much more feasible solution.
10 January 2026
Reply from OmegaXL
Hello, Alfie. Thank you for sharing your experience! We’re so glad David was able to assist you with your auto-ship concern in such a professional and efficient manner, and help you find a solution that works better for you. We appreciate your feedback and look forward to continuing to provide excellent service whenever you need us!
Reply from OmegaXL
Hi, Neecia. Thank you for your feedback! We’re thrilled to hear you’re enjoying the product. Your support means a lot to us, and we look forward to continuing to provide you with quality and care.
Didn't quite accomplish what I wanted
Didn't quite accomplish what I wanted, but your representative was able to assist with a different option.
10 January 2026
Reply from OmegaXL
Hello, Ray. Thank you for sharing your feedback! While we’re sorry the original option didn’t fully meet your needs, we’re glad our representative was able to assist you with an alternative solution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
They are very understanding.
9 January 2026
Reply from OmegaXL
Hello, Jackie. Thank you for your kind words! We’re glad to hear you had a great experience and found our team understanding. Providing helpful and compassionate service is always our priority, and we appreciate you taking the time to share your feedback!
It was very easy to pause my…
It was very easy to pause my subscription for a couple of months. Victor, who helped me was very helpful.
9 January 2026
Reply from OmegaXL
Hello, Charlotte. Thank you for sharing your experience! We’re happy to hear that pausing your subscription was quick and easy, and that Victor provided the support you needed. We appreciate your feedback and look forward to continuing to serve you whenever you’re ready to resume!
The person I spoke to was very helpful…
The person I spoke to was very helpful and very polite.
31 December 2025
Reply from OmegaXL
Hello, Jan. Thank you so much for sharing your experience! We’re thrilled to hear that our team member was helpful and polite. Providing excellent service is always our top priority, and your feedback means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
This product is clinically impossible…
This product is clinically impossible to work as advertised. A complete scam. Fake testimonials. Fake reviews
In response to Omegaxl claims of clinical testing. The only clinical testing of the ingredients of Omegaxl were done without connection to Omegaxl or testing Omegaxl. Also at clinical dosages which were 15x higher than the dosage of Omegaxl. Omegaxl has never been clinically tested to achieve the results they claim. Omegaxl intentional uses these third party testing to deceive the consumer.
4 January 2026
Unprompted review
Reply from OmegaXL
Hello, Ken. Thank you for sharing your feedback. We’re sorry to hear that you feel this way. Our goal is to provide products that meet high standards of quality and effectiveness, and we take concerns like yours seriously. The product is supported by research and customer experiences, but we understand results can vary. We’d appreciate the opportunity to learn more about your experience and address any concerns directly. Please reach out to us at by phone or via live chat so we can assist you further.
Reply from OmegaXL
Hello, Kim. Thank you so much for your kind words! We’re thrilled to hear you found our team friendly and helpful. Your feedback means a lot to us, and we’re always here if you need anything else.
Product worked as advertised
Product worked as advertised. It helped my wife's hip joint pain and mobility.
31 December 2025
Reply from OmegaXL
Hello, Don. Thank you for sharing your experience! We’re so glad to hear the product worked as advertised and helped improve your wife’s hip joint pain and mobility. That’s exactly the kind of positive impact we strive for. If you ever have any questions or need further support, we’re always here to help!
Don't be pushy
I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of back and forth she finally agreed to holding shipment to March and then one bottle every month. Why would I want to pay postage every month? I asked and finally got next shipment coming in April and then 2 bottles every 60 days. This stuff is crazy expensive the way it is, with not having a 5 month surplus on hand because you can't manage your shipments without a headache.
30 December 2025
Reply from OmegaXL
Hello! Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with managing your shipments and reaching us by phone. We understand how important convenience and cost-effectiveness are, and we appreciate your patience while working through the adjustments. Your comments help us improve, and we’ll make sure they’re shared with our team. If you need further assistance or have any questions, please don’t hesitate to reach out—we’re here to help.
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