Our Renfe train from Seville to Cadiz on Feb 6 was cancelled. I learned a refund had to come from Omio not Renfe and applied online to Omio for this. A ticket was opened. A refund was received... See more
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Based on these reviews
I booked tickets for the train from Malaga to Madrid vv. The train was canceled by the train-company and I had big problems to find out how to get our money back. After a very negative review I wrote... See more
Company replied
Transparent and very user‑friendly website I found Omio’s website very transparent and easy to use. I also needed assistance shortly before Easter, and the support team helped me very quickly, even... See more
Company replied
AI chatbot was pretty easy to get around by asking for human help (but would have been nicer to avoid this step entirely). I got in touch with Sandrine A. who was extremely helpful, resolving my issue... See more
Company replied
Company details
About Omio
Written by the company
Omio is a travel platform with a difference.
Fueled by a team from over 40 different countries, one search allows you to find the fastest, cheapest and best travel options by train, bus and flight to any city, town or village in Europe.
Find all the ideal options for your schedule and budget in one place.
*Coronavirus (COVID-19): for travel information and updates please visit:
https://www.omio.com/travel/service-disruptions
Customer Help Centre
Contact info
Berlin, Germany
- omio.com
4.1
Great
22K reviews
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Reply from Omio
Hi Tapas,
Thanks a lot for the awesome review!
We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio—your support keeps us going!
Hope to join you on another trip soon!
All the best,
The Omio Team
Cool to be exchange free
20 April 2026
Unprompted review
Reply from Omio
Hi Valentin,
Thank you, we greatly appreciate your positive feedback.
Your satisfaction is very important to us, and your message reaffirms the dedication we strive to maintain in everything we do.
We hope to have the opportunity to support you on many more travels to come.
Kind regards,
The Omio Team
Reply from Omio
Hi there
Thank you for your review!
We greatly appreciate that you took the time to leave a nice comment about your experience with us.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Omio is stealing the money and refusing to support
I booked ticket from Orlando to Miami. It was canceled by the operator with no alternative provided or any support. I contacted the operator and said I must contact Omio. I did contact Omio and they have the worst customer service it takes hours to respond the agents are not professional they didn’t solve the issue and refused to refund me even though the operator gave me refund form as it was cancelled from their end. Showed the form to Omio’s agent and still refused to support and told me I should contact the operator for a refund even though I booked through Omio. I filed a complaint in US transportation and luckily will get support. i just wanted to warn everyone not to book any tickets through Omio
20 April 2026
Unprompted review
Reply from Omio
Hi there,
We’re sorry to hear about your experience and understand how frustrating this situation has been.
As explained in our previous emails, for cancellations and service-related issues on this route, claims must be handled directly with the operator (Amtrak), as they are responsible for processing refunds and compensation.
This is why you were provided with their claim form — even when the booking is made via Omio, the operator manages these cases.
We can also confirm that our team has responded to your emails and provided the necessary guidance each time.
We understand this process may feel repetitive, but it follows the operator’s official policy.
Kind regards,
The Omio Team
It took a while but the team managed to…
It took a while but the team managed to succeed in getting my refund.
20 April 2026
Reply from Omio
Hi Julieta,
Thank you very much for your kind words and for sharing your experience with us.
It is always rewarding to know that our efforts have made a meaningful impact.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Ticketing error and inability to resolve a simple issue
Ticketing went wrong (tech issue meant incorrect ticket was issued), and no one seems to be able to resolve it. There is no communication, it's now been 6 days since first speaking to the support team and I've followed up twice with no response. I finally got through to someone earlier and they've told me it will take as many as 30 days to escalate and solve. I've found the support team unhelpful and ineffective. I will never book through Omio again and recommend you do not.
14 April 2026
Unprompted review
Reply from Omio
Hi Harry,
We’re very sorry to hear about your experience please rest assure that we are currently investigating your case to understand what went wrong and how to resolve it as quickly as possible.
Thank you for your patience while we look into this.
Kind regards,
The Omio Team
Reply from Omio
Hi Darren,
Thank you very much for your kind words and for sharing your experience with us.
It is always rewarding to know that our efforts have made a meaningful impact.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Great support from Omio helpdesk
Great support when I needed to cancel bookings due to medical issue
20 April 2026
Reply from Omio
Hi Adrian,
Thank you very much for taking the time to leave such a positive review.
We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. Feedback like yours is always motivating for our team.
We look forward to accompanying you on your future travels.
Kind regards,
The Omio Team
Very helpful on the phone
The chap Daniel was very polite and helpful on the phone. I made a mistake with my booking Daniel sorted it out. Would recommend 👌
17 April 2026
Reply from Omio
Hi Mike,
Thank you very much for taking the time to leave such a positive review.
We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. Feedback like yours is always motivating for our team.
We look forward to accompanying you on your future travels.
Kind regards,
The Omio Team
Misdated reservation corrected
What started off as a difficult process online was brought around to being helpful when I connected with Thandolwakhe, who guided me to a correct connection and adjusted the costs fairly.
20 April 2026
Reply from Omio
Hi Jeff,
Thank you very much for your kind words and for sharing your experience with us.
It is always rewarding to know that our efforts have made a meaningful impact.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Reply from Omio
Hi Ina,
Thanks so much for your kind words!
We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey.
Can’t wait to help you plan your next trip!
Warm wishes,
The Omio Team
A human agent kindly helped me with the…
A human agent kindly helped me with the process how to change seats. But on the website there was few options to choose my own seat, They seem to be allicated at random, so I just stopped bothering to chang it.
20 April 2026
Reply from Omio
Hi BYUNG,
Thank you for your review!
We greatly appreciate that you took the time to leave a nice comment about your experience with us.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Mailing contact works much better than live chat
Mailing contact works much better than live chat. I was not able to reach anyone after multiple live chat support attempts. When I chose email support, my issue was solved in 1-2 days. Highly reccomend this option insted.
19 April 2026
Reply from Omio
Hi Gozde,
Thank you for your feedback, we’re glad to hear your issue was resolved via email. We’re sorry that the live chat didn’t meet your expectations, and we’re working to improve that experience.
We appreciate you sharing this, and we’ll pass your comments to our team.
Kind regards,
The Omio Team
Easy to shop for and make reservations
Easy to shop for and make reservations. When a carrier notified them that a leg of my trip was canceled, they notified me promptly and helped me get to the right place to re-book. They then contacted me in a few days to confirm the refund. I have no complaints, they were helpful and easy to work with. Good customer service and help solving problems.
18 April 2026
Reply from Omio
Hi customer,
Thank you very much for taking the time to leave such a positive review.
We’re happy to hear that your experience with Omio went smoothly and that everything met your expectations. Feedback like yours is always motivating for our team.
We look forward to accompanying you on your future travels.
Kind regards,
The Omio Team
Just show the real price upfront
Search showed €29. Checkout charged €34.50 – a hidden ‘service fee’ appeared. They say it’s for ‘better support’, but I’ve never received any real support from Omio. Just show the real price upfront.
31 March 2026
Unprompted review
Reply from Omio
Hi Sophie,
Thanks for your review.
The total price, including any service fees, is always shown before you complete the payment, so you can review it before confirming the booking.
We understand your point about wanting clearer upfront pricing, but there are no hidden fees.
Kind regards,
The Omio Team
No Destination Imagery A Homepage That Doesn’t Inspire!!!
Omio’s homepage has no destination photos at all. No Eiffel Tower, no festivals, no travel inspiration. I have to go to Instagram or Pinterest to decide where I want to go – then come back to Omio. Why can’t they inspire me like other travel sites?
1 April 2026
Unprompted review
Reply from Omio
Hi Wing,
Thanks for your feedback — that’s a really fair point. Omio is currently focused on helping you compare and book transport easily, but we understand how important inspiration is when planning a trip.
We’ll share your suggestion with our product team.
Kind regards,
The Omio Team
Very bad experience for the response…
Very bad experience for the response speed on flight involuntary cancellation, till now 3 three months still pending. Hard to reach you, no proactive feedback from you.
19 April 2026
Reply from Omio
Hi Sui,
Thank you for your review. We’re very sorry for the delay and understand how frustrating this has been. We’re currently waiting for the airline to process the refund. As soon as we receive it, we will send it back to your original payment method.
Thank you for your patience.
Kind regards,
The Omio Team
Easy to book
19 April 2026
Unprompted review
Reply from Omio
Hi Vlad,
Thank you for your review!
We greatly appreciate that you took the time to leave a nice comment about your experience with us.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Train journey in Spain
I book a train journey in Spain. Unfortunately the train company canceled the journey. I contacted Omio and after phone and email contact Omio refunded the amount of money. Thanks to the support team and for the help.
Next time I need transportation, I will book again with Omio.
15 April 2026
Reply from Omio
Hi Hans-Peter,
Thanks a lot for the awesome review!
We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio—your support keeps us going!
Hope to join you on another trip soon!
All the best,
The Omio Team
It’s all good
I wanted a refund as I cancelled my trip and they took care of my issue with professionalism.
19 April 2026
Reply from Omio
Hi ORESTIS,
Thank you very much for your kind words and for sharing your experience with us.
It is always rewarding to know that our efforts have made a meaningful impact.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
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