Once I managed to speak to an OMIO customer service adviser in Berlin as this is where my original ticket had been changed to a different date. I managed to go through the process of getting a refun... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Changing a booking failed thru your app. Chatting with the support was disappointing. Had to repeat my questions & answers several times. Contact with an agent was promised but because of the time no... See more
Company replied
A human agent kindly helped me with the process how to change seats. But on the website there was few options to choose my own seat, They seem to be allicated at random, so I just stopped bothering to... See more
Company replied
Transparent and very user‑friendly website I found Omio’s website very transparent and easy to use. I also needed assistance shortly before Easter, and the support team helped me very quickly, even... See more
Company replied
Company details
About Omio
Written by the company
Omio is a travel platform with a difference.
Fueled by a team from over 40 different countries, one search allows you to find the fastest, cheapest and best travel options by train, bus and flight to any city, town or village in Europe.
Find all the ideal options for your schedule and budget in one place.
*Coronavirus (COVID-19): for travel information and updates please visit:
https://www.omio.com/travel/service-disruptions
Customer Help Centre
Contact info
Berlin, Germany
- omio.com
4.1
Great
22K reviews
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When I purchased my ticket
When I purchased my ticket, they added $19.90 to my account for a discount program I didn't sign up for or agree to. I immediately contacted customer service. They promised to contact me to resolve the issue, but nothing happened.
8 May 2026
Reply from Omio
Hi Irina,
Thank you for your review. We’re very sorry for the confusion caused. We can confirm that the Omio Pass you purchased has already been refunded yesterday to your original payment method.
Depending on your bank, the amount should appear in your account within the next few working days.
Kind regards,
The Omio Team
Reply from Omio
Hi Dai,
Thank you for taking the time to share your thoughts with us.
We’re pleased to hear that your experience with Omio was a good one and that your trip went as planned.
We look forward to helping you with your next journey.
Kind regards,
The Omio Team
Reply from Omio
Hi Kevin,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience.
We hope to travel with you again soon.
Kind regards,
The Omio Team
Flexible and a great app for travel…
Flexible and a great app for travel scheduling and administration.
7 May 2026
Unprompted review
Reply from Omio
Hi Alberto,
Thanks so much for your kind words!
We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey.
Can’t wait to help you plan your next trip!
Kind regards,
The Omio Team
Great service, so easy to use
Great when making original booking easy and quick. When I had to change my booking by two days I thought I was going to have a problem, but no changing was even simpler than booking. Great service
7 May 2026
Unprompted review
Reply from Omio
Hi Clive,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience.
We hope to travel with you again soon.
Kind regards,
The Omio Team
Reply from Omio
Hi Anthony,
Thanks a lot for the awesome review!
We’re really glad everything went smoothly for you. It’s great to hear that you had a good experience with Omio.
Hope to join you on another trip soon!
Kind regards,
The Omio Team
It took a year to get my refund.
6 May 2026
Reply from Omio
Hi there,
We’re truly sorry that your refund took such a long time to be completed. We completely understand how frustrating and disappointing that must have been.
This is certainly not the experience we want for our customers, and we appreciate your patience throughout the process. Your feedback is very important to us and helps us improve our refund handling and communication.
Kind regards,
The Omio Team
Allison helped us move a train…
Allison helped us move a train reservation quickly and was incredibly friendly. Made traveling out of the country less stressful. Thanks, Allison!
6 May 2026
Reply from Omio
Hi Bob,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience.
We hope to travel with you again soon.
Kind regards,
The Omio Team
Modifying my ticket
I found the app easy to use and when I had a query regarding my Tickets The Customer Services team were excellent and resolved my problem quickly and with professionalism 👍
5 May 2026
Unprompted review
Reply from Omio
Hi Wayne,
Thanks so much for your kind words!
We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey.
Can’t wait to help you plan your next trip!
Kind regards,
The Omio Team
Very unhelpful with recent trip between Vienna and budapest
Very unhelpful with recent trip between this company having no service or help and regiojet not being able to give an informative time of train arrival. Had to buy new tickets with another company. Instead of costing 78 euro ended up costing 188 euro. Beware omio do not give refund after 15 minutes before departure and train delays just happen to accumulate after this time. Train ended up being 5 hours late by which time we had rebooted and arrived at our destination. Omio is never again for me
3 May 2026
Unprompted review
Reply from Omio
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and stressful this situation must have been.
Delays of this magnitude are never acceptable, especially when they result in additional costs and disruption to your journey.
Please note that delay information and refund conditions are determined directly by the transport operator, and we are required to follow their policy regarding cancellations and compensation.
We sincerely regret that the delay increased after the refund deadline had already passed.
We truly appreciate you taking the time to share your feedback, and we’re sorry that this journey did not meet your expectations.
Kind regards,
The Omio Team
Agent fully understood my requirement…
Agent fully understood my requirement and dealt with it both friendly and professionally
4 May 2026
Unprompted review
Reply from Omio
Hi Sue,
Thank you for your review!
We greatly appreciate that you took the time to leave a nice comment about your experience with us.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
I would loved to see the detail of the…
I would loved to see the detail of the price
6 May 2026
Unprompted review
Reply from Omio
Hi Isabel,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience.
We hope to travel with you again soon.
Kind regards,
The Omio Team
Hale T provided great service All…
Hale T provided great service All customer service team members were very polite and tried to assist
What would have helped is a clear statement that my request would be dealt with in say 5 days and that an email would be provided of the outcome. The unknown outcome meant I was constantly trying to find out if my issue was being managed and would I be told an outcome
6 May 2026
Reply from Omio
Hi Marie-Louise,
Thank you so much for your kind words about Hale and our customer service team, we truly appreciate it. We’re very glad to hear that our agents were polite and tried their best to assist you.
Your feedback regarding clearer communication about response times and case updates is extremely valuable. We understand how frustrating uncertainty can be, especially when waiting for an outcome.
We’ll definitely share your suggestion internally to help improve the customer experience in the future.
Thank you again for taking the time to share your thoughts with us.
Kind regards,
The Omio Team
Great app to store all tickets
Great app to store all tickets. Easy to change if needed.
6 May 2026
Unprompted review
Reply from Omio
Hi Bev,
Thank you very much for your kind words and for sharing your experience with us.
It is always rewarding to know that our efforts have made a meaningful impact.
We look forward to accompanying you on your future travels!
Kind regards,
The Omio Team
Support was difficult to get
Support was difficult to get. I had to push their chatbot for it! Some services can only be done by a person. They billed my cc right away but are taking 15 days for a refund ! We all know this is just them holding onto money to get interest and add friction. Avoid if possible.
5 May 2026
Reply from Omio
Hi Mark,
We’re sorry to hear that reaching support was frustrating for you. We understand that some situations require human assistance, and we’re continuously working to improve this experience.
Regarding the refund, please note that the 15-day timeframe depends on the processing times of the banks and payment providers
We released your refund as soon as we informed you, but unfortunately the final timing is outside of our direct control.
We appreciate your feedback and your patience.
Kind regards,
The Omio Team
Omio is useless
Our bus did not arrive and we missed our connecting train.
I have had to buy new tickets for bus and train.
5 May 2026
Reply from Omio
Hi Sharon,
We’re sorry to hear about your experience, we understand how stressful that must have been.
From our records, during our interaction you requested a refund for the Omio Pass, which you mentioned was purchased by mistake.
We are happy to inform you we have already processed that refund for you.
However, we are not able to see any bus booking linked to your reservation with us. If the bus did not arrive and caused you to miss your train, we recommend contacting the bus operator directly, as they are responsible for the service and any related compensation.
We hope you were able to reach your destination with no further stress.
Kind regards,
The Omio Team
They advertised an evening train at the…
They advertised an evening train at the top of the list with the morning trains. Easily missed as it's not a 24hr clock on the booking. No refund. Disappointing.
5 May 2026
Unprompted review
Reply from Omio
Hi Todd,
We’re sorry to hear about your experience , we can understand how easy it can be to miss the time format, especially when planning quickly.
All departure times are shown during the booking process, and we always recommend double-checking the details before confirming.
We appreciate your feedback and will share it with our team to improve clarity in how times are displayed.
Kind regards,
The Omio Team
Easy upgrade
Thank you for seamlessly changing and upgrading our tickets. Done within 24 hours.
4 May 2026
Reply from Omio
Hi Mishandled,
Thanks so much for your kind words!
We’re thrilled to hear you had a great experience with us. Your feedback truly means a lot to the team, and we’re happy to have been part of your journey.
Can’t wait to help you plan your next trip!
Warm wishes,
The Omio Team
Very helpfull when you manage communicate with agent
Really difficult to communicate wirh an agent but when you finally contact with someone, not the bot, the staff is very helpful and resolve the situation.
4 May 2026
Reply from Omio
Hi Viajandoesvida,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience. Hearing this is very encouraging for our team.
We hope to travel with you again soon.
Kind regards,
The Omio Team
I always get cheaper tickets with omio…
I always get cheaper tickets with omio and I love the layout of the app. Everything's always worked well, thank you.
4 May 2026
Unprompted review
Reply from Omio
Hi Helen,
Thanks a lot for your great review!
We’re really glad that everything went smoothly and that you were satisfied with your experience. Hearing this is very encouraging for our team.
We hope to travel with you again soon.
Kind regards,
The Omio Team
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