Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
Company replied
Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
Company replied
After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
Company replied
Company details
- #112 of 154 best companies in Pet Care Store
- #213 of 263 best companies in Pet shop
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Sophie!
Sophie was really lovely and very helpful as usual! Thanks again for such straightforward advice to keep Sadie, Lulu and Miko happy and healthy!
11 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Louise,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to continue providing helpful and straightforward advice for Sadie, Lulu, and Miko.
We’ll be sure to pass your kind words on to Sophie, she’ll really appreciate them!
The Omni Pet Team💛
Sophie was lovely
Sophie was lovely. I wanted to ask about some feeding advice for our Cavapoo puppy. I will be bringing home our Cavapoo puppy sometime in August, with so many choices on the market, I wanted to ask some questions about the puppy's diet. It was lovely to talk to someone with so much knowledge. I just wanted to feel confident about the food she will be bringing home.
11 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Nikki,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to help you feel more confident about your future Cavapoo puppy’s diet and answer your questions before her arrival.
We know how overwhelming all the choices can feel, so it’s wonderful to hear the consultation gave you reassurance and clarity. We’re very excited for you to welcome your puppy home in August!
The Omni Pet Team💛
Quality supplement that actually works
After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to worry about hidden nasties or common meat allergens. Delivery was fast, and the packaging is great. It took about 14 days to see the full effect, but his coat looks much shinier now and the itching has stopped almost entirely. Great brand and great ethics.
11 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Jemma,
Thank you so much for your fantastic review. We’re delighted to hear our irritated skin chews have made such a positive difference for your Westie’s seasonal allergies and that you’ve seen improvements in both itching and coat condition.
It’s great to know you value our vet-formulated, plant-based approach and our commitment to quality ingredients and ethics. Thank you for giving Omni a try after seeing us on Dragons’ Den!
The Omni Pet Team💛
Excellent Customer Service and Advice from Omni Dog Behaviour Specialist
Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able to understand and explain the cause/root of our dog's behaviour. We have already put his advice to good use and our dog is now finally starting to settle down nicely into his new home. Thank you Nico!
5 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Jackie,
Thank you so much for your wonderful review. We’re delighted to hear the consultation with our canine behaviourist Nico was able to support you and help you better understand your rescue dog’s behaviour and settling-in challenges.
It’s fantastic to know you’ve already been able to put the advice into practice and are seeing positive changes in your dog settling into their new home. We’ll be sure to pass your lovely feedback on to Nico, he will be pleased.
The Omni Pet Team💛
5 ⭐️⭐️⭐️⭐️⭐️ goods & customer service
My springer - poodle cross (springerpoo or sproodle), Roger, really enjoys his Omni Sensitive and it has really calmed his iffy tum. On the couple of occasions in the last two years I have had a problem (most recently today) I have had a very friendly,speedy response when I've contacted customer service and solutions quickly provided so a 5 star company all 'round
10 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Lily,
Thank you so much for your fantastic review. We’re delighted to hear Roger is loving his Omni Sensitive food and that it’s helped settle his sensitive tummy so well over the past two years.
It also means a lot to hear our customer excellence team have been able to support you quickly and helpfully whenever needed. Thank you for your continued support and 5-star recommendation!
The Omni Pet Team💛
Excellent results feeding Omni to my…
Excellent results feeding Omni to my dog who suffers from allergies. Since feeding Omni the feet licking and chewing has stopped. Also noticed a her coat is in much better condition.
19 November 2025
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your wonderful review. We’re delighted to hear your dog’s feet licking and chewing has stopped since switching to Omni, and that you’ve also noticed such an improvement in coat condition.
It’s fantastic to know Omni is helping support your dog’s allergies and overall wellbeing.
The Omni Pet Team💛
Excellent food and paper packaging
My dog is doing really well on this food. I like the paper packaging so no horrid plastic and so far my delivery has been reliable, so this satisfies all my environmental and quality requirements for us both.
10 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Belinda,
Thank you so much for your lovely review. We’re delighted to hear your dog is doing so well on the food and that the reliable delivery and our potato starched lined paper packaging have helped meet both your quality and environmental expectations.
Your support for our more sustainable approach truly means a lot to us.
The Omni Pet Team💛
Omni helped my dog maybe it can help yours
Bought omni irritable skin my Labrador has exzmer in his ears he is on medication from the vet originally took 2 a day then one a day I thought I would try these to see if they could help he is now on 1 tablet twice a week from vet and I a day on omni which are a lot cheaper
9 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Sue,
Thank you so much for sharing your experience. We’re delighted to hear the Irritated Skin supplement is helping support your Labrador alongside his veterinary care, and that you’ve been able to reduce his medication.
We know how difficult ongoing skin and ear issues can be, so it’s great to hear he’s doing so much better.
The Omni Pet Team💛
This is brilliant food and seems to…
This is brilliant food and seems to really suit my dog who was always scratching. I have just taken delivery of my second bag and it's huge but well worth it to try and sort him out.
9 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi June,
Thank you so much for your lovely review. We’re delighted to hear the food is suiting your dog so well and helping with the scratching.
We really appreciate your support and hope your dog continues to thrive on Omni with the new bag!
The Omni Pet Team💛
The dogs love it.
We have two rescued French bulldogs whose health issues are very much improved since switching to Omni. Their coats are in better condition and our 10-year old has more energy. They really enjoy this food.
8 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your lovely review. We’re delighted to hear your two Frenchie's are doing so well since switching to Omni, especially with improvements in their coats and energy levels.
It’s great to know they’re enjoying the food too! Thank you for trusting us to support their health and wellbeing.
The Omni Pet Team💛
Order the largest bag of food
Order the largest bag of food, subscription can't be cancelled on website. Got send another large bag and can't even return it. Customer service were not helpful and said pay to send it back. Won't be purchasing from them again
30 April 2026
Reply from Omni Pet Ltd.
Hey,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We understand how frustrating it must have been to receive another large bag of food unexpectedly. Subscriptions are selected at checkout, and we send reminder emails 3 days prior to renewal to help avoid situations like this and allow time for any changes to be made. Our customer excellence team are available 7 days week via email to help cancel or amend subscriptions when needed.
We also have a returns policy available on our website, and we’re sorry you felt unsupported during this process. Your feedback has been shared internally as we continue working to improve both our customer experience and subscription management process.
The Omni Pet Team💛
Love your supplements
Thanks Omni for your wonderful supplements for my dog. I've been using Omnis supplements over the past couple of years and not only does my dog enjoy them like a treat, but I really do think they help her - her coat and skin always look great! I've just ordered some more too!
6 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Willow,
Thank you so much for your wonderful review and continued support over the past few years. We’re delighted to hear your dog enjoys our supplements like treats and that you’ve seen such positive improvements in her coat and skin.
It means a lot to know Omni has become part of her routine, we really appreciate your support and hope she enjoys the new order too!
The Omni Pet Team💛
Vet consultation for food advice
This is a great service. We were able to talk through our concerns around changing food from sensitive to senior but because we could discuss our dogs individual needs we were able to make an informed decision. Not rushed at all.
7 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Linda,
Thank you so much for your lovely review. We’re delighted to hear you found our free vet consultation helpful and that you were able to make a decision around transitioning from Sensitive to Senior food based on your dog’s individual needs.
It’s especially important to us that owners feel they get the most out of the consultations, so your kind words really mean a lot.
The Omni Pet Team💛
Highly recommend Omni
Have used Omni for a while now and my dog has enjoyed all of the treats we have purchased. Especially made a difference the supplements for anal gland issues in my bull terrier and saved us monthly vet trips! Easy to communicate with customer service and fast delivery - would definitely recommend and will continue to be a returning customer.
7 August 2025
Unprompted review
Reply from Omni Pet Ltd.
Hello Carly,
Thank you so much for your wonderful review and continued support. We’re delighted to hear yourdog has seen such a positive improvement with the Anal Gland supplements, especially if it’s helped avoid those monthly vet visits!
It’s also great to know you’ve had a positive experience with our customer excellence team and delivery. We truly appreciate your recommendation and look forward to continuing to support you and your dog.
The Omni Pet Team💛
I’ve noticed such a difference in my dogs life
It’s rare to find a brand that combines amazing products with such thoughtful customer care, but Omni Pet Care really does. I’m so grateful we found them and would recommend them to any pet owner. They have such a wonderful range of products.
Our favourites must be the snacks and the calming diffuser. The snacks are a huge hit every single day. My dog is such a fussy eater and he never liked any dry food / treats but the Omni snacks are his absolutely favourite.
The diffuser has made such a noticeable difference in my dog’s mood and overall wellbeing. I’ve noticed he is much calmer, happier and more relaxed.
8 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi,
Thank you so much for your great review and support. Reading feedback like this really means the world to us. We’re so happy to hear that both our products and customer excellence team have made such a positive difference for you and your dog.
It’s wonderful to know that our brand new Snack Pocket treats have become such a favourite, especially with a fussy eater, and great to hear the calming diffuser has helped your dog feel calmer, happier, and more relaxed.
Thank you again for your recommendation and for being part of the Omni family.
The Omni Team💛
Great advice from Nico
Nico gave me great advice on how to help my dog get over his separation anxiety. Using a lickimat has worked for me and I am trying the Omni anxiety supplements as well.
7 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you for such a kind review, we’re so pleased to hear that our in-house behaviourist Nico was able to provide helpful advice for managing your dog’s separation anxiety.
It’s wonderful to hear that you're making progress already, and we hope the Stress and Anxiety supplements continue to support your dog’s progress too.
Please keep us updated on how things are going!
The Omni Team💛
Behaviour consultation for Ella
Nico was very knowledgeable during our behaviour consultation. I’m looking forward to receiving my individualised behaviour plan so I can begin work on addressing Ella’s issues.
6 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey Clare,
Thank you so much for your kind feedback. We’re delighted to hear that you found the consultation with our in-house behaviourist Nico helpful and informative.
We’re happy to be able to support you as you begin working through Ella’s behavioural goals. Please don’t hesitate to reach out if you have any questions along the way!
The Omni Team 💛
Care and service unlimited …
Fantastic quality food from a company who genuinely care about dogs and staff that are so attentive and dedicated to not only the customers pets but to the customers also as I have found on every occasion I have contacted Omni
7 May 2026
Reply from Omni Pet Ltd.
Hi Barry,
Thank you so much for your wonderful review. We’re delighted to hear you’ve had such positive experiences with both our products and our customer excellence team.
Your kind words about us being attentive and genuinely caring towards both pets and their owners really mean a lot.
Thank you again for your support in us
The Omni Pet Team💛
Such a great service from Omni
Such a great service from Omni. I booked in several calls with the vet Sophie to discuss my dog’s issues and she has been very helpful. My whippet enjoys the food!
5 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Lesley,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie has been so helpful in supporting you with your dog’s issues, and that your Whippet is enjoying the food too!
We really appreciate your kind words and support.
The Omni Pet Team💛
Once again an useful and informative…
Once again an useful and informative chat with the lovely Sophie about Otto. She agreed that it would be best to take him to my local vet to try and find out what the non serious but perplexing problem was. She was so friendly, listened patiently as I waffled on about my rescued Frenchies, and gave good advice. Thank you. 🥰
6 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Caroline,
Thank you so much for your lovely review. We’re delighted to hear you had another helpful and informative chat with our lovely vet Sophie, and that you felt listened to and supported while discussing Otto and your rescued Frenchies.
We’re so pleased Sophie was able to offer reassuring and balanced advice, and we’ll be sure to pass on your kind words to her. Thank you again for your support 🥰
The Omni Pet Team💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.