Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is gr... See more
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While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists. The live support - Emma specifically - was able to walk me through... See more
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I ran into a few challenges setting up SPF, DKIM and DMARC records, and Burak was a huge help. He walked me through which records go where and even shared a few recordings made specifically to explain... See more
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Company details
Written by the company
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contact info
Saint Katharine's Way 1, E1W 1YL, London, United Kingdom
- support@omnisend.com
- omnisend.com
4.4
Excellent
510 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a terrible experience with…
I had a terrible experience with Omnisend. Every time I tried to create a campaign, the platform kept logging me out for no reason. Their SMS service is also unreliable—recipients never received the messages I sent. On top of that, the platform imposes too many unnecessary rules and restrictions, making the experience even more frustrating.
19 March 2025
Unprompted review
Reply from Omnisend
Thank you for sharing your feedback. We're sorry to hear that our platform hasn't met your expectations — that’s certainly not the experience we aim to deliver.
The issue with being logged out while creating campaigns may be related to your browser’s cache or cookie settings. While this hasn’t been commonly reported, our team would be happy to walk you through a few steps that often help resolve such behavior.
We’ve also taken note of the difficulties you experienced with SMS delivery. Our support team would appreciate the opportunity to investigate this further, as message deliverability can depend on a number of factors.
Regarding the platform’s rules and restrictions, while we’re not entirely sure which ones you’re referring to, many of these policies are in place to ensure compliance with global regulations and to protect the sending reputation and experience for all users.
To help us look into your case more closely, we’ve submitted a request for your contact details via Trustpilot. To speed things up, feel free to reach out directly to our support team via in-app chat or by emailing us at support@omnisend.com.
We truly value your input and hope you’ll consider reaching out to our support team directly — we’d love the chance to make things right.
Omnisend is a phenomenal platform with…
Omnisend is a phenomenal platform with an amazing team behind it! Meeting with friendly people like Melanie Guerra has made using Omnisend a fantastic experience. She is extremely patient and knowledgeable! Omnisend has a wide range of tools and features with detailed insights into analytics for campaigns, forms, automations, and more!
13 March 2025
Unprompted review
Reply from Omnisend
A phenomenal platform is nothing without phenomenal people behind it! That’s exactly the kind of feedback that makes us smile! 😊 We're thrilled that Omnisend’s features and analytics are delivering the insights you need — and even more excited that Melanie made your experience truly fantastic. Thanks for the glowing recommendation — we’re excited to keep supporting your success!
Seamless Integration & Excellent Support!
We at MathildaStore are extremely satisfied with Omnisend. Its fast email delivery, user-friendly interface, and unlimited customer support experience are truly impressive. The seamless integration with Shopify allows us to manage our marketing processes effortlessly and efficiently. With its intuitive structure and advanced automation features, we have taken our e-commerce operations to the next level.
As the E-Commerce Project Manager of MathildaStore, I highly recommend Omnisend!
Seyfullah Akdoğan
E-Commerce Project Manager | Mathilda Store
1 February 2025
Unprompted review
Reply from Omnisend
It’s amazing to hear how Omnisend is making a real impact at MathildaStore! 🚀 A seamless Shopify integration, powerful automation, and responsive support are exactly what we aim to deliver.
Your recommendation means the world to us, Seyfullah! Thanks for trusting us to support your business growth — we’re excited to see what’s next for MathildaStore!
Reply from Omnisend
We’ve got your back — from the initial setup to your everyday operations! 🚀 Great after-sales service is what we strive for, and we’re so glad you had a great experience. Thanks for the awesome feedback!
We absolutely love using Omnisend
We absolutely love using Omnisend! It’s powerful, easy to use, and makes email marketing a breeze. The automations are top-notch, saving us time while driving real results.
The drag-and-drop email builder is super intuitive, and the segmentation features ensure our messages always reach the right audience. Plus, the analytics provide clear insights to keep improving performance.
If you’re looking for a hassle-free way to boost your email marketing, Omnisend is the way to go! 🚀
4 March 2025
Unprompted review
Reply from Omnisend
Wow, this review just made our day! We’re so glad Omnisend is delivering exactly what you need — automation, segmentation, and insights to help you grow. Thanks for proving that Omnisend is so good, it’s refreshingly boring — no drama, no hassle, just smooth, reliable email marketing that works. Just the way it should be! 🚀
Exceptional Service & Innovation
Omnisend is an outstanding email marketing platform, especially for Shopify users. Their seamless integration makes campaign management effortless, and their innovative features constantly evolve to meet the needs of modern eCommerce. What truly sets Omnisend apart is their exceptional customer support—they genuinely listen to users and provide tailored solutions that make a difference. Whether it’s automation, segmentation, or advanced analytics, Omnisend delivers with precision and ease. Highly recommended for anyone looking to elevate their email marketing game!
28 February 2025
Unprompted review
Reply from Omnisend
Now this is the kind of review that makes us do a little happy dance! 💃🕺 Seamless integration, evolving features, and precision in automation and analytics? That’s exactly what we strive for!
But what really makes us smile is knowing that our customer support has made a real difference for you. Listening to our users and delivering tailored solutions is what we’re all about! Thanks for the glowing recommendation — we’re thrilled to be part of your email marketing journey!
I had some issues with a pop-up
I had some issues with a pop-up, but the support team helped me resolve them very quickly. Great work!
24 February 2025
Unprompted review
Reply from Omnisend
Pop-up glitch? Consider it popped out of existence! We’re so glad our support team had your back. Thanks for sharing your experience — we truly appreciate it! 😊
Great Platform
Great Platform! Best email marketing platform ever and above all great and fast customer support!
21 February 2025
Unprompted review
Reply from Omnisend
Best email marketing platform ever? Now that’s a title we’ll proudly wear! 🏆 We’re so happy to hear Omnisend is delivering the experience you deserve. Thanks for your fantastic review — it truly means a lot!
I had an excellent experience with John Pulliam Customer Success
I had an excellent experience with Omnisend's customer support, thanks to John Pulliam. He was incredibly helpful, professional, and knowledgeable. John took the time to thoroughly address my concerns and provided clear, effective solutions. His expertise and friendly demeanor made the entire process smooth and stress-free. I truly appreciate his assistance and highly recommend Omnisend’s customer service!
20 February 2025
Unprompted review
Reply from Omnisend
Now this is the kind of feedback that puts a big smile on our faces! 😃 We’re so glad to hear that John provided the perfect mix of professionalism, knowledge, and top-tier support to make your experience seamless. He’ll be thrilled to see this shoutout! Thanks for your kind words and for recommending Omnisend — we’re lucky to have amazing customers like you!
Omnisend is aweseome!
Omnisend makes it easy to draft any type of email and their customer service is very quick and responsive.
14 February 2025
Unprompted review
Reply from Omnisend
Omnisend is awesome? No, you’re awesome! 🤩 Making email marketing easier and providing top-notch support? That’s exactly what we aim for! We’re so happy to hear Omnisend is delivering for you. Thanks for your kind words!
Great UX and exceptional customer…
Great UX and exceptional customer service from the Team. A big kudos to our brand’s account manager Matas, great guy! 👍
13 February 2025
Unprompted review
Reply from Omnisend
Great UX, exceptional service, and a shoutout to Matas? This review is ticking all the right boxes! We’ll make sure Matas sees this — though fair warning, his head might get a little bigger! 😂 Thanks for the kind words!
Exceptional Support from Danyu & A Fantastic Email Platform
I've been using Omnisend across multiple businesses, and I must say, it has been an outstanding experience. First and foremost, I want to extend my sincere gratitude to my account manager, Danyu. She is incredibly responsible, always proactive in helping us troubleshoot issues, and provides effective solutions promptly. Her professionalism and dedication have made a significant difference in our email marketing success.
Beyond the excellent customer support, Omnisend itself is a fantastic platform. The interface is intuitive, making it easy to create and automate email campaigns. Their 24/7 customer service is a game-changer—whenever I have a question, I can get assistance right away, which is crucial for running seamless campaigns.
Having tested various email marketing tools, I can confidently say that Omnisend stands out in terms of functionality, ease of use, and top-notch customer support. Highly recommend it to any business looking for a reliable email marketing solution!
10 February 2025
Unprompted review
Reply from Omnisend
Danyu, brace yourself — this review is getting framed! 📸 Your kind words just made her day (and honestly, ours too!). We’re thrilled to hear that Omnisend is hitting all the right notes for your businesses, from seamless automation to round-the-clock support. Thanks for the glowing recommendation!
Couldn't ask for more
Having shifted from Klaviyo to Omnisend I am extremely satisfied with the product and service. I honestly cannot fault Omnisend. Huge thank you to Mangirdas for being a fantastic customer success manager too. Thanks to Omnisend we are seeing our highest turn over yet.
21 January 2025
Unprompted review
Reply from Omnisend
What an awesome review — thank you! We’re beyond excited that Omnisend has helped take your business to new heights. A big shoutout to Mangirdas for making a positive impact, and congratulations on hitting your highest turnover yet! 🚀
Unprofessional and Disappointing Service
I had a terrible experience with Omnisend. Without any clear explanation, they abruptly denied me service and canceled my account. Their Compliance team made a decision but refused to share any details or justification, leaving me completely in the dark.
This lack of transparency and accountability is unacceptable for any service provider. It feels unprofessional and disrespectful to customers who have invested time and money into their platform.
While they issued a refund, the way they handled this situation has left a bad impression. I wouldn’t recommend their services to anyone looking for reliability or proper customer support.
23 January 2025
Unprompted review
Reply from Omnisend
Thank you for taking the time to share your feedback. We understand your frustration, and we’d like to provide some context regarding your experience.
At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone. When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension.
We understand that this can feel abrupt and disheartening, and we apologize if the process wasn’t as clear as it should have been. While we are unable to share specific details regarding the evaluation, we hope the information in our Anti-Spam Policy article provides clarity on why this decision was made.
Anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
We appreciate your acknowledgment of the refund and the effort you made to provide feedback. Should you have any additional questions or wish to discuss this further, don’t hesitate to get in touch.
Fantastic Automation + Top-Notch Support!
Omnisend's automation features are exactly what we needed - super flexible and easy to use. The platform lets us create custom workflows without any headaches. But what really stands out is their customer support team. Our account manager is always quick to help and goes the extra mile. One of the best decisions we've made for our email marketing!
21 January 2025
Unprompted review
Reply from Omnisend
Automation made effortless and support that goes the extra mile — sounds like a win-win to us!
We’re thrilled to hear Omnisend is ticking all the right boxes for your email marketing needs. Thanks for trusting us to be part of your success story — let’s keep the wins coming! 🚀
Chaymae is amazing
Chaymae is amazing ! She's been really helpful and she guided me trough all the steps I needed to fix my issues. Truly an amazing costumer support. I'm impressed !
19 January 2025
Unprompted review
Reply from Omnisend
Chaymae for the win! 🏆 We’re thrilled she could guide you step by step and turn those issues into a thing of the past. Stellar customer support is what we’re all about, and it’s awesome to hear you’re impressed. Thanks for sharing the love!
I needed a work around with an issue on…
I needed a work around with an issue on how I needed to use Omnisend for my service based business and not having a store. Initially they told me they were not able to work the way I needed. I thought ok, I'll have to use the product the way it is set up. End of story. However, what happened next was incredibly surprising. Omnisend figured a work around for me and then even went further and changed things on the back end so that I could use their product the way that I wanted and needed to use it! I don't have a store because I'm a large service based business. So Omnisend converted my store to an API so that I could use workflows and make my life so much easier whenever I added new contacts to get them in the flow of emails. It is RARE to come across a company that will work around their own product to help a customer. I was completely surprised they did for my little business. I've since shared this with my fellow service based businesses in the wedding industry like hair and makeup artists. Baka, the individual that I spoke with took great initiative and went to find a work around for me. I cannot thank him enough!
10 January 2025
Unprompted review
Reply from Omnisend
Hi there,
Thank you for sharing your remarkable experience! We’re thrilled to hear how our team went above and beyond to tailor Omnisend to your service-based business needs. It’s great to know that Baka’s initiative made such a positive difference, and we appreciate you spreading the word to others in your industry.
If you need any further assistance, please don’t hesitate to let us know—we’re here to support you!
There could be more layers in the email sample. Sometimes it's really inconvenient to replace images.
The system's top-notch and always getting updated. The customer service folks in there are super nice and can fix your problems right away!
15 January 2025
Unprompted review
Reply from Omnisend
Hi there,
Thank you for sharing your experience! We appreciate your suggestion about adding more layers to the email editor, and we’re constantly working on improvements to enhance usability. It’s also wonderful to hear that our customer service team has been quick to help.
If you have any more ideas or need further assistance, feel free to reach out—we’re here for you!
So far so amazing!
I am only using Omnisend for 1 day and so far so amazing! The platform is super intuitive and Maria (Customer Service) was very kind and prompt to help. She explained me everything that I needed in detail and it was super easy to understand. Totally recommended!
14 January 2025
Unprompted review
Reply from Omnisend
Hi there,
Thank you for sharing your great first impression! We’re delighted to hear that you find Omnisend intuitive and that Maria was able to assist you so kindly and promptly. We appreciate your recommendation and look forward to continuing to support you as you explore all that our platform has to offer.
If you need any further help or have more questions, just let us know—we’re here for you!
Maria was incredibly helpful
Maria was incredibly helpful, clear, and informative regarding the information I needed. I also appreciated her genuine interest in following up to ensure everything was going smoothly and to see if I needed further assistance—a level of care that’s rare to come by as a store owner. I truly thank her for her courteous and supportive approach.
14 January 2025
Unprompted review
Reply from Omnisend
Hi there,
Thank you for your review! We’re glad you found our support helpful, clear, and thorough. It’s always our goal to ensure a positive experience and follow up when needed. We appreciate your kind mention of Maria’s assistance.
If you have any more questions or need further help, please feel free to reach out—we’re here for you!
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