I've used this company once before it was ok , slow delivery , the parcel company is awful that they use . The actual onbuy is fine they sorted my problem out for me hence 4 stars , the seller I boug... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It was easy to purchase and a great range of items you cannot get easily through the rainforest website. The lack of communication between order and delivery was not great and had concerns I had been... See more
Company replied
Product was good and a great price. The Yodel delivery website was very misleading to start with (it said “we have your package” very early on in the process, but when I was able to live chat with the... See more
Company replied
Eventually got a refund for an incorrect item following a poor review on trust pilot. Annoyingly the selling didn't just refund me for sending the wrong item, but at least I got the money back in the... See more
Company replied
Company details
- #118 of 200 best companies in Online marketplace
- #22 of 34 best companies in Ecommerce solution provider
About OnBuy.com
Written by the company
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy
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Help & FAQ
Sell With OnBuyContact info
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom
- https://support.onbuy.com/hc/
- onbuy.com
4.4
Excellent
124K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Best watch ever
My order arrived on time. Husband love love love his new watch and it really do look nice
21 April 2026
Reply from OnBuy.com
Blessing
Thank you for your review. We are delighted the order arrived on time and that your husband is enjoying his new watch.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Lilian Taylor
Thank you for your review. We’re pleased you found a great price and that delivery was very quick.
Have a great day!
OnBuy Trustpilot Team
Top Marks!Great value and efficient service
Great value and efficient service. Delivered to the Isle of Man for a very modest charge and the table is exactly what I was looking for, and of a lot better quality than I was expecting for the price!
17 April 2026
Reply from OnBuy.com
Geoff Atkinson
Thank you for your lovely review. We're glad the table exceeded your expectations in quality and that delivery to the Isle of Man was reasonably priced. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Easy to order
Easy to order. Very reasonable price, and most importantly delivered on time. !!!
24 April 2026
Reply from OnBuy.com
Mr Robin Cook
Thank you for your wonderful review. We’re glad the ordering process was easy, you found a reasonable price, and your order arrived on time.
Have a great day!
OnBuy Trustpilot Team
I haven't received my parcel and cannot…
I haven't received my parcel and cannot find any contact details for who I approach about this.
24 April 2026
Reply from OnBuy.com
Sally Q,
Thank you for your message, and I’m sorry to hear you haven’t been able to locate your parcel.
We can see from the tracking information that your item has been marked as delivered. We have sent you an email with more information and the next steps regarding your order.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Nick Morgan
Thanks for your feedback. We're delighted you found a great price and that the seller provided quick delivery and clear communication.
Have a great day!
OnBuy Trustpilot Team
Excellent Value and Service!
Decided to buy a Campervan hook up wire which was over half the price of everywhere else and opted for the free postage n packing thinking it would take a while to arrive.
Well, it was dispatched within hours of ordering and arrived within around 48 hours which was amazing.
Great value and fab service based on my experience, so recommended.
20 April 2026
Unprompted review
Reply from OnBuy.com
Martin M
Thank you for your review. We’re pleased the low price and fast dispatch worked well and that your order arrived quickly. Thanks for recommending us.
Have a great day!
OnBuy Trustpilot Team
My item arrived safely
My item arrived safely . Boxes were a bit bashed but products were safe
21 April 2026
Reply from OnBuy.com
Abbey
Thank you for taking the time to leave a review. We’re glad your order arrived intact despite the outer packaging being a little worn. We appreciate your feedback.
Have a great day!
OnBuy Trustpilot Team
The product seems like fake and not as…
The product seems like fake and not as described.
23 April 2026
Reply from OnBuy.com
Kimiya Kermani,
We regret that the product did not meet your expectations. We have contacted you by email to explain the next steps.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Lina
Thank you for your kind review. We are delighted the item arrived promptly and matched the description, and that our service met your expectations.
Have a great day!
OnBuy Trustpilot Team
Great speedy service from start to…
Great speedy service from start to finish! Plus free delivery which is great too!
20 April 2026
Reply from OnBuy.com
Mrs C
Thank you for your feedback. We’re pleased your order arrived quickly and that the free delivery was helpful.
Have a great day!
OnBuy Trustpilot Team
Didn't send what I ordered.
21 April 2026
Reply from OnBuy.com
Louise,
We regret that your order was not fulfilled correctly. We have contacted you by email to explain the next steps.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Catherine Prendergast
Thank you for your kind review. We’re pleased your toaster arrived promptly and well packaged. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
The delivery was very fast
The delivery was very fast. I haven’t opened it yet as I am moving home
24 April 2026
Reply from OnBuy.com
Lisa
Thank you for your review. We’re pleased your order arrived quickly and hope everything is perfect once you open it after your move.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
customer
Thank you for your kind feedback. We're pleased you found a wide selection and received your order quickly. We look forward to helping you again soon.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Nicholas Lynn
Thank you for your kind review. We’re glad your order arrived promptly and in perfect condition. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Gary
Thank you for your review. We are delighted our service met your expectations and that you are so pleased with your experience.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Brian
Thank you for your feedback. We’re glad you found great value with our pricing and that your order arrived promptly.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Jacob H
Thank you for your review. We are pleased the item matched the listing and reached you within a week. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Pam Oliver
Thank you for your review. We are glad the product met your expectations and that the delivery was satisfactory.
Have a great day!
OnBuy Trustpilot Team
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