The upper mesh began to tear. The material is too thin. The decorative strip on mesh began peeling, Excessive wear on heel. All within 4 months after- paying $150. I filed a warranty claim. They want... See more
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I also should have read the review I ordered 2 pr sandal hoping i was getting what was stated pure leather memory foam instep, no they were horrible quality received in a plastic bag all crush up no b... See more
Company replied
Ordered 3 pairs of shoes, all 3 were defective. Contacted customer support for return and they said no actually violating their own 5 day return policy. Followed up by email again 2 times and they are... See more
Company replied
Ordered dress sandals advertised as orthopedic/good arch support. Couldn't be further from the truth. Pkg arrived after several weeks and the quality is so poor. It looks as if it was assembled by a 1... See more
Company details
Written by the company
Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
Contact info
189720, Singapore , Singapore
- support@oncloudwalk.com
- oncloudwalk.com
1.1
Bad
216 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shoe ordered was too small
The shoe ordered was too small. I sent a photo comparing the shoe to my standard existing size 9. There was a difference in length of almost an inch. I was unable to get my foot into the shoe (sent picture as well). Their RETURN POLICY STINKS!!! Was offered 70% on my return.
18 September 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
We have done by our offer 15% so please check your email so that we can support you better.
Thanks again for being our customer, we really appreciate having you on board and we’re always here if you need us!
A Very Unhappy Experience
I would never purchase shoes from this purveyor again. I believe the business is Vietnamese and the manufacturer is Chinese and consequently the delivery times, product packaging, customer service and return policies are not to American standards and expectations. The sandals and shoes I ordered looked cute, but the fit was poor due to design. Straps on both items should have been elasticized. The across foot straps (sandal) were way too long and loose, and didn't allow for adjustment and the rear strap (shoes) had no give and were therefore difficult to squeeze into. The delivery packaging was not professional looking to say the least and did not come with a return label. Dealing with the customer service department was a tiresome, and frankly a ludacris experience.
Rather than continue to have protracted and frustrating dealings with the Customer Service Department, incur the expense of an attempted return and with little faith that the latter process could be accomplished glitch free, I gave both items away.
18 September 2021
Unprompted review
Reply from Oncloudwalk
Dear Kim Erickson,
Thank you for your recent purchase with the On Cloud Walk store and for taking the time to write a review on the trustpilot website.
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Thank you so much for understanding
May all the best be with you and your family.
Best regards,
Customer Support Department
They don’t take returns or make exchanges. Poor quality
They do NOT take returns. I bought 7 pairs. Only one was a perfect sandal. I loved them. The beige boots had two different zippers, one black and one tan. The black boots were too narrow. I just wanted to exchange/return. The black dress shoes had a strap that was an inch too short and would not fasten. Both dress shoes had a nontraditional way of fastening. They use a hook. The winter boots were more like house shoes. The white sandals were two sizes too large. The strap was cheaply sewn. Ravels we’re all over them. They would not have held up in normal ware. They looked like they came from a dollar store.
Addendum to my original post.
We emailed everyday for two weeks back and forth. I have about 20 pictures and emails in which i received responses such as we will reimburse you 10 percent. Never an option to return shoes that were not satisfactory.
15 September 2021
Unprompted review
Reply from Oncloudwalk
Dear Janna Layne,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
We look forward to serving you.
Best regards,
Customer Support Department
I agree with all of the bad reviews and…
I agree with all of the bad reviews and wish I would have seen the reviews before I impulsively order not just one, but two pairs of shoes in size 8.5. One is wearable, the other is way to big. I was told they can't exchange for wrong size. They are very low quality shoes. Not worth the money I paid at all! Interesting, right after I ordered they changed their website domain. DO NOT ORDER FROM THIS COMPANY.
8 September 2021
Unprompted review
Do not buy from this company!
Do not buy from this company. Picture of their merchandise is not the same as the product you receive, cheap, poor quality of shoe. Shoe does not fit as specified. Returns are not possible, they just give you the run around. This place needs to be shut down. Don’t Waist your money.
8 September 2021
Unprompted review
Reply from Oncloudwalk
Dear Lazaro.veronica,
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
THEY DO NOT FIT
The shoes arrived after weeks. They look cute and soft, but theree is absolutely no Arch Support and they fit as though they are meant for someone who weighs significantly more than me; the toe strap and over the foot straps are not adjustable, have no elastic, and do not hold my feet in the sandals (toes hang over the edge a lot). buyer beware
6 September 2021
Unprompted review
Reply from Oncloudwalk
Dear Bonnie Foroudi,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
BUYER BEWARE!!
BUYER BEWARE!!! BUYER BEFORE!!! THIS COMPANY IS A JOKE AND REFUSES TO RETURN ANYTHING UNLESS YOU GO THROUGH A LAUNDRY LIST TO GET YOUR MONEY BACK. CHEAP CHINESE GARBAGE THERE SELLING. NOT QUALITY MERCHANDISE, MORE LIKE PAYLESS SHOE STORE!!! THEY WILL NOT RETURN YOUR MERCHANDISE!!! YOU HAVE BEEN WARNED!!!
4 September 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
I agree with previous comments,
I agree with previous comments. I was not happy with the purchase, not the best quality. Do not be full by the orthopedic claims, fit was not good, the strap of one sandal was to loose, a sandal came with strap hook off, I provided everything for a return label and the answer I received was that I had to pay for the expense to send back and they will give me 15% back and 20% on next purchase. Why would I consider buying again? I will not be buying from this company again.
3 September 2021
Unprompted review
Horrible experience!
Horrible experience!! Sent wrong size shoes and won’t accept returns. Learn from my and others experience and avoid this fraudulent company!
2 September 2021
Unprompted review
Reply from Oncloudwalk
Dear Barbara Glass,
We have sent several emails to you and did not receive any responses from you, we are so sorry to inform you that we cannot support you. Please check your email inbox and reply to us so that we can find out the best solution for both 2 parties, thanks.
We look forward to serving you.
Best regards,
Customer Support Department
Buyer BEWARE, Do not buy
Do not buy! Return shipping is at your expense to Vietnam not the California address listed. Less than 2 hours after receiving product I contacted them only for them to start negotiations me having to pay a high price return shipping fee with a small percentage of my monies credit; to giving me a voucher to make another purchase. NEVER AGAIN. At least the shoes u purchase did not feel hard legos. Looks like a heap of extremely hard plastic. The explanation I got for return is, “we haven’t received similar feedback from other customers.” All I can say after see the many many public forums with so many complaints for the same thing is this company clearly needs to be accountable. Negotiating a refunds of my own monies. Since posting above review as of, 09-24-2021 the company is responding with 50% of my monies returned with 30% store voucher in exchange for me to amend my review or remove! My review stands as you still negotiating to give me my refund of 50% contingent I change my Review. I will NEVER purchase from you again! Outrageous!!!! My refund is not suppose to be a negotiation! At this point refund my monies as I’ve amended my review as you requested. There is nothing to further Amend as it’s not resolved as I have not seen my monies refunded. Just emails and texts asking me to update resolve or delete.
31 August 2021
Unprompted review
Reply from Oncloudwalk
Dear Stacy Lauren Carridine,
First of all, we sincerely apologize for all the inconvenience you have been experiencing while shopping at our store.
We have refunded 50% of the order value as we mentioned in the recent email. Have you received the money? We tried to email you. However, we weren't able to take the next step because we didn't receive your reply, which is why the refund process was slow. We hope that you can understand that we tried our best to resolve your issue. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Once again we sincerely apologize for the unpleasant feelings you may experience when shopping with us.
We look forward to hearing from you soon.
Best regards,
Customer Support Department
False advertising, and a total scam!
Ordered “orthopedic arch support” shoes. Received crappy plastic shoes that were too small and had no support inside at all. Their website made it look like they were in the US, but they are in Vietnam. Ultimately I had to accept less than half what I paid because my other option was to pay to ship them back to Vietnam and probably receive nothing. Total scam. Learned a hard lesson.
28 August 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
Unhappy with product and cannot get any response from the company about how to return for refund…
I ordered a pair of on cloud walk approximately 3 weeks ago they finally came in they were packaged in a squishy plastic bag with no box. The shoes themselves were mashed they were not as described and had a terrible fit. I have been unable to contact anyone at the company to find out how I returned this product for a full refund. It is now been close to a week since I got my product and I wish to return them there was no notice or receipt in the bag when it came.
27 August 2021
Unprompted review
Reply from Oncloudwalk
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Shoe is horrible quality
Shoe is horrible quality. Hard and ment for a person who is sickly thin, a healthy food won't slide into shoe. Over priced low quality. Funny I could not find reviews on the company until after I placed and order.
24 August 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number which we sent you when you purchase successfully.
- The exact email address that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to hearing your response.
I so wish I would have seen all these…
I so wish I would have seen all these reviews Before I placed an order. This is one lousy, stinking, unprofessional, dishonest, stealing, ruthless so called “company”. They really want you to think they are doing everything possible and keep referring to their “research and development “ team. Haha. They definitely don’t even know what that means.
23 August 2021
Unprompted review
Reply from Oncloudwalk
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
As we have informed you in the email, we have done our best to assure your rights in this case. We truly hope that you can understand the situation, continue supporting and sympathize with us.
Thank you so much for understanding
May all the best be with you and your family.
Do not buy from this company a fraud…
Do not buy from this company a fraud you will lose your money!!!!!!
21 August 2021
Unprompted review
There is a reason this company has only…
BEWARE they have changed their name to OCW!!!! There is a reason this company has only one star, because you cannot give it a negative star which is what is deserved.
Everyone who says the Customer Service is terrible is spot on. Their return policy is a joke. Reached out to them 4 times to get a confirmation number and multiple times received the standard blah blah blah from Rose C. Really, is there even a Rose C. so Buyer Beware. Wait for a sale at a place that has decent customer service.
21 August 2021
Unprompted review
Reply from Oncloudwalk
Dear Jennifer Esposito,
As we have reached an agreement on September 20, 2021, you accepted our offer and we have created a discount for you to buy a new sandals. We have done our responsibility, therefore we hope you can consider removing or updating your review, thanks.
This was by far the WORST EXPERIENCE I…
This was by far the WORST EXPERIENCE I have EVER had with online shopping. I spent a total of $267.00 on SEVEN pairs of low budget, low, quality, sweat shop made shoes!!! The nerve of this FALSE ADVERTISEMENT company to claim ORTHOPEDIC SHOES!! Save yourself time and money before EVER considering purchasing from this company. WORST DECISION YOU WOULD EVER MAKE. Then on top of the very poor quality, the customer service team was horrendous! After sending you the low budget shoes they only give you five days to return for a refund!!!! BEWARE OF ON CLOUD FRAUD!!
21 August 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number which we sent you when you purchase successfully.
- The exact email address that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to hearing your response.
DO NOT BUY!!!
Please read the reviews, no arch support, no branding, the heels feel hard. I asked for a refund and they want to see pics of what!?!?! I asked for my refund and return within 24 hours and they emailed me with bogus reasons why they think I want to return it. I am calling my bank to have the charge reversed. End of story! The shoes are cheap and awkward to walk in!
21 August 2021
Unprompted review
Reply from Oncloudwalk
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
We've tried to search but couldn't find any order associated with your name. Could you please give us some of the following information so we can track your order and give you further support?
- Your order number which we sent you when you purchase successfully.
- The exact email address that you used to place your order on our website
- Invoice ID or transaction ID of your payment (which were sent in the Payment confirmation from Paypal or your bank)
Thank you for your time and we look forward to hearing your response.
Crappy cheap material
Crappy cheap material. Waste of money. DO NOT BUY. NO ARCH SUPPORT. THIS IS ANOTHER FREAKING SCAM FROM CHINA.
20 August 2021
Unprompted review
Reply from Oncloudwalk
Dear customer,
First of all, we are so sorry for any inconvenience you have faced when using our products and we cannot bring you satisfaction the most in this case. We understand that this is affecting your mood, and highly appreciate your patience as we work to troubleshoot your case.
As we have informed you in the email, we have done our best to assure your rights in this case and your problem is solved.
Thank you so much for understanding
May all the best be with you and your family.
Do not purchase from them
In complete agreement with all the other 1 star reviews.
Do not purchase from this company.
Cheap and poor quality.
Return window is only 5 days
Out to get your money
20 August 2021
Unprompted review
Reply from Oncloudwalk
Dear Kriti Gupta,
Because your request is out of Policy and you cannot provide the requested proof to us, we are so sorry to inform you that we are not able to support you. Please reply to our email and let us a chance to compensate you, thanks.
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