I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more
Company replied
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more
Company replied
I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more
Company replied
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4.3
Excellent
2k reviews
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a loan for 150 paid back the 200…
I got a loan for 150 paid back the 200 on time tried to get another one and got declined
27 January 2026
Unprompted review
Reply from Ondal
Hi Kai,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Officially my favourite loan provider
Officially my favourite loan provider. They’re supportive and understanding and have a generous acceptance policy which allows you to choose either paying in monthly instalments or all in one go within a few months with very little interest compared to other companies
28 January 2026
Unprompted review
Reply from Ondal
Hi Shakyira,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
Really bad customer experience mistake…
Really bad customer experience mistake on their system reference dates and complaint was raised, you get asked to email them and you get a very 1 line approach, loan is more or less paid off, you do sign up for high interest, but the interest now supercedes the original interest, dont want to speak to you on the phone wanted to give them the oppurtunity to speak but kept directing me to email so have gone to the ombudsman, i can clearly see there is a IT mistake, 1 phone call is all it takes, but nothing.
23 January 2026
Unprompted review
Reply from Ondal
Hi Benjamin,
Thank you for your feedback and we are sorry to hear that.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I had 2 loans with them always paid on…
I had 2 loans with them always paid on time try to get a 3rd one after a while says declined due to my credit . My credit history was worse when I got the loans then now. So that is just not makes sense
13 January 2026
Unprompted review
Reply from Ondal
Hi Florin,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Interest so high don't bother
Interest so high don't bother.
Update the reply says it all double what you borrow my god that's insane you borrow 1k you pay back 3k 🤪🤪🤪🤪🤪
13 January 2026
Unprompted review
Reply from Ondal
Hi Alan,
Thank you for your feedback.
Our interest rate complies with Financial Conduct Authority guidelines and is capped so that customers never owe more than twice what they borrowed from us.
Call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website if you would like further details.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Ondal Loans
The process was very quick and satisfactory. I can thoroughly recommend them
6 January 2026
Unprompted review
Reply from Ondal
Hi Alan,
Thank you for your review!
We always aim to provide the highest quality service. It means a lot that you would recommend us!
We hope to help again in future.
They sent my money to a closed bank…
They sent my money to a closed bank account and also once it bounced back to them they classed it as paying back the loan and won't actually accept me for another. Terrible service unfortunately
30 December 2025
Unprompted review
Reply from Ondal
Hi Liam,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I also had a bereavement which caused…
KI also had a bereavement which caused me to be late repaying and although it was paid and two earlier loans were paid on time ive been declined ever since. No compassion or understanding at all. In response to your reply ive used the contact page as you advised but not heard back from you as yet and still being declined when i apply. Will update this review as and when the issue is resolved. *Update* Still unresolved. No reply to these review updates or message via the contact us page. Very poor customer service. Ive just received a cheeky email dated today 7/1/26 saying due to previous issues with my account they wont be lending to me again. Im being penalised for one late repayment due to financial difficulties arising from a death in the family. Absolutely disgraceful so watch out everybody. This is not a company to deal with unless you are desperate and i hope ypu dont go through what i have.
3 January 2026
Unprompted review
Reply from Ondal
Hi Keith,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Genuine company and is always my go to
Best loan company available; Have secured many loans over many months (and always pay back in full), the only loan company that is genuine and always reliable and trustworthy.
3 January 2026
Unprompted review
Reply from Ondal
Hi Charlie,
Thank you for your review.
We want all our customers to have a smooth journey, so are thrilled you found the process so straightforward.
We hope you’ll consider Ondal again in future.
DO NOT USE
I got 2 loans from them but they refused to give me a third even though i wasnt late on the repayments.
1 January 2026
Unprompted review
Reply from Ondal
Hi Patrick,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I’ve been accepted but when I try to go…
I’ve been accepted but when I try to go through the final phase of accepting the actual loan it goes back and says we are processing your application loading… been saying that for a while so im not sure what its doing.
24 December 2025
Unprompted review
Reply from Ondal
Hi Jaden,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I had a loan from them with no fuss
I had a loan from them with no fuss. However, I there was a bereavement in my family and I had to contribute to the costs which meant I wouldn't be able to make the payment which was really stressing me out.
I contacted them and explained what had happened, no judgement just really helpful.
Thank you Ondal. Very understanding and helpful. Great service!
16 December 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
They never stop even if you don't want…
They never stop even if you don't want the loan, beware
17 December 2025
Unprompted review
Reply from Ondal
Hi Thomas,
Thank you for your feedback.
We want to give customers the best service we can.
Please call us on 0808 812 6577 or use the 'contact us' (https://www.ondal.co.uk/contact-us) page on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Just paid off my third loan through…
Just paid off my third loan through Ondal loans and I can't praise them enough. The customer service is absolutely excellent and they reply every single time and super super quick, the loans I've had and paid back are cleared fast and confirmed as being received within the same day or by the next day latest. Every other lender turned us down immediately and even the ridiculous 1295% APR payday loan companies did, but Ondal didn't and they have been amazing from the start. I won't even bother looking elsewhere now or in the future because I won't find anyone as good as Ondal. Amazing company, amazing customer service and wouldn't recommend anyone but Ondal ! Keep up the amazing work guys it's appreciated 👍👍 xxx
13 December 2025
Unprompted review
Reply from Ondal
Hi Laura,
Thank you for your kind review!
We're so glad you were happy with our service. This is what we aim for!
Thanks for your feedback, and we hope to see you again soon.
They did help me when I needed it
They did help me when I needed it, and have had a few loans with this company, however all of a sudden got declined which is very frustrating when u have always paid back and all they say is didn't meet the criteria which is difficult to understand when nothing has changed,
13 December 2025
Unprompted review
Reply from Ondal
Hi Michelle,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
I really could do with this loan for…
I really could do with this loan for over Xmas but they asked for ALL my card details, even for a direct debits I've never gave my 3 digit security or expiry date and when I called the woman I spoke to said well don't get it then, so seems abit scammy😔
8 December 2025
Unprompted review
Reply from Ondal
Hi Tasha,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
They add interest daily but won’t let me pay my loan back
Cannot get through to their customer services as nobody answers the phone, nobody responds to online queries submitted on their form on the site and meanwhile I am wanting to pay off my loan and they aren’t letting me AND adding interest daily! Scam!
22 September 2025
Unprompted review
Reply from Ondal
Hi Lauren,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
If you have not received a response, please call us on 0808 812 6577 or use the 'contact us ' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Avoid at all costs!
They do not respond to complaints, I have now reached out to the FCA. Emails go unanswered and when they eventually reply they completely ignore what you have asked.
1 December 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your feedback.
We want to give customers the best experience we can and we always look to improve our service.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Bad experience
Bad, very bad.
So firstly, I got accepted for a small loan which I paid back without any problems, letting me know that if I want in the future another one, then the amount is bigger and the success is assured.
Guess what? Declined, as expected.
Just bad experience overall despite the fact that repayment wasn't a problem.
1 December 2025
Unprompted review
Reply from Ondal
Hi Andrei,
Thank you for your feedback. We know how frustrating this can be.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to discuss in detail.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
Reply from Ondal
Hi,
Thank you for your feedback.
We want to give customers the best service we can. Your comments will help us improve.
Please call us on 0808 812 6577 or use the 'contact us' page (https://www.ondal.co.uk/contact-us) on our website to tell us more.
Our hours are:
• 08:30am-19:30pm on weekdays
• 09:00am-16:00pm on Saturdays
• 10:00am-16:00pm on Sundays
We look forward to hearing from you.
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