OnDeck Reviews 5,552

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding approach, making the process smooth and pleasant. Many people highlight the exceptional customer service, noting quick responses and clear explanations that made them feel valued. The overall service is often described as fast, efficient, and easy, with many appreciating the streamlined process for obtaining funding. However, some customers were dissatisfied with the payment terms, mentioning that fees were not clearly explained upfront and that interest rates were very high. A few other people also felt that paying off loans was difficult and that customer service was unhelpful in these situations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the entire online process... See more

Customer service

Users describe positive interactions with customer service. Many customers praise certain representatives for... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the quick and efficient funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harrison went above and beyond to answer all of our questions, accommodate us with setting up times to talk, and overall made the line of credit process totally smooth. I was delighted to find out tha... See more

Company replied

Rated 5 out of 5 stars

Working with OnDeck, Is beena great experience and they have helping me growing my business, founds come fast and I most need them. Thank you OnDeck and Anastasia Petrovek (my agent) for all your he... See more

Company replied

Rated 5 out of 5 stars

Scott F. Was very helpful, respectful and responsive, he made sure I understood the terms fully and clear, I am still working with him since I have a loan with OnDeck, he always let me know when it’s... See more

Company replied

Rated 5 out of 5 stars

Scott F. made my experiences fabulous. Scott was so good that we came back to him a couple of times when we were in the midst of an absolute emergency. Scott was kind, understanding, non-judgemental... See more

Company replied


Company details

  1. Non-bank financial service

Information provided by various external sources

Part high tech. Part human. All business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Stop working with these crooks

Stop working with these crooks. We were approved for the loan but the interest rate was 28% lol. They disguise it by only providing “paybacks” in months instead of disclosing the rates. It’s robbery folks. Stay away. When I confronted the rep, he said to get the rate I was requesting (14% or less) I’d have to resort to a 3 month payback to get that rate. When I did the math, the rate for the 3 month payback was 11.6% for 3 months loooool. Thats 47% annualized.

EDIT AFTER REPLY: May factors go into any type of financing. I have an 800 credit score with 350k per year income and a low debt to income ratio. The “factors” that go into their offers don’t matter. In fact, when asked, the rep tried to pass off the rate as “2-3% on a monthly basis” lol. Like I was an idiot.

16 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

Hi Doug, thank you for taking the time to share your feedback. We attempted to reach out via Trustpilot to gather more details.

If you’re open to it, we’d love the opportunity to connect and discuss this further. Please feel free to give us a call at (888) 556-3483 at your convenience. Thank you.

Rated 5 out of 5 stars

Daniel S was very helpful

Daniel S was very helpful, timely and knowledgeable with any questions i had about the refinancing. Thank you for the time spent answering questions and giving me different avenues.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with Briana Evans!

I had a great experience working with Briana Evans at OnDeck Financial Services. She was incredibly efficient, explained everything in a clear and easy-to-understand way, and made the entire process smooth from start to finish. On top of that, she was very kind, professional, and truly a pleasure to work with. Highly recommend Briana if you’re looking for someone knowledgeable and reliable!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Application and Onboarding Process

I had a seamless application and onboarding experience working with Allie Reppert and Harrison Smith III. I was approved for a line of credit the same day I applied! Harrison was great at explaining the basic terms and making me feel comfortable. I'm looking forward to working with On Deck for years to come!

9 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you found the application process straightforward. It's great to know the explanation of terms was helpful and you felt at ease. We appreciate your feedback and look forward to a lasting relationship with you.

Rated 5 out of 5 stars

Excellent Service - Jon D

Jon was excellent in providing prompt and knowledgeable service. He made the process seamless and the decision to work with his firm an easy one.

9 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you received prompt, knowledgeable service! We appreciate your comments and are pleased that the process was seamless for you.

Rated 5 out of 5 stars

I have worked with OnDeck for years

I have worked with OnDeck for years. Their process is smooth and simple. They do not harass you for business and work with you to get you funded when you need the cash. Andrew G. is amazing and I highly recommend making them your lending partner.

9 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We appreciate your long-term partnership and are so glad our funding process has been smooth and simple for you. It's great to hear that you've had such a positive experience. Thank you for recommending us!

Rated 2 out of 5 stars

I have been needing to change my bank…

I have been needing to change my bank account for over a month. I keep s being the paperwork and no one is doing anything about it. AWFUL SERVICE

18 February 2026
OnDeck logo

Reply from OnDeck

Hi Alicia, To protect your privacy all customer account questions/updates must be answered directly by a customer support representative. You can contact our team at customerservice@ondeck.com or (888) 556-3483.

Rated 5 out of 5 stars

Cynthia Arriola was amazing

Cynthia Arriola was amazing. I would highly recommend you work with her! She was very responsive and always went above and beyond!

6 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had such a wonderful experience! We appreciate you taking the time to share your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Easy and fast

Easy and fast. Friendly loan advisors such as Anastasia P. willing to work with small businesses to find the best fit for their financial growth.

6 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a fast and easy experience! It's great to know our advisors are helpful in finding the best options for your business's financial growth. Thanks for your feedback!

Rated 5 out of 5 stars

First time getting business finance and it was great!

I had a great experience with OnDeck Financing from start to finish. The entire online process was smooth, fast, and very easy to navigate, which made everything stress-free.

A big shoutout to Jon D’Amico—he was incredibly helpful, informative, and responsive throughout the process. He took the time to explain everything clearly and made sure I felt confident every step of the way.

If you’re looking for a straightforward and professional financing experience, I highly recommend OnDeck!

7 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad you enjoyed your experience! It's great to hear that the online process was smooth and stress-free. We appreciate your kind words about the helpfulness and responsiveness of our team. Thank you for recommending us!

Rated 5 out of 5 stars

Very easy to process

Very easy to process, The website they have is very easy to use and you can navigate without any help I recommend it to any small business

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Daniel S is the reason

Daniel S is the reason, I knew what I want but I relied on Daniel experience of the loan I have now and what additional receive to help me out monthly. Honesty is what Daniel gave me.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Returning costumer

I have used OnDeck in the past and had a really good experience then. Since I am a returning costumer, this time was exceptionally easy to get funding. Madison was very helpful in giving me several options to work with.

3 April 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad that you had a positive experience and that the funding process was easy. We appreciate your continued trust, and we're happy that our team was helpful in providing you with options.

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