OnDeck Reviews 5,552

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding approach, making the process smooth and pleasant. Many people highlight the exceptional customer service, noting quick responses and clear explanations that made them feel valued. The overall service is often described as fast, efficient, and easy, with many appreciating the streamlined process for obtaining funding. However, some customers were dissatisfied with the payment terms, mentioning that fees were not clearly explained upfront and that interest rates were very high. A few other people also felt that paying off loans was difficult and that customer service was unhelpful in these situations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the entire online process... See more

Customer service

Users describe positive interactions with customer service. Many customers praise certain representatives for... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers appreciate the quick and efficient funding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harrison went above and beyond to answer all of our questions, accommodate us with setting up times to talk, and overall made the line of credit process totally smooth. I was delighted to find out tha... See more

Company replied

Rated 5 out of 5 stars

Working with OnDeck, Is beena great experience and they have helping me growing my business, founds come fast and I most need them. Thank you OnDeck and Anastasia Petrovek (my agent) for all your he... See more

Company replied

Rated 5 out of 5 stars

Scott F. Was very helpful, respectful and responsive, he made sure I understood the terms fully and clear, I am still working with him since I have a loan with OnDeck, he always let me know when it’s... See more

Company replied

Rated 5 out of 5 stars

Scott F. made my experiences fabulous. Scott was so good that we came back to him a couple of times when we were in the midst of an absolute emergency. Scott was kind, understanding, non-judgemental... See more

Company replied


Company details

  1. Non-bank financial service

Information provided by various external sources

Part high tech. Part human. All business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Rated 5 out of 5 stars

Easy funding

Harrison Smith III is our Loan Advisor and he was honest and clear about everything.

24 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a positive experience! It's great to know the loan advice was clear and honest. Thank you for your feedback.

Rated 5 out of 5 stars

Harrison was easy to work with and was professional

Harrison was easy to work with and was transparent through the process. Harrison was communicative and persistent in a positive way. I enjoyed our interactions. Doing any kind of financing is always stressful as a small business owner and he understood the stakes and was patient even when I wasn’t at my best. Thank you, Harrison.

23 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We appreciate you sharing your experience. We're glad to hear that the process was easy and transparent, and that our team member was communicative and patient. We know financing can be stressful, and we value your feedback. Thank you!

Rated 5 out of 5 stars

Outstanding Experience with OnDeck – Highly Recommend Harrison!

I recently set up a business line of credit with OnDeck, and I couldn’t be more pleased with the experience. Harrison was exceptional to work with from start to finish.

He was incredibly reliable—always available when I called and quick to respond to any questions I had. What really stood out was that he was never pushy. Instead, he took the time to understand my business and made sure I was getting the right type of financing for my specific needs.

The entire process was smooth, straightforward, and efficient. Harrison clearly had my business’s best interests in mind, which made the decision-making process much easier and gave me a lot of confidence moving forward.

If you’re considering financing options, I highly recommend OnDeck—and definitely ask for Harrison if you can.

Robert L

23 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a positive experience setting up your business line of credit. It's great to know that the process was smooth and efficient, and that the team member you worked with was reliable and helpful. We appreciate you recommending our services!

Rated 5 out of 5 stars

Madison worked with my firm to secure…

Madison worked with my firm to secure the funding product that we needed in a timely and professional manner.

Thanks Madison
MC

23 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that we could secure the funding product you needed in a professional and timely manner. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Abyaz Qusem

Abyaz Qusem, Senior Renewals Account Manager, is great to work with, long-term excellent experience in working with Abyaz. Stan/CEO Wilkinson Property Management.

20 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a long-term excellent experience. We appreciate your positive feedback and are so glad to know you enjoy working with our team.

Rated 5 out of 5 stars

Excellent!

Harrison was fast, easy to work with and made the process go really smooth. The whole thing took just a few hours & the line of credit they extended had fair terms, no complaints at all!

20 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was smooth and fast. We appreciate you mentioning the fair terms. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great experience

Everything was seamless! It was a great experience and now I’m able to fund my business today!

20 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that your experience was seamless! It's great to know we could help you fund your business. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

The process was fast and efficient

The process was fast and efficient. The adviser, Harrison, was extremely helpful..

19 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was fast and efficient, and that the adviser was extremely helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Joe Gorman was a pleasure to work with

Joe Gorman was a pleasure to work with, very easy process and he was very informative. Answered all the questions I had with no hesitation.

19 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was easy and informative for you. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Professional Service and Fast Funding

Just finished with my first funding with OnDeck and so far the experience has been top notch. Joe Gorman was great to work with, very responsive and professional throughout. The process was fast and efficient, and funding approved in a few days.

18 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that your first funding experience was top-notch. We appreciate your positive feedback regarding the fast, efficient process and the responsiveness of our team. Thank you!

Rated 5 out of 5 stars

Very efficient process

Very efficient process. Took less than six hours to get approved. Thank you Harrison!

17 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the approval process was efficient for you. Thank you for your positive feedback and for recognizing our team's efforts!

Rated 5 out of 5 stars

Joe was great to work with

Joe was great to work with, easy process for quick funding..

16 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We are happy to hear that you had a great experience and a smooth process. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Everything was great

Everything was great! My representative Jason was beyond helpful and explained everything in detail! I’m going to pay this loan off asap and I look forward to working with you guys again in the future..

Thanks again..

9 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had a positive experience and that the representative was helpful and thorough. We appreciate your kind words and look forward to working with you again. Thank you for sharing.

Rated 5 out of 5 stars

I was able to secure a revolving LOC…

I was able to secure a revolving LOC for some business improvements. Marquise made the process extremely easy. Great experience. Would recommend to anyone.

16 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that securing a revolving line of credit for your business improvements was made easy. We appreciate your recommendation and are glad you had a great experience!

Rated 5 out of 5 stars

The staff assigned to me was awesome

The staff assigned to me was awesome. explained the product to me very well and was very patient and knowledgeable. keep up the good work.

12 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that the staff member assigned to you was awesome! We appreciate your positive feedback regarding their patience and knowledge. We will keep up the good work!

Rated 5 out of 5 stars

So helpful when we most needed it

Overall, everyone I worked with at OnDeck was warm, thoughtful, helpful, and responsive. We need short-term bridge as a growing small business. And they delivered. So much anxiety when you need the support, and they were awesome!

12 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that our team was able to deliver the support you needed during a time of anxiety for your growing small business. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Joe is the best!

Joe was incredibly insightful and walked me carefully through everything. He positioned me with the right program my company needed and got everything handled in a very expedient and respectful manner. He is the best!

12 March 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're happy to hear that you had such a positive experience! It's great to know that you found our team member insightful and helpful in guiding you to the right program for your company's needs. Thank you for your positive feedback!

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