Ondra Health Reviews 

37
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This company not only answers questions in a timely matter but also stays in constant contact with you when awaiting your order. After my last experience with a much larger company, Ondra is a breath... See more

Rated 5 out of 5 stars

Ondra has been amazing! I was scared to order online but I did a deep dive an researched what pharmacy I wanted to use an then I found Ondra! I have medical anxiety and From the ordering to asking lo... See more

Rated 5 out of 5 stars

So far so good! My package/medicine was very secure and very legit looking. It arrived quickly. All info and material was included. Very clean and branded. Very thorough details given. Their website a... See more

Rated 1 out of 5 stars

Bait and Switch operations. Claims to provide nausea meds with the injections for $30 a month. Only provide 15 generic brands tabs for $85. I was up front that I get nausea and vomiting from the meds... See more

Company replied

Company details

  1. Weight-Loss Service
  2. also in
  3. Online Prescription Medication Vendor
  4. Wellness Programme

Written by the company

Ondra Health is a telehealth platform focused on making medical weight loss and wellness care more accessible, transparent, and straightforward. Through our online platform, patients can connect with licensed healthcare providers, complete a secure medical intake, and receive personalized treatment recommendations based on their health history and goals. We offer access to evidence-based treatments, including GLP-1 medications such as semaglutide and tirzepatide, when clinically appropriate. All prescriptions are reviewed by licensed providers and dispensed through state-licensed pharmacy partners in accordance with provider discretion and applicable regulations. In addition to treatment access, Ondra Health provides educational resources covering topics such as dosing, side effects, injection guidance, nutrition, and long-term wellness support. Our goal is to help patients make informed decisions with clear information and responsive support throughout their care journey. We are committed to patient privacy, honest communication, and provider-guided care designed to support long-term health and wellness.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.5

All reviews

(37)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company not only answers questions…

This company not only answers questions in a timely matter but also stays in constant contact with you when awaiting your order. After my last experience with a much larger company, Ondra is a breath of fresh air! I would recommend Ondra to anyone searching for a solid, caring company for GLP1 orders. This team truly cares.

20 October 2026
Unprompted review
Rated 1 out of 5 stars

Delayed shipping and no sense of urgency

My first shipment from Ondra Health arrived with just a day or so delay so not a major issue. The issue began with my next shipment: it was sent to Puerto Rico via USPS Ground Advantage with an estimated delivery time of 13 days not 5 days as the first shipment. That delay could leave me with a gap in treatment.

I’m also concerned about the medication’s condition after such a long journey. It is a temperature-sensitive compounded medication packed with ice packs, and I have not received confirmation of how its temperature will be maintained throughout transit. If the package travels by cargo ship, the time and conditions in transit make that concern even more pressing.

I raised these issues promptly and repeatedly asked Ondra to arrange expedited air shipping. Their responses have acknowledged my concerns, but I still do not have a confirmed shipping plan or delivery date. What has been most disappointing is the lack of urgency and apparent willingness to resolve a time-sensitive problem. I paid $549 for a three-month supply and expect a clear, prompt solution.

14 October 2026
Unprompted review
Ondra Health logo

Reply from Ondra Health

Hi Orlando,

We're sincerely sorry that your experience with Ondra Health has not met your expectations.

We understand how important timely delivery is, especially when it involves temperature-sensitive medication and continuity of treatment.

Throughout this process, our team has remained in communication with you and taken steps to address your concerns as they arose. When we became aware of the extended shipping timeline, we immediately arranged a replacement shipment to help minimize any potential interruption to your treatment.

We've also provided the pharmacy's temperature stability guidance and continued coordinating with our pharmacy partner to explore alternative shipping arrangements.

While shipping services and carrier transit times are managed by our partner pharmacies, we recognize that ensuring a positive patient experience remains our responsibility. We have continued working with our pharmacy partner to explore additional solutions beyond the replacement already arranged.

We understand that these efforts have not provided the reassurance or experience you expected, and we genuinely regret that.

We appreciate your feedback and remain committed to improving our services and providing a better experience for all our patients.

Thank you,
Ondra Care Team

Rated 5 out of 5 stars

Ondra has been amazing

Ondra has been amazing! I was scared to order online but I did a deep dive an researched what pharmacy I wanted to use an then I found Ondra! I have medical anxiety and From the ordering to asking lots of questions they have been amazing!! Highly recommend! I'm so glad they let you choose your pharmacy that was a big plus for me.

17 September 2026
Unprompted review
Rated 1 out of 5 stars

Bait and Switch operations

Bait and Switch operations. Claims to provide nausea meds with the injections for $30 a month. Only provide 15 generic brands tabs for $85. I was up front that I get nausea and vomiting from the meds and need this in my shots. They said the monthly supply is $30 a month and I agreed. Not in the shots but in a generic pill form for only half of the month's meds. Dropping them and returning to Remedy Meds, a top notch operation

15 October 2026
Unprompted review
Ondra Health logo

Reply from Ondra Health

Hi Rachel, we're sorry for any confusion regarding the nausea medication and appreciate you sharing your concerns.

To clarify, we've never advertised nausea medication as being included in the injections. Ondansetron (Zofran) is offered separately in tablet form as an optional, one-time purchase without automatic refills. This is not a mandatory or automatically added charge. Customers must actively select and add the medication to their cart.

The pricing and dispensing schedule for each option are clearly outlined on our checkout page before purchase.

We understand your frustration and would be happy to review your order and address any discrepancies.

Please reach out to our support team so we can assist you further. Thank you for your feedback!

Rated 5 out of 5 stars

So far so good!!

So far so good! My package/medicine was very secure and very legit looking. It arrived quickly. All info and material was included. Very clean and branded. Very thorough details given. Their website and my profile is easy to access and very user friendly. Good customer service too, you can even message staff. I see I can also delay my next auto shipment if necessary as well. Overall, I feel really happy with this company. I am a new customer, for one month so far. I ordered the 3 mos supply deal.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to use

Super easy to use, i wish they had an app, however its still a good company. I like that you get a choice in what you get and where you get it, you can skip months and customer service is amazing. The only thing i I don’t like, is the inconsistent billing. I felt like i was billed two weeks after my first payment for my second month, then the date kept changing. Shipping is super fast and informative and i feel the price is right for what you get.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I switched from a different company to…

I switched from a different company to Ondra. It is like a night and day experience anytime I have a question it is answered immediately. I’m very pleased with this company. It is a very easy and quick process, including the shipping, which was extremely fast. I am having great results.I definitely recommend this company.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Great coustemer service

Great customer service, answered all my questions before signing up with them, I love the transparency to know where your medication will be shipping from before you pay! I'm using hallandale pharmacy and shipping was fast. Totally recommend!!

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Just joined Ondra 6 month plan


Just joined Ondra 6 month plan. Easy and friendly process. 3 months of injections received and refrigerated. New to Ondra but experience has been positive so far!

30 August 2026
Unprompted review

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