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One.World Reviews 242

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TrustScore 5 out of 5

4.8

Homewares Shop
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as beautiful, unique, and even better than pictured. The delivery service is frequently highlighted for its speed, careful packaging, and the professionalism of the delivery personnel, with many appreciating timely updates and fuss-free experiences. The customer service is also widely commended for being helpful, efficient, and responsive, especially when addressing issues. However, some customers also noted issues with delivery, including delays and receiving incorrect or incomplete orders. A few people were dissatisfied with the quality of certain items, specifically mentioning poorly concealed damage on a product. Additionally, some reviewers reported negative experiences with customer service, citing unprofessional communication, dismissive attitudes, and a lack of care when handling fragile items, particularly in physical store locations.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the great value for money and good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and efficient... See more

Order

People report positive experiences with order. Many customers praise the easy online ordering process and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from One.world before and their customer service is good. Keep you up to date with your order and progress of order. Ordered side tables and the quality is excellent once again. Required... See more

Rated 5 out of 5 stars

Delighted with the lamps. Exactly as described and look lovely in our living room. Hurricane lamp is still boxed as it is a wedding gift but I’m sure it will be just as lovely. Good customer service w... See more

Rated 5 out of 5 stars

We visited One World at Chessington and found the staff refreshingly helpful and cheerful, the prices for the furniture items are very competitive so we ordered for delivery also. Delivery was prompt,... See more

Rated 5 out of 5 stars

Although the carrier was a let down as thy lied about the parcel out for delivery for 2 days i eventually or my parcel. The 2 metal reindeers are really nice. I’d the recipient doesn’t want them I sh... See more

Company details

  1. #85 of 228 best companies in Homewares Shop
  2. #124 of 401 best companies in Home Furniture Shop
  3. #38 of 98 best companies in Lighting Shop
  4. #5 of 11 best companies in Mirror shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I still haven’t received my…

I still haven’t received my orders,placed order approximately 2weeks ago.
Now received an email saying that 3 out of 4 orders will come on September! It is joke???should have stated while i was placing the order. no news of the other one.
I wonder wherher you are spam or not?

8 May 2025
One.World logo

Reply from One.World

Dear Nyssa, we sincerely appreciate you taking the time to provide us with your valuable feedback.

Firstly, we are truly sorry to hear you've not yet received your order and completely understand your frustrations and concerns.

Having looked into this, the items that were marked as in-stock at the time of your purchase should have been processed and despatched, but your order got caught in the system and did not get released. This is a very rare anomaly and we are currently looking into the reason for this to ensure it does not happen again. To rectify this, we have raised a whole new order for you and we will be sending the complete order to you via next working day delivery service.

We hope this helps to rectify the situation, and we thank you for your patience and understanding.

Please do contact me via email at shop@one.world if you have any further questions or concerns.

Kind regards,
Jonathan

Rated 5 out of 5 stars

Very stylish lamps.

Delighted with the lamps. Exactly as described and look lovely in our living room. Hurricane lamp is still boxed as it is a wedding gift but I’m sure it will be just as lovely. Good customer service when I had a slight issue with a discount code when ordering - quickly resolved. Good communication on delivery options. Thank you One World!

7 May 2025

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