Oneherosuits Reviews 70

Well made for the price. My husband is 5’9” and usually wears a medium, and he found that the medium size in this costume was perfect for him.

never got a confirmation email with receipt and they will not resopnd back

Such an unreliable business. I had ordered Daenerys Boots on the 21st September and the website stated it will take 3-7 days to create, and paid for rush shipping to make sure the boots would arrive by Halloween.

After 2 weeks, I emailed them asking for a tracking number. Lisa - the customer service rep - said that it’ll take 1-2 weeks from ordering to make the boots. It had been 2 weeks, so I replied as so. They said “item CAN arrive by the 29th Oct” which is when I needed the boots by.

Now almost 4 weeks later, I emailed them again - for them to say it’ll be done by the 23rd and shipped out prior to Halloween. I’ve let them know I really don’t appreciate the false advertising their website stated, that the boots would be done by “3-7 days” - then “1-2 weeks”.

I received an email this morning stating they cannot create it due to crafting and supply issues - and the item will be delivered AFTER Halloween. I’ve since asked for a refund, hopefully they will fulfil it otherwise I’ll put a dispute through PayPal.

Do NOT use this business, they’re unreliable and have very poor communication with false advertising on their website.

Not trustworthy! I ordered my costume Sept. 12 ahead of the "last day" for Halloween delivery. I reached out yesterday to get an update and found out I will not receive my order by Halloween. Had I not reached out, I guess I would have never known. Now I'm fighting the procrastinators for a good costume. They are not transparent about the turnaround and have no concern about getting costumes to you on time. This is the second Chinese based costume company to do this. AVOID THEM!

It has been 18 days since my order. I haven’t received an email or anything saying where my suit is at. Tracking my package on (Shop) they say they don’t even have a tracking code yet. I’ve emailed them and I haven’t heard anything. So if I could rate lower than 1star I would, thank you and never again

The Shipping was actually fast especially what has been happening. But its completely understandable if it does take awhile to arrive.

All in all, good product. I would definitely shop again. Strong communication too. Pricing is a little on the higher side but the quality makes up for it.

The color of the garment is perfectly printed, just like the one shown in the picture. They also used dhl's service to transport the clothing I ordered, and shipped quickly.