The communication process could be a tad smoother. I made an online purchase and had to return the item. The email with the required documents was sent to me, easy peasy- however, while I know the r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alles top!!! The package was delivered fast, it was well protected, without unnecesary volume of boxes, etc the quality of the product is very good. Happy with the experience and product.
I have received the item in the wrong size and still have not heard from customer service about the refund status for it. I sent it back 2 weeks ago and contacted customer service 4 days ago with no r... See more
No major complaints here. The product works as described, but the packaging was a bit flimsy. Still, happy with my purchase
Company details
Written by the company
O'Neill, die ursprüngliche Surf-, Snow- und Lifestyle-Marke aus Kalifornien, wurde 1952 gegründet, als ein junger Mann namens Jack O'Neill seine Leidenschaft für das Surfen nutzte, um gegen den Ozean zu kämpfen. Jacks ursprüngliche Vision, funktionale und innovative Surfprodukte zu entwickeln, steht immer noch im Mittelpunkt aller Aktivitäten des Unternehmens. Vom ersten Neopren-Surf-Neoprenanzug und der ersten Board-Produkten bis hin zu den ersten nahtlosen Board-Shorts der Welt. O'Neill wird sich stets dafür einsetzen, seinen Ruf als eine der weltweit führenden Surfmarken auszubauen.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support-de@oneill.com
- oneill.com/de
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seldom experience.
Seldom experience. I have ordered 4 articles and all of them fit perfectly.
Oneill is one of my most favorite brands and it's great to have an opportunity to purchase almost anything directly from home.
25 April 2020
Unprompted review
Great flip-flops
Great flip-flops - quality is excellent.
Great shop - order and delivery very quick.
Thank you!
24 April 2020
Unprompted review
Size not always available and long…
Size not always available and long delivery time
13 April 2020
Unprompted review
Reply from O'Neill DE
Dear Gunther,
Thank you for your honest feedback. We are sorry you had this experience with us.
We will contact you via email and will pass on your feedback to the responsible department.
We are always keen to improve our services!
Please note that due to the current COVID-19 situation as well as Easter holidays delays may occur as stated on our website. We are sorry about any inconvienence this delay may cause.
Please do not hesitate to contact us again, if you have any other questions or feedback for us.
Best regards,
Team O'Neill
Sunglasses with scratches on the frame
Unfortunately the sunglasses had scratches on the frame. I complained and get a 10 % offer, which is rediculus. Or I should return them and place a new order. Which means, an other payment for shipping. The just gave me a free shipment coupon after I reclaimed that!
But to be fair, customer service was qucik and easy to use!
12 April 2020
Unprompted review
Reply from O'Neill DE
Dear Ms. Fritsch,
We are sorry that you received a faulty item. This is not the quality we want to offer. Therefore, you are very welcome to make use of our free return service to send back the sunglasses. You will receive a full refund for the product and your shipping costs. If you have any other questions you can always contact us again.
Kind regards,
Team O'Neill
Chiara
Everything was fine...
Everything was fine. No problems with the ordering and the delivery.
9 April 2020
Unprompted review
Fast delivery
Fast delivery, good quality. I can highly recommend transaction with this company!
8 April 2020
Unprompted review
Really nice products
Really nice products, but not for the "bigger" ones of us. Size XXL would be nice ;)
7 April 2020
Unprompted review
Best Quality and price...Just one delay…
Best Quality and price...Just one delay because my order was sent to another direction but it was eithin 5 days although the Corona crisis.
4 April 2020
Unprompted review
well, slightly poor experience ;-)
well, the website is not really ergonomic and easy-to-use.. experience is poor, products still ok ;-)
30 March 2020
Unprompted review
Reply from O'Neill DE
Hi Dirk,
thank you for your review! We are sorry to hear about your experience on our webshop. If you would like to specify the issues that you ran into while ordering, we would be happy to forward them to the responsible department within our company. You can always send us an email via the contact form on the website to explain them more.
We still hope you are enjoying your order!
Best regards,
Team O'Neill
Kat
:) everything fine
14 March 2020
Unprompted review
all fine
good offer, good overview on side, clear delivery and retour process
12 March 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.