The communication process could be a tad smoother. I made an online purchase and had to return the item. The email with the required documents was sent to me, easy peasy- however, while I know the r... See more
Company replied
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See what reviewers are saying
Alles top!!! The package was delivered fast, it was well protected, without unnecesary volume of boxes, etc the quality of the product is very good. Happy with the experience and product.
I have received the item in the wrong size and still have not heard from customer service about the refund status for it. I sent it back 2 weeks ago and contacted customer service 4 days ago with no r... See more
No major complaints here. The product works as described, but the packaging was a bit flimsy. Still, happy with my purchase
Company details
Written by the company
O'Neill, die ursprüngliche Surf-, Snow- und Lifestyle-Marke aus Kalifornien, wurde 1952 gegründet, als ein junger Mann namens Jack O'Neill seine Leidenschaft für das Surfen nutzte, um gegen den Ozean zu kämpfen. Jacks ursprüngliche Vision, funktionale und innovative Surfprodukte zu entwickeln, steht immer noch im Mittelpunkt aller Aktivitäten des Unternehmens. Vom ersten Neopren-Surf-Neoprenanzug und der ersten Board-Produkten bis hin zu den ersten nahtlosen Board-Shorts der Welt. O'Neill wird sich stets dafür einsetzen, seinen Ruf als eine der weltweit führenden Surfmarken auszubauen.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support-de@oneill.com
- oneill.com/de
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable
Fast and reliable. Decent price and product quality. All in all reliable services. Fast shipping and communication.
29 January 2020
Unprompted review
Everything perfect
19 January 2020
Unprompted review
They get it right in all departments
Not only wonderdful products but also easy to use site.
19 January 2020
Unprompted review
Quick dele very and top quality
11 January 2020
Unprompted review
Quick delivery
9 January 2020
Unprompted review
Quick delivery and great website
Quick delivery and great website. Wish only that more products were in stock as the original Colour we wanted was not.
6 January 2020
Unprompted review
Perfect
Ordered with guest account, 2 pieces from sale, package arrived earlier than predicted. Just perfect.
3 January 2020
Unprompted review
Perfect description of the products
Perfect description of the products, fast delivery and good quality - thank you!
18 December 2019
Unprompted review
ski jacket
My winter jacket was delivered very fast, in just 2 days, and fulfiled my expectations completely.
16 December 2019
Unprompted review
I get My Order quikly and Save
I get My Order quikly and Save . The Ware has high quality,
I,m very satisfite
15 December 2019
Unprompted review
Order one size smaller of your usual size
I ordered size S and it was so baggy. I recommend anyone to order one size smaller!
Returned the item and did not get any refund yet.
10 December 2019
Unprompted review
Reply from O'Neill DE
Hey,
thank you for your feedback! We are sorry to hear that your ordered size was not precisely what you expected. We recommend always checking our size guide on the website. We're glad to hear you could use our free return service for returning this order. Our return process can take up to 14 business days so please be aware of this period. We have seen that your refund has been made in the meantime!
If you have any further questions, please let us know.
Best regards,
Team O'Neill
Kat
All works fine !
9 December 2019
Unprompted review
Quick delivery
Quick delivery
Onlineshop is not so clear, Trousers and Jackets photographed together, but o find the matching is difficult.
The jacket was too thin (too less isolated)
9 December 2019
Unprompted review
Perfect fit
Perfect fit, stays dry and it‘s lightweight. Love the Understatement Look, that is also perfect for urban trips.
6 December 2019
Unprompted review
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