O'Neill FR Reviews 1,885

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Très belle collection de beach wear femme ! Livraison conforme et rapide.. merci !

Rated 1 out of 5 stars

Delivery company never showed up and never contacted me. Since they did not find my apartment, delivery company send back my parcel to O'Neill. 2 days later same company deliver a package to my neighb... See more

Company replied

Rated 5 out of 5 stars

I had to return my T-shirt as it was a bit too large and was happily surprised by the return process ! Very simple and fast, everything is already in the package to return the product. (No sticker to... See more

Company details

  1. Surf shop
  2. Activewear shop
  3. Clothing Shop
  4. Ski shop
  5. Snowboard shop

Written by the company

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, very fast shipping, constant communication by the part of O'Neill. Plus they have a recycled plastic line of swimwear so it's eco-friendly.

24 July 2019
Unprompted review
Rated 2 out of 5 stars

Delivery was difficult

Delivery was difficult. It would've been better if I could select a Delivery Point of my choice while completing the buying proces. Now the only option I had, was a delivery at home.

10 July 2019
Unprompted review
O'Neill FR logo

Reply from O'Neill FR

Dear Karel,

Sorry to hear that you had issues with the delivery of your parcel. Unfortunately, we only offer delivery at home for the moment. We hope to be able to extend our services to delivery at a pick-up point, which indeed would sometimes make delivery of our products easier. We hope you bear with us in the meantime,

With kind regards and we hope you enjoy your purchases,

Team O'Neill

Rated 2 out of 5 stars

order express

order express, so paid 10 euro extra because I went on Holliday. One package didn't arrived on the time mentioned, so already left and paid extra for nothing !!!

9 July 2019
Unprompted review
O'Neill FR logo

Reply from O'Neill FR

Dear Stijn,

Thanks for your rating and your comment. We do not offer express shipping at an extra cost. We delivered your parcel within the normal delivery period (1-2 days for Belgium, your parcel was delivered the next day), we are sorry to hear that at the time of delivery you already went on holidays.

Enjoy your holidays,

With kind regards,

Team O'Neill
Laura

Rated 1 out of 5 stars

I didn’t receive my order

I didn’t receive my order ! Never arrived

6 July 2019
Unprompted review
O'Neill FR logo

Reply from O'Neill FR

Dear Dominique,

Thanks for your message, we are very sorry for the inconvenience caused, and we are glad that we found a solution with regards to your parcel. We hope that you would adjust your rating according to your final experience with our customer service.

Wishing you a nice day,

With kind regards,

Team O'Neill

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