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One Legal | An InfoTrack Company Reviews 

441
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TrustScore 1.5 out of 5

1.3

Legal Services
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Rated 1 out of 5 stars

I submitted court forms online and they were rejected by the court. Tried again and rejected again. Apparently there is very specific formatting and upload requirements that aren’t highlighted d... See more

Rated 1 out of 5 stars

Very, very poor customer service; did not get the subpoena served to the doctor's office on time; did not credit the urgent fee; had excuses; do not hire.

Rated 2 out of 5 stars

After submitting a new bank on the payment methods page, the automatic refresh continued to show the old bank information. I made several attempts and called support. It turns out that after submittin... See more

Rated 1 out of 5 stars

They do not generate a proof of service when e-filing this is a basic thing that multiple other e-filers provide. When I talk to support they blamed it on rules of court but could not point me to an... See more

Company details

  1. Legal Services

Written by the company

One Legal is the most comprehensive online court filing and process serving tool in the U.S. Easily submit and serve court filings, manage case documents in an accessible and easily searchable portfolio, and reduce the risk of error or rejection with our powerful compliance features. Learn more at onelegal.com

Contact info

1.3

Bad

TrustScore 1.5 out of 5

441 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(441)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Always fast & reliable

Always fast & reliable. It would be helpful if when viewing the list of previously completed orders it had a section for the name of the doc that is being filed/srvd....

4 January 2019
Unprompted review
Rated 1 out of 5 stars

UNTRUSTWORTHY!!!!

this company tricks you into believe you are paying 1 price then proceeds to send you a bill for 4times that amount. and when you try to speak to someone regarding this they call you a liar. I know what I agreed to pay for and it was $40.00 and Bam my bill turns out to be $155! they proceed to tell me they don't offer a process service for $40 which is a complete lie. I would have NEVER agreed to pay $155. don't trust this company unless you can afford to be ripped off!

27 December 2018
Unprompted review
One Legal | An InfoTrack Company logo

Reply from One Legal | An InfoTrack Company

Hi Mary,

I'm sorry to hear that you feel that we are untrustworthy. You can view our pricing publicly at this link: https://www.onelegal.com/pricing-deadlines/. The only time our Service of Process is $40 is when it is service on a registered agent (CT or CSC) -- within 24 hours. I hope that this clarifies and if you found $40 listed anywhere else on our site or platform, please do let us know by emailing feedback@onelegal.com.

Kindest regards,

Lisa, One Legal

Rated 5 out of 5 stars

Excellent value

Very efficient, communicative, and professional. I needed to serve process and deliver the results to the court. Considering the value of my time, using One Legal actually saved me money.

22 December 2018
Unprompted review
Rated 5 out of 5 stars

I have had nothing but positive…

I have had nothing but positive experiences with One Legal. Whenever I've had a question re filing I can call the help line and someone is immediately able to assist and walk me through it.

12 November 2018
Unprompted review
Rated 4 out of 5 stars

One Legal staff is well informed and…

One Legal staff is well informed and helpful. They are top notch.

The only reason One Legal doesn't get 5 stars is they do not put the client's name on each and every document. If they do that, they will get 10 stars from me!

Brian Sheppard

22 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!

One Legal is always there to lend a hand and very supportive, especially in the beginning when we first started using it. It's just so easy to do everything from serving documents (with large proofs of service) to filings. And it is the most efficient way to get the job done as One Legal is very reasonable.

25 September 2018
Unprompted review

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