One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Great service

Sam is very knowledgeable, and provided valuable insight and guidance to help me get the correct life cover policy.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Sam Payton review

We had an excellent experience with Sam Payton, who arranged life insurance for both my husband and me. He was extremely professional throughout, explaining everything clearly and patiently, often more than once to ensure we fully understood. He was also very kind, flexible with our schedules, and made the whole process feel straightforward and stress-free. Highly recommended.

31 March 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Articulate and Processional Throughout

Sam was professional throughout the entire process. He took the time to truly understand my needs and presented the available options in a clear and straightforward way, which gave me complete confidence that I was making the right choice.

The timing proved invaluable — just three weeks after my policy was set up, I suffered a stroke. When it came to making a claim, I was incredibly grateful for the speed and efficiency with which Sam handled everything.

I genuinely can’t imagine what the situation would have been otherwise. I’m deeply thankful to Sam for his guidance, support, and professionalism.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great easy experience

Sam was great. Made everything easy to understand and led us through the whole process in a quick effective manner while getting us the best deal. Highly recommend one life and Sam!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

SAM has been the perfect guide…

SAM has been the perfect guide throughout our journey of choosing the best life insurance and income protection policies for me and my partner.

We encountered a few issues along the way and had to cancel one of the policies, but Sam handled everything seamlessly. He mad the transition completely frictionless, ensured we secured the best possible offer, and helped us make the right decision with confidence. I genuinely would not choose anyone else. I don't think we could have had a better experience with any other adviser.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Sam Payton was absolutely brilliant…

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a lot of others do!!! He also sent all forms through straight away ! Highly recommend if you are looking for someone to trust ! Thank you , this was for Life insurance by the way.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Sam was very clear

Sam was very clear, concise as well as thorough as it was all new to me. Well explained and very helpful. It was a easy experience

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Sam at One Life Insurance was…

Sam at One Life Insurance was absolutely brilliant from start to finish. He explained everything clearly, answered all my questions, and made the whole process of getting life insurance simple and stress-free. I never felt rushed or pressured, and he took the time to find a policy that suited my needs and budget. Communication was excellent throughout, and I felt confident I was in good hands. Highly recommend Sam and One Life Insurance to anyone looking for reliable, friendly service.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Sam was professional, helpful, and made the whole process simple and stress-free. I appreciate the clear advice and quick support. Highly recommend!

11 December 2025
Unprompted review

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