OneMain Financial Reviews 78,455

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making the service experience smooth and stress-free. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, patient, and go above and beyond to assist with financial needs and explain processes clearly. The overall user experience is frequently described as quick, easy, and efficient, with many appreciating the prompt availability of funds and tailored financial solutions. However, some people were dissatisfied with aspects of the payment process, mentioning issues with automatic payment systems and unexpected credit inquiries. A few other people also felt that the loan approval process was inconsistent or that they were pressured to borrow more than desired.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, kindness, and helpfulness. Many... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the hospitality and simplicity of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Users describe positive interactions with the overall user experience. Many customers found the process to be... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers report fast funding and smooth transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend OneMain Financial. They helped pay off my car loan and two credit cards, and also provided me with additional cash assistance. The process was very helpful and stress-free.🙌🏻 Joh... See more

Company replied

Rated 5 out of 5 stars

I have been a One Main client for a few years now,both secured and unsecured loans.my past 2 dealing were with Anthony ,in the Fort Gratiot,mi office,he was both professional,friendly,and well versed... See more

Company replied

Rated 5 out of 5 stars

My Loan Agent was extremely helpful in re-financing my present loan, she explained everything I needed to know and carefully covered each step of my signing the new contract. Funds were deposited i... See more

Company replied

Rated 5 out of 5 stars

Arlene was absolutely the best. She completely helped me more than I could have ever imagined or expected. She walked me through the whole process and when I made mistakes or needed to correct certain... See more

Company replied


Company details

  1. Non-bank financial service
  2. Car finance and loan company
  3. Financial Institution
  4. Loan agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional staff made me feel welcome…

Professional staff made me feel welcome and very comfortable scheduled appointment ready and waiting to help me

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Sam. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

The whole experience was pleasant

The whole experience was pleasant. Everything went smoothly and Josh was very friendly and helpful.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 5 out of 5 stars

John

John,

Hands down to your service, knowledge, expertise, and profession!!
I appreciate the service and consideration of time. We can honestly say it's a place where I can refer friends and family.

Thank you John from the bottom of my heart

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Irene! We appreciate your awesome review about your experience with John! We strive to provide excellent service to all customers. Thank you! –Scott | OneMain Social

Rated 5 out of 5 stars

The process was quick

The process was quick, easy and effortless. My loan consultant was amazing. Her name was Nicole and she got it done in less than 24 hours. I had my money.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Lashonda. We love to read great things about our customers’ interactions with Nicole. Thank you for sharing your experience with us! –Scott | OneMain Social

Rated 1 out of 5 stars

After 3 weeks of run-arounds .... still no resolution

After 3 weeks of being unable to login and getting an XML error after submitting my password, 3 calls to different support numbers handed to me, I still get a run around and no fix. A number posted by One Main to contact for help was a loan department who gave me another number I couldn't connect to. Customer service on the card gets me back into this same loop. I was told 3 weeks ago they're aware of issues with customer logging in. If I hadn't set up auto pay I'd be in arrears. I can't even get mailed statements to confirm charges or make a payment if I wanted too. POOR service. I hope Scott from One Main Social who replied to my previous post sees this!

1 May 2026
Unprompted review
OneMain Financial logo

Reply from OneMain Financial

Our customer service team is available Monday-Friday, 8am-8pm ET at 800-525-0451. We'll be ready to assist you.

Rated 5 out of 5 stars

Satisfied

I made the experience somewhat complicated only because I kept forgetting to bring a piece of paperwork but after that very simple.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

That's what we love to hear, Monica! Thank you for sharing your experience with us. Our team members work very hard to make sure they understand and meet our customer's needs! –Scott | OneMain Social

Rated 5 out of 5 stars

I had excellent customer service and…

I had excellent customer service and everyone is so helpful and very polite. I definitely would refer anyone needing a loan to come see you. Thank you for the personal attention and information you give to your customers.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources –Scott | OneMain Social

Rated 5 out of 5 stars

The staff in the Watertown office are…

The staff in the Watertown office are fantastic!!! They were prompt on answering my request, kept me in the loop as to what was needed, walked me through various parts of the loan and were honest, kind and sincere in helping.

19 May 2026
OneMain Financial logo

Reply from OneMain Financial

Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

Rated 5 out of 5 stars

Debt Consolidation

I appreciate working with the loan represenative. She was friendly and helpful. She explained everything and good customer service and atmosphere.

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for sharing your experience, Michelle. We're excited you are now on a path to a brighter financial future! We're also pleased to hear xx provided so much help. –Scott | OneMain Social

Rated 5 out of 5 stars

I found the people are very kind and…

I found the people are very kind and patient and helpful. The customer service agent was very knowledgeable and helpful to me and I’m thankful

26 May 2026
OneMain Financial logo

Reply from OneMain Financial

Hi Veronica. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement –Scott | OneMain Social

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look