Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more
Company replied
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Review summary
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Reviews shaping this summary
enjoying one pass, but would like to have a card that combines OnePass and Fly buys as we have to scan both cards instead of just 1
Company replied
I’m actually a little disappointed the flybys account wasn’t attached for a few months without realising when I first purchased. I set it up straight away but didn’t realise it had unattached. Continu... See more
Company replied
I find OnePass has been beneficial in more ways than one! The free shipping on most items is ideal for when I do a small order, the extra FlyBuys points come in handy to redeem as money to spend in Co... See more
Company replied
Company details
- Online marketplace
- Clothing Shop
- Health and beauty shop
- Homewares Shop
- Office equipment supplier
- Ladies' clothes shop
Written by the company
OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.
Contact info
Melbourne, Australia
- onepass.com.au
3.9
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from OnePass
Thanks so much for the 4/5 review! 💜 We're glad to hear you're enjoying those bonus Flybuys points 🙌
Worth every cent
Have never bought a "subscription" before this. I had few found One Pass has been a shopping aid. I spend more because postage is free so shops benefit. I save because I don't have to drive anywhere to shop.
21 May 2025
Reply from OnePass
Wow—thank you so much for the 5/5 review! 💜 We're thrilled to hear OnePass has made your shopping experience easier and more convenient 🙌
It’s great to know you're finding value in the free delivery benefit—and you're spot on, it's a win-win for everyone! Thanks again for being part of the OnePass community 💫
Unworkable website when asking why…
Unworkable website when asking why cards not registered with OnePass-
Unable to quickly clarify why my Officeworks membership is not linked to my Flybuys …No way of knowing if I’m getting 3, 5 or 10 times points due to linking up my cards …..Not practical !!!
28 May 2025
Reply from OnePass
Hi there, thanks for your feedback and we're really sorry to hear about your experience. We understand how frustrating it can be when things aren’t working as expected, especially when it comes to tracking your Flybuys points.
You can check if your Officeworks account is linked with Flybuys here: https://www.officeworks.com.au/app/flybuys/ and any bonus Flybuys points will show up in your Flybuys account.
If you still need assistance, please email our OnePass Customer Support team at support@onepass.com.au with your details so we can help you directly.
Thanks again for taking the time to share your experience.
I find the app glitches a lot
18 May 2025
Reply from OnePass
Hey there Cathy 👋 Thanks for your feedback and sorry to hear you've been running into glitches with the app! That’s definitely not the experience we want for our members 💜
We’d love to learn more so we can help and pass it on to the right team—if you could email us at support@onepass.com.au with a few details (like your device type and what’s happening), we’ll get right on it.
Thanks again for letting us know! 🙌
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