You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Quick response from the ONE PAY TEAM.
They responded quickly and when I hanged up to confirm my customer number they called, so they ensure their customers are satisfied.
19 September 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Very effective and efficient to customer
Very effective and efficient to customer
21 August 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Verry good no 1
5 September 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Customer service was very helpful even…
Customer service was very helpful even though i contacted from Indonesia but everything was very easy
19 August 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience, and your recognition is truly appreciated. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
The guy was very nice and help me whit…
The guy was very nice and help me whit everything .big Thank for him !!!!
5 August 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Great service
Great service, phone calls are answered promptly and advisors a very helpful and polite. Nothing to much trouble for them every time I have spoke to someone.
4 August 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Nice conversation and well organised
Nice conversation and well organised
26 July 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your kind feedback. We're pleased to hear that you found our service to be well organised and professional. Please don’t hesitate to reach out—we're always here to assist you.
Too expensive
The company is far far too expensive seriously expensive when you're receiving benefits this service is simply not affordable
17 July 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review.
We’re sorry to hear that you found our services too expensive, particularly while receiving benefits.
Please be assured that all fees are fully aligned with the account's Terms and Conditions, and are clearly outlined in our fee structure, which is available on our website.
We truly appreciate your feedback, and we regret to see that you’ve chosen to close your account. Should you require any further assistance in the future, please don’t hesitate to get in touch.
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Perfect 👌👌👌👌👌👌
18 July 2025
Unprompted review
Reply from OnePay U.K.
Thank you for your generous review. We’re so happy to hear that we’ve met your expectations and provided you with a positive experience. Your feedback motivates us to continue offering high-quality service. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your ongoing support is greatly appreciated.
It was graet expierience that made me…
It was graet expierience that made me to write this mark, the operator who served to me was a wonderful, courtious and helpful
17 July 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience, and your recognition is truly appreciated. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
Reply from OnePay U.K.
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience, and your recognition is truly appreciated. If there’s anything further, we can assist you with, please don’t hesitate to get in touch.
A good customer service experience
Everything from customer help was great but perhaps English could be a bit sooner than number 4 on the phone menu.
14 July 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
To be honest it was a wonderfull…
To be honest it was a wonderfull experience for me and my problem solved and I know whenever I need help my one pay team will always be there for me
15 July 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Your customer service is great
Your customer service is perfect. You always make sure your customers get assistant to the last bit.
25 June 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Always helpful
Always helpful, very understanding and easy to talk to.
I am very satisfied. Keep up the good work!
21 June 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
The best financial company.
21 June 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
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