You've very good customer service assistants ,they're friendly so far I've spoken to both male and female ,I love how they handle clients ,your quick response towards an inquiry is just one another le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not sure how to activate my card and because of deafness did not feel confident using the telephone I was messaged with instructions on what to do. I have now activated my card. I was also gi... See more
Company replied
My experience has always been rewarded with prompt and correct answers. I found a team at onepay that finds a solution and answer to any question. Thank you, you are the best! Continued success!
Company replied
I had a very positive experience with this company. Everything was smooth, fast, and well-organized from start to finish. The service was reliable and easy to use, and I really appreciated the clear... See more
Company replied
Company details
About OnePay U.K.
Written by the company
Contact info
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, United Kingdom
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4.8
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OnePay U.K.
Thank you for sharing a 5-star review after your conversation with Diana. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Problem with registration
Hello, you helped me resolve the issue. I am very grateful to the manager.
9 May 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
All the time when i need help i take…
All the time when i need help i take respons and help me with what i need and very fast
9 May 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
got a great quick answer to my questions
got a great quick answer to my questions
28 April 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
The best operator!!!!!
7 April 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Robert. We’ve forwarded your thoughtful feedback to him, and he sincerely appreciates it.
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Great job to and 5 stars to all…
Great job to and 5 stars to all Romanian 🇷🇴 operators very good bank with them for us Romanians they have patience and good customer support service
27 March 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
The op👍👍👍erator who helped me was very…
The operator who helped me was very competent, a good communicator, she solved what I needed as soon as possible. Very kind and respectful. Congratulations
24 March 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Aura. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
The customer care service is great and…
The customer care service is great and excellent 👍
18 March 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
I feel comfortable and convenient with…
I feel comfortable and convenient with one pay It is convenient and comfortable for me with you, there is a Russian translator and you answer calls quickly.
18 March 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Customer care people are really helpful…
Customer care people are really helpful
Thank you so much
17 March 2025
Unprompted review
Reply from OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Polite response was given about my…
Polite response was given about my requirements, clear and to the point.
Very much appreciated, thanks 😊
14 March 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Reply from OnePay U.K.
Thank you for sharing a 5-star review after your conversation with Anna. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Amazing very helpful truly impressed
Amazing very helpful truly impressed
12 March 2025
Unprompted review
Reply from OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Professional operator Anna
17 February 2025
Unprompted review
Reply from OnePay U.K.
Thank you for sharing such a fantastic 5-star review after your conversation with Anna. We’ve forwarded your thoughtful feedback to her, and she sincerely appreciates it.
Great no probs at all
17 February 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
StatementWerry well managing everything i am…
Werry well managing everything i am very happy because they help very fast thk
7 February 2025
Unprompted review
Reply from OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
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