Unreliable platform and unfair trading conditions I have been trading with OneRoyal and my experience has been disappointing. The platform often freezes during critical market moments, causing ser... See more
Company replied
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It's a long story my mentor from Sarmaaya.pk recommended for business trading and I likes their support as well. It's a reliable and disciplined company keeping support to customers and pay out regul... See more
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I have been using OneRoyal broker for over a year**, and my overall experience has been excellent. Their platform is smooth, fast, and very reliable for both executions and withdrawals. I never face... See more
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Would have given 5 star but support gave no replies to all my messages. However, I got the no-deposit bonus ($50) traded 4.1lots thereabout and my withdrawal was processed within 24hours (a little ab... See more
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Company details
About OneRoyal
Written by the company
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OneRoyal is an award-winning, multi-licensed broker offering online CFD trading across a diverse range of markets, including Forex, crypto, oil, metals, shares, and indices. |
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Fully licensed and regulated by top-tier authorities such as the Australian Securities and Investments Commission (ASIC), the Vanuatu Financial Services Commission (VFSC), and the Financial Services Authority (FSA) of Saint Vincent and the Grenadines, OneRoyal adheres to rigorous international standards, ensuring secure and reliable trading for all clients. Founded in 2006, OneRoyal has earned a reputation as one of the most trusted brokers worldwide, supporting thousands of traders daily. With a dedicated team of over 120 professionals, the company is committed to providing optimal trading conditions and exceptional customer support. OneRoyal has also established strong partnerships with introducing brokers, money managers, and affiliates, offering competitive commissions, tailored packages, flexible trading terms, and top-tier trade execution. Why Choose OneRoyal?
Open your account with OneRoyal today and start trading with a trusted global leader. |
| Open Account |
Contact info
Suite 1502, Level 15, 60 Margaret St, Sydney NSW 2000, Australia, 2000, Sydney, Australia
- +61282845100
- support@oneroyal.com
- oneroyal.com
Breach of guidelines
Oneroyal is truly one of the brokers…
Oneroyal is truly one of the brokers that does its job best, backed by years of reliability
3 November 2025
Unprompted review
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
Unreliable platform and unfair trading…
Unreliable platform and unfair trading conditions
I have been trading with OneRoyal for 6 months, and my experience has been disappointing.
The platform often freezes during critical market moments, causing serious trading problems. There are clear issues with order execution, especially pending orders, which are not accurate and sometimes open or close unexpectedly.
Trading Gold (XAUUSD) is extremely expensive — around $50 per 0.01 lot, while many newer brokers offer about $10 per 0.01 lot.
Due to platform instability, poor execution, and very high costs, I do not recommend this broker
2 February 2026
Unprompted review
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
After the chart issue about two months…
After the chart issue about two months ago, OneRoyal became a different platform; I no longer like using it; they've become unreliable.
26 June 2025
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
The leverage of 1.1000 was changed…manipulation
The leverage of 1.1000 was changed without any explanation. Even when I contacted customer service, they told me it was an internal procedure regarding metal leverage. This has negatively impacted my account because I couldn't open multiple trades as usual, and my account was on the verge of losses. When I contacted customer service again, they said they sent an email to clients before the market closed on Friday, but I didn't receive anything. If you truly care about your clients, as you claim, and this is supposedly a measure to protect them from financial fluctuations, then you shouldn't offer high leverage in the first place. Or perhaps you don't want clients to capitalize on these fluctuations to generate profits. Clients are free to use whatever leverage they want, and if you can't cover profits, you should just close down. I'm attaching the email now because I asked customer service to resend it since I didn't receive anything. Thank you.
We would like to remind you of upcoming changes to the margin requirements and dynamic leverage for certain instruments, effective Friday, 23rd January, at market close.
Metals
XAUUSD
XAUEUR
XPTUSD
XPDUSD
Margin Requirement: Increasing from 0.2% to 1%
Dynamic Leverage Structure:
0 to 5 lots: 1%
5 to 20 lots: 2%
20 to 100 lots: 5%
100 to 500 lots: 10%
Cash Indices
Margin Requirement: Increasing from 0.5% to 1%
Dynamic Leverage Structure:
0 to 100 lots: 1%
100 to 500 lots: 2%
500 to 2,000 lots: 5%
2,000 to 3,000 lots: 10%
Futures Indices
Margin Requirement: Increasing from 0.5% to 1%
Dynamic Leverage Structure:
0 to 5 lots: 1%
5 to 20 lots: 2%
20 to 100 lots: 5%
100 lots to volume limit: 10%
To avoid any potential margin-related risks, we strongly recommend that you ensure your trading accounts are sufficiently funded prior to market close on Friday, 23rd January.
26 January 2026
Unprompted review
Reply from OneRoyal
Thank you for your message.
Please be advised that margin requirements and leverage levels may be adjusted from time to time as part of our standard risk-management practices and in accordance with our Terms and Conditions. Such adjustments are implemented to reflect market conditions and overall risk considerations.
Notifications regarding relevant changes are communicated through our established channels in line with our internal procedures and regulatory requirements. We acknowledge that, on occasion, such communications may not be noticed or received as intended.
We regret any inconvenience this matter may have caused and appreciate your understanding.
Kind regards,
OneRoyal Team
Slow execution
Slow execution, high spread, and slow withdrawals; I don't consider it the best.
17 December 2025
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
sempoy widraw laju sepantas kilat
13 January 2026
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
I’ve dealt with support twice and both
I’ve dealt with support twice and both times they were polite and straight to the point. No copy-paste answers.
1 January 2026
Unprompted review
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
Reply from OneRoyal
Thank you for your feedback. We understand your frustration. However, due to legal and regulatory requirements, OneRoyal can only open accounts for individuals who are 18 years old or above. This is not a company policy but a legal obligation we must follow. We’re sorry for any inconvenience this may have caused, and we appreciate your understanding. If you have any other questions, our support team will be happy to assist.
Poor service
22 December 2025
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
The spread is very high
The spread is very high, and the Bitcoin price difference is different from other platforms. There is clear manipulation, and if this continues, I will be forced to trade on another platform.
8 January 2026
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
the best one ever
11 January 2026
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
delayed support turned in to exceptional
issue has been resloved with exceptional customer support from Mr. mansour... Thank You
6 November 2025
Unprompted review
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
Awful app experience
5 January 2026
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
The account is not working.
6 January 2026
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
عندما آخذ صفقة شراء او بيع تتنفذ بعيدا…
When I place a buy or sell order, it's executed regardless of the spread. The spread is fine, but when I place a buy order, it's activated above the spread.
1 January 2026
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
> Your service is extremely poor
> Your service is extremely poor. I deposited money into my account, but you did not allow me to trade. Your request for proof of residence with a very recent date is completely unreasonable and illogical.
19 December 2025
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
No call for hurself
31 December 2025
Reply from OneRoyal
We're sorry to hear about your experience with OneRoyal. Your feedback is important to us, and we’d like the opportunity to look into this further and assist you directly.
Please reach out to our customer support team at https://www.oneroyal.com/en/contact-us providing as much detail as possible regarding your issue. As we are currently receiving a high volume of requests, there may be a slight delay in our response but rest assured, we are working hard to get back to everyone as quickly as we can.
We appreciate your patience and understanding.
The OneRoyal Team
Your platform is user-friendly and so…
Your platform is user-friendly and so easy to deal with
31 December 2025
Reply from OneRoyal
Thank you for sharing your positive feedback about OneRoyal. We’re delighted to hear that our services have met your expectations and appreciate your recommendation. Your support is greatly valued, and we remain committed to providing you with the highest level of service. Please don’t hesitate to contact us if you have any further questions or comments.
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