OneSelect Reviews 

More than doubled my standing order and ran up a huge credit. Failed to offer a refund. I will be going to the small claims court without hesitation if I don’t get positive action when the account is closed (being processed now). Failed to honour their promise made on telephone about charging following my payments of a ‘hot’ bill. Avoid this company.

seemed ok at first but then there were problems with a reading taken by their meter reader. That was resolved.
I received my annual statement showing an estimated increase in costs for the next 12 months of about 23%. Two days later I receive an e mail saying my direct debit was going up by 50% 'to avoid me going into debt'.
Pardon???
I tried to ring them,3 times, usual message re high volume of calls and waiting time of over half an hour.
I've gone to another provider, hasn't stopped them taking the first high rate payment 3 days before I left mind, bet it takes weeks to get it back.

Finally got through..after 30 minutes hold and 3 other aborted calls and 2 e mail messages on their website. The young lady was helpful and did what I asked. I have run up a huge credit on my account. She did not offer me any refund of the money that I have already paid...If they do not up their game at customer service I will not be renewing my contract.

Contacted twice to complete an out of norm sign up (>8000kWh)
Was in phone queue around 10mins. each time. at 10am and 4:30pm
First spoke to a wonderfully easy to understand girl called Amaneet who was extremely helpful and very clear in her advice.
Her colleague, who I spoke to later in the day, was equally good and clear.

I have been with this supplier before whilst living at a different address and cannot fault the service. I signed my mother up to OneSelect too in order to reduce her costs.

My only word of caution is that they tried to increase the direct debit before the winter season even though the account was around 2 months in credit (due to not having recorded a quarterly reading they say)

Overall though whilst not the absolute cheapest per kWh, but close to it for me, the service I have had is good and the decision to have an English call center staffed by British born folks is a winner

Here we are again. At least the last post got a response (after 3 months of trying). No bill received for last 1/4 so logged on to download one. Web site section for bills "undergoing maintenance". Emailed to ask for a Bill. No answer was the stern reply. Logged on just, bills now back, but nothing there for the quarter ending on 4th. I am genuinely concerned that the company is having difficulties... they take their D/Ds before we get the fuel. Are they going to go bust as a few other new, smaller suppliers have?

As a Long term follower of Martins Money Tips, First for Car Insurance saving myself £1000's over the years. OneSelect is my Third change since Joining MSE's Energy Club. The price was right so I signed up and immediately had an email response problem. As did my previous company who could not get closing account numbers to refund my credit. Then I became aware that I was being overcharged and had a hefty sum in credit. phoned them for reduction in my DD and refund, nothing happened.
Later when it was time to provide meter readings I did a word search on their name and discovered there finances were under scrutinity.
My word search had found "Fears grow over energy firm One Select’s finances"
Fearing loss of my credit, I cancelled my Direct Debit and asked for a refund of the credit balance. The highly commended Kornelia, agreed to my request and promised to send an email. I received two emails advising of new DD's which I have ignored and wiil start checking my bank statement over the coming days. The price is still right but their service is worse than bad, Watch this space for my update - Be Warned, Be Careful,

Kornela at OneSelect was very helpful.

First time I've had to call customer services and no real problem getting through (approx 5 mins on hold). Had a query with a direct debit payment that Kornela sorted quickly and efficiently. Nice to contact a company where the first person you speak with sorts things out for you rather than passing you around, like some other companies do!

Due to a previously agreed increase in our monthly direct debit not starting when it should have done our account had built up a bit of a deficit.
I was prepared for a bit of hassle, but in the event, although there was a long wait in the call queue, once I got through to Ellen she was able to sort everything out in a most agreable way.
We worked out the most advantageous tariffs to go on before then agreeing a new monthly direct debit with us. We paid a one off sum by card over the phone and we are all set for the winter. Well done!

Took a long time to answer the phone but it was worth the wait, spoke with Kornela who was so helpful and dealt with everything in one call.

Despite being in credit, received emailed advise from OneSelect that our Direct Debit was to increase by 35%....was not happy, so emailed Customer Care Team (which promises to respond within 48 hours) and set out in detail our concerns. After two weeks without any response (that's BAD Service) reluctantly decided to ring. Waited the usual 20 minutes listening to music / recorded messages and then Freddie answered. He was polite, listened to and accepted the reasons behind the concerns expressed in our earlier email which resulted in our original Direct Debit amount being re-instated (that's GOOD Service). Just a pity the Customer Care Team didn't do this in the first place........would have got OneSelect 5 Stars!!!

Good Customer service. Understood what I wanted quickly and was very logical and informative during process. Thank you

Good company, and helpful, especially Kornela. Thanks for today.

As with, all these types of businesses', it takes a while to speak to someone, but when you do, they are professional, polite and their prices are very good. My second year with them tells you that

the person I spoke to was excellent and very helpful

Seems like value for money and switching was soooo easy with no problems. Good communication throughout this process.

After a frustrating and protracted email exchange (nearly a month), that got me nowhere, I finally managed to speak to somebody called Kornela. She sorted the whole issue in 10 minutes. I rate her 5 stars and suggest One Select use the telephone to communicate. Their web system sucks.
their deals are great- very competitive

I transferred to One Select from First Utility more than a year ago, as their fixed rate 12-month deal was one of the best in the market at the time, The transfer was seamless and there were no issues with final billing and handover.
I have not had any cause to complain about the level of service I have received and their online service is now much better then it was when I first joined.
Whenever I have phoned, their customer service team are very prompt to answer the phone and always helpful with any queries.
I have just signed up for a new 12 month fixed rate arrangement (which I can leave at any time, with no penalty) and I am entirely happy with the way this latest negotiation was handled.
Thank you to Kornela in the customer service team for her knowledge and patience and the way she handled my call.

Great service once I got through but it took 17 mins before I got through to an advisor.

I have just spoken to a lovely gentleman named Freddie at OneSelect, who was rather helpful in dealing with my query over my Gas and Electric statement and has adjusted my account accordingly as per my request. I can recommend OneSelect to offer a fair deal with Gas and Electric and I have had no problems with them to date. Well done OneSelect

Good price for the year but I had to keep them informed throughout to avoid problems. Usually this involved multiple emails and telephone calls. I have now moved to another company and have provided them with full details of readings, dates etc. They owe me about twenty pounds. I don't expect to see this refund anytime soon. They hide behind a pay phone line, so that they can continue to make money from you as you complain.