I was happy with the service, right up until the time they discontinued it and didn't bother to let me know. I bought the DataMax sim card and have been using it in Panama for 6 months. Paying a... See more
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Grabbed an eSim for a week since I exceeded my data limit on my current subscription on Hey Telecom. Competitive price, easy installation but wow such a poor cell reception. No matter where I go,... See more
Working but really poor service, 2 advice if you buy on this website, don't leave payment page or go back on it with your history if you not receive emails, And if internet is not working che... See more
Wonderful service with minor hiccups It was a great experience from start to finish. However, there was no way for me to purchase (or at least from what I could see on the website) a smaller amount o... See more
Company replied
Company details
Written by the company
Best prepaid eSIM data plans for travelers, digital nomads and remote workers
Contact info
530-B Harkle Road, Suite 100, 87505, Santa Fe, United States
- hello@onesim.co
- onesim.co
2.5
Poor
80 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Onesim
Dear Edmund,
We have completed a full refund on your 5GB bundle order.
If you had problems with the 1GB bundle, let us know.
Regards,
Onesim Team
great product
18 November 2022
Reply from Onesim
Dear Marek,
Thank you for highly evaluating our product. I hope you will use it again.
Regards,
Onesim Team
It didn’t work
It didn’t work. Tried many things, followed all instructions and got help from a phone shop. It didn’t work. Bad experience.
26 December 2022
Reply from Onesim
Dear Natalie,
Let me deal with your situation. We see that you activated eSIM and connected to the Internet on December 28th at 18:49 (GMT). You may not have mobile data roaming activated, or you are out of Movistar's coverage area. We will send detailed instructions to your email. In any case, please accept our apologies.
Regards,
Onesim Team
Reply from Onesim
Dear Sael,
We are very sorry that you had a negative experience with Onesim. We will check your case with the operator.
We have made a full refund. Additionally, we will send you a promo code for a 10% discount on your next purchase.
If you have any questions or issues in the future, feel free to contact hello@onesim.co
Regards,
Onesim Team
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