Onestop Reviews 

271
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. People frequently complained about rude and unhelpful employees, noting that service across various locations feels completely unprofessional and inconsistent. Customers also experienced significant issues with parcel drop-offs, unexpected service delays, and incorrect item substitutions during their visits. Some reviewers were happy with the friendly and attentive service provided by certain team members at specific branches. A few visitors mentioned that individual staff members went above and beyond to assist them, creating a warm and welcoming atmosphere. Other customers mentioned that certain staff members were always polite and pleasant during their shopping trips.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with a strong divide in consumer experiences. Some shoppers... See more

Service

Consumers find service to be disappointing and unreliable, frequently highlighting unhelpful staff and a... See more

Customer service

Users describe negative interactions with customer service, noting that staff often appear unprofessional and... See more

Location

People report ambiguous experiences with location across various different stores and neighborhoods. While... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting several frustrations with drop-off and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Walked a mile to drop off an Evri parcel only to be told no parcels accepted until after 2.30 pm!!!! It was 12 noon. Shop totally empty!!!! Another very angry mile walk home. Pathetic that these shops... See more

Rated 1 out of 5 stars

Onestop at Weston Coyney stoke on Trent is a joke. I wouldn’t recommend parking outside is dangerous with limited room to drive. It’s expensive to shop cheaper elsewhere very overpriced and not very... See more

Rated 1 out of 5 stars

It's bad enough when someone talks with a mouth full when they're eating and you know them, but this is the first time I've been served in a shop by someone calling me 'bruva' with a biscuit literall... See more

Rated 1 out of 5 stars

Today at about 10.30am ‘ish, I visited the store at Marsh view Court, Vange. On entering the store a large goods cage was blocking the aisle and a member of staff was in that aisle stocking shelves.... See more


1.7

Bad

TrustScore 1.5 out of 5

271 reviews

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1.7

All reviews

(271)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One stop ash street has massively gone…

One stop ash street has massively gone down hill since new owners have taken over. Out of date food is never checked I stupidly didn’t notice I brought meat 3 days out of date. This went straight in the bin what a con and waste of my money. I now avoid this shop and will drive out of my way not to go there. Staff are also so rude watching their phones they squeeze your food as they scan. Avoid the disappointment go elsewhere.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Greedy prices

Greedy, rip-off prices for everyday items.
Many staff lack basic communication skills, have an air of self importance and are regularly condescending towards customers.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

I can see why this man has more bad…

I can see why this man has more bad reviews than good I booked in a job with him today , told him my brother has the money there for him when he turns up then I text him to ask how his getting on then to get told he is not coming . The man’s a messa

26 July 2025
Unprompted review
Rated 3 out of 5 stars

The products are fantastic - unfortunately the immoral music on the radio is so degraded that is an embarrassment to shop there - please consider changing the music station....

The products are fantastic and excellent value for money - the only thing that lets the One Stop Shop down is two rude members of staff - both Asian.

The other thing is the music station playing in the background - the music is SO IMMORAL - it is disgusting that retailers are allowed to play such 'filthy' - it is shocking - whatever radio station they are linked - they need to change the radio station - classical music and or chillout or jazz music - without offending lyrics is needed - you have elderly ones that shop there and small kids - why is that music station allowed to be played without impunity.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Store 456 Damson Lane Solihull

Store 456 Damson Lane Solihull, what an absolute pleasure. After a hard day's graft I decided to enter the One Stop shop for some beverages. When placing my items on the till a young lady asked if I'd like a carrier bag. Thank you how much? 30 pence, on this note I decided to ask if she had anything for free. On this she pulled out a large brown paper bag and started to load my beverages. I asked if she would be able to double bag it for me. The reply was, the same size bag won't fit into another, I showed the young lady it could be done. On this note I paid for my items as the shop alarm was blaring out and left the shop with my doubled bagged bag for free. Let it be known that all beverages made it home safe.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Horsham's Stores Blight on Service

Horsham's shop by the main train station has one absolutely appalling female member of staff, name begins with K but I won't name fully...

Consistently abhorrent service from this charmer, letting down the whole store of otherwise really pleasant staff.

I can't believe she's still working there and I hope management eventually take action.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

unhelpful / rude service…

Incredibly unhelpful / rude service from the guy at Onestop Buckden today at 16:40 on the 19th of June. The Royal Mail collection guy was a witness to this. He was there with me and saw what happened.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I have been using this shop for years…

I have been using this shop for years now in Barlaston.
Very helpful and friendly staff that are always happy help if need them. Great selection of goods on offer at a fair price. Couldn’t praise it more. Keep doing what you are doing!😊

9 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would! I put a complaint into the he’s office about a member of staff and today I was told I’m banned from the shop for harassment when all I did was complain! That’s allowed! I will be taking this further.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

I have no words

Went into One Stop in Hook. Never have I been ever been treated so badly. Woman was rude - was stacking shelves when I asked if anyone was serving - she snapped I will come in a minute! She begrudgingly processed my parcel. No hello, please or thank you - Just plain rude. This should be called No Stop not One Stop !! A lesson in basic manners required and needs booking on to a Customer Service Training Course

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Went to post a Yodel parcel in One Stop…

Went to post a Yodel parcel in One Stop Hereford, not the first time I’ve done this. Every time I asked to send off or collect a parcel, I’m met with a groan, as if it’s an inconvenience to the staff.

This time was no different, a member of staff asked me to wait at the other till even though no one was waiting to be served at hers. I waited for another member of staff to come & do it, he stood over me & didn’t bother going around to the other side of the counter. They continued to talk whilst I was just stood there waiting for confirmation. The guy just carried on talking & I walked off saying thanks. I don’t understand why they work in a shop if they don’t like customers, literally so rude every time I go in! I never leave bad reviews, I’ve just had enough of the staff there after months of this.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Only fair to share my google review on here for one stop billesley lane Moseley, Birmingham.

Extremely rude and lazy staff whenever I need help with the Evri printer getting jammed they huff and puff and roll their eyes like I’m asking for the world. For a few months the Evri machine has an “out of order” sign on it I believe they put it there deliberately so that they don’t have to deal with the returns as part of their commitment to lazy and poor customer service. Not a single pleasant or helpful person working at this shop and I’ve been coming here for 7 years I get better customer service from the bins outside.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

One Stop in Macclesfield is a joke the…

One Stop in Macclesfield is a joke the cash machine is not working, only taking cash only payments on the till and paypoint not working or it's never open for a full day the place needs to be closed down as it needs to be taken over where things will work

4 April 2025
Unprompted review

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