Tried to cancel my order immediately after purchasing. No response for nearly 2 weeks, even after phoning. And then they finally dispatched the order 2 weeks late. Order No. OSCS-24-32215
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I ordered fresh chillies (scotch bonnet and fire flame) that were mouldy and unsuable within a week. I stored them in a cool (about 8degC) dry integral garage. I gave feedback requesting some compe... See more
Placed an order on the 12th November, no goods received by early December, so made 3 email requests for an update. Promised goods would be dispatched, still nothing so requested a refund, email went... See more
Love the products but can't rely on delivery. Weeks go by with no email update and no delivery. Had to chase last time and was given delivery promises that weren't kept. Been waiting a fortnight th... See more
2.2
Poor
25 reviews
No recent history of asking for reviews
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Never sent my order
I ordered from them on 9/8/24, they apparently shipped my order on 16/8/24 but the same day I got an email from DPD saying that my order had been cancelled. When I messaged their customer support they just advertised their shop and ignored my request which I made a week ago. None of their staff answer their customer support phone. Terrible company, fails at everything an eCommerce site needs to do.
9 August 2024
Unprompted review
My order is Order OSCS-24-20067.
My order is Order OSCS-24-20067.
I didn't get my parcel as the shipping told me "Sorry, your parcel can no longer be delivered, please contact Chilli mash Company Ltd for further details". I have try to email them but didn't get any reply. I would like to request a refound. Please
Update: I got replied email the company refund my order. On email said I will get money back in 2-3 days. Thank you.
31 May 2024
Unprompted review
Products not as advertised
Ordered their Fresh Red Fireflame chillies.
Their website states they are 30,000 - 50,000 on the scoville rating.
They arrived last week and I tried them this evening and they are nowhere near as hot as even a jalapeño which is only meant to be 4,000 to 8,500 on the scoville rating.
Emailed to request a return and was told they don't accept returns - no apology - no offer of a refund - I won't be using them again.
27 May 2024
Unprompted review
Hot hot hot!!
I love this shop! Easy to see what's on offer on the website, easy to order, quick to arrive and everything I've had so far is amazing! The packaging is really good too. Ordered something the other day, received a dispatch email a few hours later and though "oh yeah? but surely enough it arrived next day! I wish I'd known about this place earlier.
1 February 2024
Unprompted review
10 days since ordering and not even shipped
ORDER NO. OSCS-22-13593
Ten days since ordering and not even shipped my items yet.
Very poor service and no comms as to if there’s a problem. How can it take so long to box up a few bottles of chilli sauce?
6 November 2023
Unprompted review
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