Brilliant experience! I ordered quite a few items from this shop and initially had issues with delivery SOLELY because of the awful delivery company DPD. It really wasn’t one stops fault. After speak... See more
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These people know what they are talking about. I shopped around before deciding to use one stop grow shop. They answered every question i asked and tyey are honest they dont try and sell you lots of s... See more
Wow! What great customer service...had to return a light which failed after 18 months, it was covered under manufacturers warranty. Although OSGS could have said its my responsibility to contact manu... See more
Excellent customer service (Amy couldn't have been more helpful). Very impressed with the quality of products and as ever, their prices can't be beat. Overall I'm vey happy with the service and will c... See more
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Company details
Written by the company
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Contact info
Dewsbury Road, ST4 2TE, Stoke-on-Trent, United Kingdom
- onestopgrowshop.co.uk
4.4
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Top notch service
Top notch service, even helped me add items to order after and sort postage back
25 September 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Exceptional service
Have to say first an foremost that one stop grow shop , has one of the best customer service help i have ever been shown .
I have made multiple orders online an over the phone an have been fully satisfied with every order .
Also have to give thanks to both Renate an Logan for there exceptional help will processing all my orders .
Above an beyond any service I could of hoped for .
24 September 2024
Unprompted review
Reply from One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Had a little problem with delivery not…
Had a little problem with delivery not down to the shop at all spoke to Beth at customer support she was brilliant resolved my problem fast and efficient definitely worth buying from
18 September 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Item missing from my order...Renate got…
Item missing from my order...Renate got straight onto it and arranged for next day delivery....great customer service :)
18 September 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Reply from One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Was sent 1 litre bottles instead of 5…
Was sent 1 litre bottles instead of 5 litre. I contacted Beth and the issue was resolved immediately and the bottles are being dispatched today. Great service once again!
13 September 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Reply from One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Will definitely order again.
I was missing part of my order so contacted customer service and Logan got back to me straight away, he was amazing he was so helpful and sorted everything out for me and more. Couldn't thank him enough. Will definitely order from this company again. Great service.
12 September 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Had an issue with my order
Had an issue with my order, one of the products I ordered was the wrong product. I contacted customer support, and my problem was sorted out very swiftly. Can't fault customer support. Communication between email is excellent right until the problem is sorted. Thank you very much.
5 September 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Great customer service and quality…
Great customer service and quality products. I made a mistake on my order. Got in contact with customer support and was rectified instantly. Thank you much appreciated
4 September 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Great range of products
Great range of products, and customer service that is second to none!
3 September 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you for taking time out of your day to leave us this review.
We do aim to ensure that each customer receives a friendly and professional experience with us.
From all of us, we hope you have a lovely day, we hope to see you again soon.
Great service from Keiran!
Great service from Keiran!
Super friendly and helped me with my query.
Will be shopping here again!
3 September 2024
Unprompted review
Reply from One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
Very helpful
Very helpful. Spoke with multiple members of staff and all have given a great service.
29 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
best out there
26 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thanks a million.
Have a fantastic weekend from us all.
Great Helpful Service
We had a little problem with our order but I have to say that Beth sorted it out very quickly and easily with no fuss at all . I wish every online company was this efficient and helpful.
21 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you for taking the time to leave us this review.
We don't always get it right, but we do have the desire to make it right. So, this gives us the potential to be the very best.
We aim to ensure that if any issues arise, we resolve this in a professional, friendly and timely manner.
Excellent store..!
Fantastic range of hydroponics and hardware store. Excellent customer service and a few good stars in there.
Had to order an extra item on top of ordrr and the guys were on it at the store were on top of it all rhe way through . Real good genuine guys at the store like Logan who handled all communication non stop.
Really happy with one stop grow shop and hope to be ordering soon. Number one store in the uk.
21 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
Quick delivery excellent customer…
Quick delivery excellent customer service
20 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you so much for taking the time out of your day to provide us with this review. I am glad you had a great experience.
Placed several orders at one…
Placed several orders at one shop....very helpful & professional! Had to change my order due to my circumstances changing, and they changed it & and gave me an added discount. Renate was very helpful, polite & professional. Great store!!
19 August 2024
Unprompted review
Reply from One Stop Grow Shop
So happy that you have experienced great service and products from us. It is what we aim to do. Thank you so much for the fantastic feed back. From us all , have a very blessed week.
5* customer service
My go to shop for all the necessities, don't listen to the bad reviews, I have placed lots of orders here, and I really can not moan about the speedy delivery, discreet packaging, and customer service!. Had a slight delay with my last order, but a message to customer service and I got logan, who explained the situation, apologised, then has kept me up to date with every step of the parcel process.... the guys a legend. A real credit to osgs!
19 August 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon. Thank you so much for providing this 5* review regarding your recent experience with us. I am really glad that you got sorted in quick time. Have a wonderful day from us all.
Good company to deal with
Good company to deal with, had some issues with delivery on my end which they responded fast and sorted my issues out.
16 August 2024
Unprompted review
Reply from One Stop Grow Shop
Thank you so much for providing this review for us.
It makes all of us really happy to know that you have had such a great experience with us.
We do try our very best for our customers.
Have a wonderful day.
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