I called Ryan Stafford from One Insurance he always provides an outstanding service, very polite and helpful, always goes out of his way. Looks at ways to help solve complex problems. The man is a le... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As annoying as insurance companies are when something goes wrong, Alex S at OneSure went above and beyond for me helping me sort out documents, chasing up underwriters etc. over a near 3-month perio... See more
Becky really went above and beyond to get our new car insured on our existing policy in double quick time prior to picking it up and going on holiday. She efficiently organised our cover and was reall... See more
Had an issue with payment links which meant our policy was scheduled for cancellation which was alarming, but upon phoning up today and yesterday the team were happy to help, didn't spend too long o... See more
Company details
Written by the company
Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
Our 48-Hour Price Guarantee!
Found it cheaper elsewhere? We'll give you a 100% refund!
One Sure Insurance has a comprehensive, unbeaten price guarantee on all of our insurance policies. If you are able to find a cheaper like-for-like quotation after taking out an insurance policy with us; then we will price match, or issue a 100% refund - no questions asked!
Contact info
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
4.4
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a quote for van insurance and…
I had a quote for van insurance and the agent was Will Poyser and I have to say he was superb. He got me a great price after an initial shock quote. highly recommend one sure and Will in particular.
6 February 2026
Unprompted review
Samantha was great
Samantha was great
Really easy changing a vehicle on my policy
6 February 2026
Unprompted review
Aimee was super helpful
Aimee was super helpful. Was courteous and kind and spent time explaining things and giving the right advice. This advice was outstanding and helped get the service that I needed. My day went from bad to good after speaking to her and her getting the best for my work. Thank you.
5 February 2026
Unprompted review
They deserve another 1 start for their…
They deserve another 1 start for their reply.....
says reference number (optional) so rubbish... just another deflection tactic
AVOID THIS COMPANY
they have my details but choose NOT to call or contact me...
4 February 2026
Unprompted review
Helpful and friendly service
Had an issue with payment links which meant our policy was scheduled for cancellation which was alarming, but upon phoning up today and yesterday the team were happy to help, didn't spend too long on hold and they waved the late payment fee as they understood it wasn't our fault.
Tom Carter in particular was very helpful and friendly!
3 February 2026
Unprompted review
Great company to deal with
Great company to deal with, very proffessional, able to solve problems quickly.
10/10
30 January 2026
Unprompted review
Reply from One Sure Insurance
Dear Mr. Stone, thank you for your wonderful feedback! We're thrilled to hear that you found us professional and able to solve problems quickly. Your satisfaction means a lot to us, and we will make sure to keep up the great work!
The One Sure Insurance Team
They tell that they cover third party…
They tell that they cover third party motor trade insurance, after 20 mins of conversation, they cannot give a third-party insurance.
Waste of time.
27 January 2026
Unprompted review
Reply from One Sure Insurance
Dear M Ali Sagiroglu,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience regarding the third-party motor trade insurance. We understand how frustrating it can be when expectations are not met, especially after investing your time into a conversation.
Your feedback is important to us, and we are recording your concerns to investigate the matter further. We want to ensure our communication is clear and accurate regarding the services we offer.
If you have any further questions or need assistance, please don’t hesitate to reach out. You can contact us at Phone: 01782 880140.
The One Sure Insurance Team
Quality service by Thomas
Spoke to Thomas he was very helpful and provided quotes with clarity good explanation am extremely happy to have spoken to him
22 January 2026
Unprompted review
Reply from One Sure Insurance
Hi Frank, thank you for your wonderful feedback! We are thrilled to hear that Thomas was helpful and provided you with clear explanations for your quotes. We will let him know about your appreciation.
The One Sure Insurance Team
Phone: 01782 880140
What a lovely lady.
What a lovely lady.
I explained my issues.
She resolved them immediately.
No mess, no fuss, no prolonged hold times.
Polite, friendly, and even tried to sell me home & contents insurance 🤣
Bless her lil cotton socks
5 stars from me
21 January 2026
Unprompted review
Reply from One Sure Insurance
Hi Gordon, thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience and that our team was able to resolve your issues quickly and efficiently. We truly appreciate your kind words and will definitely let the team member know. Thank you for your 5-star review!
The One Sure Insurance Team
Professional & Friendly
I have a had long chat with the gentleman Tom Carter, very professional and friendly experience with the chap. Quite happy with dealing with them.
7 January 2026
Unprompted review
Reply from One Sure Insurance
Dear I. Arri,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tom Carter. We will make sure to let him know about your kind words.
Best regards,
The One Sure Insurance Team
This company can not improve its sole…
This company can not improve its sole purpose is to fleece people. They do not tell you over the phone about the extortionate cost of cancelling your policy My cancellation fees came to just under £400 with all the add ons. . .Yes I should have read the small print but busy days are what they are you don't expect this . Always make sure you run your contract through Ai .
31 December 2025
Unprompted review
Reply from One Sure Insurance
Dear Owen,
Thank you for sharing your feedback. We're truly sorry to learn about your experience with our cancellation fees. We understand how unexpected costs can be frustrating, and we want to assure you that your concerns are being taken seriously. We strive for transparency in our communications, and we regret that this was not your experience.
Your feedback has been recorded and will be investigated to help improve our processes. If you need further assistance or wish to discuss this matter in more detail, please don't hesitate to reach out. You can contact us at Phone: 01782 880140.
Thank you for your understanding.
The One Sure Insurance Team
Jamie Young
Jamie Young, Thank you for making my experience pleasant and smooth.
Great communication skills, and easy going.
Very pleasant person.
Thank you
30 December 2025
Unprompted review
Reply from One Sure Insurance
Dear Hisham Al Ahdal,
Thank you for your wonderful feedback! We're delighted to hear that Jamie Young provided you with a pleasant and smooth experience. We will make sure to let Jamie know about your kind words.
Thank you once again for taking the time to share your experience with us.
The One Sure Insurance Team
Just renewed my motor trade policy
Just renewed my motor trade policy, had a very helpful lady deal with one small matter which she resolved straight away. Very professional and a credit to the company
24 December 2025
Unprompted review
Reply from One Sure Insurance
Dear Philip & Rosalia,
Thank you for your fantastic feedback! We're delighted to hear about your positive experience renewing your motor trade policy and appreciate you recognizing our staff member's helpfulness. We'll be sure to let her know how much you valued her assistance.
The One Sure Insurance Team
One Sure Insurance
Phone: 0800 123 4567
Email: support@onesureinsurance.co.uk
ABI categories
Jay brought out the best in customer service. An exceptional face of the company.
22 December 2025
Unprompted review
One shaw insurance
I've been with one shaw insurance from 2019 never missed a payment 3 weeks ago a had a accident so as my van wasn't drive able paid £60 to swop over and now after 3 weeks later they are saying as I have a ccj from 2021 they are cancelling my insurance policy and not repairing it and returning it damage
16 December 2025
Unprompted review
Reply from One Sure Insurance
Thankyou for your feedback and to establish the facts i have reviewed your file and can confirm that following your claim the Underwriter Jensten have completed their checks and discovered an undisclosed CCJ. Jensten have now voided the policy. You have stated that you did not know about the CCJ. We are the broker and act on the Underwriters behalf. Please refer to them as we do not handle claims and or voidances.
All good!!!
15 December 2025
Unprompted review
John was great going through all the…
John was great going through all the options
20 November 2025
Unprompted review
Agent who took my call was polite and…
Agent who took my call was polite and professional. Smooth process to get my commercial van insured.
12 November 2025
Unprompted review
Quotes one price via email then call to…
Quotes one price via email then call to say it’s £100’s more, very misleading! Avoid
10 November 2025
Unprompted review
Samantha was Very clear and…
Samantha was Very clear and professional on the phone made everything sail through would recommend to anyone
6 November 2025
Unprompted review
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