One Third Stories Reviews 11

TrustScore 3 out of 5

3.0

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Company details

  1. Education & Training

Information provided by various external sources

Revolutionising language learning! Our books start in English & end in a different language. Join our Story Box Club: https://t.co/1wYjB0chUw


Contact info

3.0

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Poor customer service experience

I’ve asked via several channels (email and social media) for samples of two languages so I can see what it’s like and choose which language we’d like fo go with. I’ve been told several times the links will be sent but they don’t arrive.

I’m seeing here that the customer service is patchy.

Disappointed, as I love the idea of this and would like to sign up. But this experience so far as made me hesitant to sign up.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

I had £50 taken from my bank account…

I had £50 taken from my bank account and did not receive any extra books.

22 October 2024
One Third Stories logo

Reply from One Third Stories

Hi, Valued Customer. I am very sorry to hear that you did not receive your Book Bundle and I want to rectify this situation. Our system indicates that it was shipped to you on May 14, 2024. Items can get lost in the mail and it is difficult for us to know on our end. Once we are alerted about these situations, we can often confirm the UK Royal Mail that it has been delivered. I searched our support email inbox (and spam) and our support ticketing system, but I could not find any emails from your email address regarding this. I will further research this with the fulfillment center and the Royal Mail. In the meantime, can you please forward to support@onethirdstories.com any correspondence that you sent us regarding this issue in case it was somehow not received on our end?

Rated 5 out of 5 stars

We have loved these

We have loved these. I play the stories in the car to get the pronunciation down, and then I’ve read the books to my sons at bedtime. My older son started the subscription at around 4 years, and I would say he wasn’t quite ready for the activity booklets until this year, at 5.5, when he has started kindergarten. I put them aside to pull out later and make the content fresh again. He just started a Spanish immersion kindergarten, and our One Third Stories subscription is in French, so I’m giving him some time to get dialed into Spanish (although we have done OPOL in Spanish since birth), before I reintroduce these stories again. I think they will continue to appeal to him over time. For a long time his favorite phrase to repeat was “une toute petite tête! » from Sleuth Sloth because it sounded fun and silly to him. If there were more books that gradually included more and more French until the entire book were in French, we would most definitely subscribe. I think the concept is very engaging. My French is intermediate, I have studied it for a long time and spent a month in France taking a class at about the B2/C1 level, am doing Duolingo one lesson per day, etc, but I don’t feel totally comfortable just reading to my sons in French with the exception of a few simple books we have like Je suis petite mois? For that reason I love One Third Stories. I put the stories on a Yoto card as well, although that gets less play time than other cards we have. We did the whole subscription (Christmas present request from their uncle) plus the last four books that don’t come with an activity booklet.

17 October 2024
Unprompted review
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Reply from One Third Stories

Bonjour Jenn ! Thank you so much for your kind words about One Third Stories. I love that the product has “grown with” your son and that you have been able to get continued use and enjoyment from the series! One Third Stories was created to make language learning fun for children - and accessible to all parents regardless of their language experience! We think it’s terrific that your family has embraced multilingualism. Happy language learning!

Rated 5 out of 5 stars

'The books help you learn different…

'The books help you learn different languages and it's very fun. The activity books were lots of fun as well. It was very good to have an audiobook version because you could listen them straight away.' Zoe age 7

17 October 2024
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Reply from One Third Stories

HI, Zoe! Our goal is to make language learning fun for children, so we are especially pleased to earn this praise from you! We’re also glad that you enjoyed receiving your audiobooks before your stories arrived!

Rated 4 out of 5 stars

Would recommend, but don't expect good writing

I would and have recommend One Third Stories to other parents. The combination of books and audiobooks has been super useful and the audiobooks are well done. The audiobooks in particular pair well with the Yoto device so the kids can choose to listen to them on their own. Kids keep asking them to be read to them, many months after the last one was received. Activities were too old for my kiddos so we didn't get any value out of them. The stories themselves are terribly written.

16 February 2024
Unprompted review
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Reply from One Third Stories

Hi, Mara. Thank you for your feedback and for recommending One Third Stories to other families. We’re excited to hear that you feel that the audiobook versions of the stories were well done and glad that they provide continued enjoyment for your family! While our team of educators, authors, linguists, and translators strived to create a series that was both engaging and approachable for young language learners, we recognized there were opportunities for improvement to the first generation when we purchased One Third Stories. I am pleased to say that we released the second generation of our series less than a year ago.

Rated 1 out of 5 stars

Ordered a 6-month subscription in…

Ordered a 6-month subscription in September 2023 but only received materials for the first month. Despite multiple requests, a refund for the remaining 5 months has not been processed. Additionally, a renewal charge has been applied, taking more money despite unresolved issues. The website errors also prevent subscription cancellation. Poor service and lack of resolution prompt concern.

7 September 2024
Unprompted review
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Reply from One Third Stories

Hi. Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced. While I could not locate a subscription from 2023, I did find one from 2024. We aim to provide excellent customer service and that clearly did not happen here. While we have resolved the email issue that prevented your messages from getting through to us, we understand how frustrating this must have been. We have taken the appropriate steps to resolve the issues with your subscription.

Rated 2 out of 5 stars

Does not help teach anything useful

Not as described. The tag is “books that start in English and end in (insert language) ” - really it’s only a few words per book. The bilingual words chosen are also quite random and not very helpful, eg. Hot air dispenser was one the words recently. Finally, while some stories can be sweet others are not engaging and sometimes truly inappropriate.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent stories

Excellent stories, the themes are spot on for what my son is interested in and the stories are well written and very fun! The activities are engaging, my son loves the flash cards and they've really got him enthusiastic about learning a language. I know contextual learning can be better but the direct translations have given him a confidence boost at speaking so he's more willing to try to understand me when my mum speaks French to him. I've been putting the audiobooks on his Toniebox, too, he listens to them every night!

22 May 2023
Unprompted review
Rated 1 out of 5 stars

I want to like this company as I like…

I want to like this company as I like the idea of teaching a language through stories but I'm having trouble after purchasing a sibling pack that hasn't arrived after the specified date. I've tried to email and Facebook message this company and have been completely ignored. I'm getting to the point where I'll need to go down the PayPal complaint reimbursement route as the company have taken my money and not provided a service. Most disappointed and thought it prudent to warn other potential customers.

24 September 2019
Unprompted review

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