The whole experience was very welcoming, reassuring and well executed! They have a small team but each individual has so much to offer from sourcing the products (we had limited stock for our flooring... See more
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See what reviewers are saying
One Wood Floors were absolutely brilliant! From our first visit round the showroom with Paul, to Terry’s planning and communication updates. Then the incredible Boyko who installed our floor. We could... See more
Excellent service. Paul deserves ten stars. Pricing competitive; booked in quickly; Paul was extremely helpful and took clear pride in his work. He worked quickly and tidily, and was willing to pro... See more
One Wood Floors recently supplied & fitted our LVT floor which we absolutely love! Everyone comments on it when they come to our house! Great communication from start to finish, can’t recommend this c... See more
Company details
- Wood and laminate flooring supplier
- also in
- Floor refinishing service
- Floor sanding and polishing service
- Flooring contractor
- Flooring Shop
- Wood Supplier
Written by the company
Great value wood flooring supplied & fitted by One Wood Floors. View all the ranges at our showrooms in South London & Surrey
Contact info
West Barnes Lane 350, KT3 6NB, New Malden, United Kingdom
- 02089425554
- info@onewoodfloors.co.uk
- onewoodfloors.co.uk
4.9
Excellent
172 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service from One Wood Floors from…
Great service from One Wood Floors from start to finish of the job. Reliable and always cleaned up afterwards.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Sharon,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
A good experience from start to finish
We have had three One Wood Floors fitted now and are extremely happy.
Very helpful chap at the shop who was knowledgeable and friendly. He gave us good advice and took the time to show us a range of flooring which we might want to consider.
The fitting of the floors went smoothly and the fitter was also very friendly when he came to measure up and then fit the product.
Efficient and reliable.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Wendy,
Its very nice to hear your feedback and we like to pride our company on having a wide range of knowledge and also having very friendly and approchable staff to help assist all of our customers.
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
I could not recommend them more highly!
I could not recommend them more highly. We have used them twice and on both occasions have been very pleased.
They were very helpful when we were choosing our floor, gave us a good price and the fitter was both excellent at his trade and very pleasant to have in the house. They came when they said they would, finished promptly and left no mess!
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Needra,
We find it very pleasing to know that our customers feel confident in recommending our services to friends and family.
Your great comments regarding our fitter will be passed on to them.
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Beautiful Wood and Good Advice
The wood is beautiful, and we got good advice from One Wood about the best kind of flooring to choose.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Katy,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Very helpful and efficient work.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Kathryn,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
I would recommend
One Wood Floors were very accomodating to our linited time schedule and put in the extra hours to get the job done before our opening hours next day. They took the time to make sure the floor was level even with our old warped boards underneath and finished the job nicely.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Crystal Palace Osteopaths and Natural Therapies,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Excellent workmanship
Excellent workmanship, have already recommended to others.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Mr Slater,
It's very nice to hear that you have already recommended our company to others.
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Excellent company
We first used One Wood Floors back in 2017 to lay wooden floor all over the ground floor in our house. The quality of the fitting was extremely good, they were tidy and finished the job before the expected date, as well as being nice people. It was a no brainer then last year, when we decided to do the top floor, to choose One Word Floors again.
The installer, Paul, worked hard, he was very tidy and a very nice guy and did (again) an excellent job.
We thoroughly recommend this Company, for price and service, you will not be disappointed.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Angela,
It's great for us to see returning customers use our services and also very important to us that our customers feel confident and enjoy the presence of our fitting staff in their homes.
Your very kind comments will be passed on to your fitter Paul.
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Very professional service
Very professional service , friendly & very helpful staff,
have recommended One Wood Floor to friends already,
that's why I have given 5 Stars.
Would use One Wood Floors again.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Barry,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Just got a quote to replace aluminium…
Just got a quote to replace aluminium threshold strips for oak ones.
Very high quote- found a local carpenter to do the job at less than half the price.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Richard,
I'm very sorry to hear that you weren't happy about the quotation you received.
It is very possible that the price you were given would have fallen under our minimum charges being as it was a small amount of work to be carried out.
However, we do appreciate all of our feedback whether good or bad as this helps us to grow our company and make changes accordingly if needed for the future.
We are pleased to hear that you managed to find an alternative tradesman to carry out this work for you .
Regards,
Paul Mcilroy
Motspur Park Manager.
Reply from One Wood Floors
Hi Maggie,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Good workmanship
Good workmanship, came and sorted a squeaking floorboard, highly recommended
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Nigel,
On behalf of us all at One Wood Floors we would like to thank you for taking the time to leave us such positive feedback it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
The nearest stockist of what we urgently needed
Went to one wood as they were the nearest stockist of the particular style we needed to top up after our contractor under ordered.
Initially service was very good but when we came to return full packs over which they said at the outset they would accept we had to pay the carriage and only got a very partial credit. Left a sour taste.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Anthony,
We a very sorry that you feel this way regarding our returns policy which is clearly stated in our Terms & Conditions on every quotation and invoice that is sent out to our customers.
Unfortunately, as we do not keep stock of any product and all products are ordered directly from the suppliers, we are regulated by the supplier's returns policy and carriage charges for all returns, again this is all clearly stated in our Terms & Conditions on our quotes and invoices.
However, we would like to thank you for your feedback whether good or bad as this helps us grow as a company and allows us to try our best to make changes as and when it is possible.
Regards,
Paul Mcilroy
Motspur Park Manager.
A top wood flooring Company
We were looking for a company to install a solid oak wood flooring that would lift our Dining room and Hallway. We attended various exhibitions and visited several wood floor companies that were all the same and fairly mediocre. We stumbled across One Wood Floors and in discussion knew by their approach that they would do a good job. We have a stunning solid oak floor in a modern herringbone style. All the skirting was removed so the flooring goes under the skirting. Their attention to detail and the quality of their work has been excellent. We can certainly recommend them
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Leonard,
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5 star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Great service and the floor One Wood…
Great service and the floor One Wood Floors helped us to choose is fantastic.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Russel,
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5 star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Very good showroom
Very good showroom, lots of different quality/price choices, friendly & knowledgeable sales staff. Installation was on time & high quality, but there was one slight misunderstanding over an edge trim finish which required an extra visit to resolve. This was only a minor item, and without this, I would have scored as 5 star (would have been 4.5 if the system let you do half scores).
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Julian,
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Great job.
Changed all 5 floors of our house from carpet to wood. Went very smoothly and efficiently. Looks great.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi,
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5-star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Excellent product and knowledgeable…
Excellent product and knowledgeable staff
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Caroline,
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5-star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Excellent Job!
I had my whole house fitted with new flooring The whole team played a part over several months - fitting in with my schedule. They were a great bunch of guys - professional and respectful and I could not have asked for more. From my initial enquiry at the New Malden showroom – through to the fitting – the team were extremely helpful and nothing was too much trouble. Excellent Job! Well pleased with the result. Lisa Fitzpatrick
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Lisa,
We are very happy to receive such a great review from your self.
It was a pleasure to work with you on your project and we hope you are enjoying your new floors.
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5-star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
Excellent company
Excellent company and found them professional with a friendly approach. Recommend them.
21 February 2020
Unprompted review
Reply from One Wood Floors
Hi Anita,
Its always nice to know our clients feel confident in recommending our company.
On behalf of us all at One Wood Floors, we would like to thank you for taking the time to leave us a 5-star review it is very much appreciated.
Regards,
Paul Mcilroy
Motspur Park Manager.
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