One World Shop Reviews 

174
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is remarkably easy to navigate and simple to use. Reviewers often highlight the excellent value and high quality of the products they receive for their community stalls. Many buyers appreciate the wide variety of unique fair trade items available. Some people also felt that the customer service team is exceptionally helpful and attentive when handling any inquiries. Consumers are particularly impressed with the prompt shipping times and the careful, secure packaging ensuring goods arrive intact. People regularly express their sincere intention to continue supporting this worthy cause through future purchases.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction over the diverse range of... See more

Delivery service

Clients share positive opinions on delivery service, noting that online items arrive quickly and are wrapped... See more

Service

Consumers find service to be positive, highlighting that the staff members are lovely, helpful, and sort... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Order

People report high satisfaction with their order experiences, highlighting that the website is very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived on time, well packaged but without excess paper/cardboard and no plastic! Products are great too, have ordered several times. I did accidentally order 2 or a couple of things, but can easily... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the ordering is simple. Each time I order the parcel is delivered promptly and always exactly as I had been expecting. The goods have always been packed expertly and the... See more

Company replied

Rated 5 out of 5 stars

One World online shop is a joy. It provides a wide range of eclectic unique fair trade products that you would struggle to find anywhere else. Excellent value for money and efficient delivery. This i... See more

Company replied

Rated 5 out of 5 stars

One World shop is a box of delights - a diverse range of beautiful, useful and different products, all doing good for the planet and people. I ordered lots of things for our fairtrade stall and peop... See more

Company replied


Company details

  1. Gift shop

Written by the company

We Are Social Enterprise selling fairly traded, and sustainable products from around the world. Caring for people and planet


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(174)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely things that do good

Lovely things that do good! My only slight comment is that the size description of one of the Justice pouches (Poppy - same applies to the Floweret design) was way off the mark, making it seem bigger than it actually was, so put me off buying a second one - although now I've seen one, I've rectified that!

19 May 2021
Unprompted review
Rated 5 out of 5 stars

great service

Have now bought twice online from One World. Excellent service. Response to emails prompt and useful. Products well packaged and arrived well within the time window indicated on the website. I look forward to ordering more fabulous items in the future Will also be visiting their shop in Edinburgh the first chance I get.

7 May 2021
Unprompted review
Rated 5 out of 5 stars

Ordered goods

Ordered tea bags and could not see biscuits so ordered fudge and jelly beans. Arrived quickly and safely. Was not aware of this shop but will be considering in the future.

25 April 2021
Unprompted review
Rated 5 out of 5 stars

Great products, great service

Originally, I ordered the sandalwood and neem soaps. They were both very nice to use. However, I found the neem soap the more helpful of the two. My skin overall has benefitted. My back is no longer itchy [from unknown causes]. My facial skin is better, and a growth, or cyst, on my face that had been concerning me, has now disappeared. I had applied a few things to try to get rid of it. I have also used the neem soap as a shampoo, as was suggested. I really like it. Leaves my hair feeling clean and in good ccondition.
I have now purchased more of the neem soap, as I intend to keep using it.
I am also impressed with the service, speedy, helpful and I really like the way my purchases are wrapped, with both love, and care. Thank you Moira.

8 April 2021
Unprompted review
One World Shop logo

Reply from One World Shop

This soap is just magic! I'm so glad it's working for you. I will let Moira know you were happy with it all. Thanks for taking the time to post a really kind and detailed review.
- Lorna

Rated 5 out of 5 stars

Great service and product range

Great service and product range. Staff are really friendly and knowledgable about sustainability and fair trade. Ordered online and picked up with click and collect. Would def buy from again. :)

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Thank You for Your Excellent Service

My order of Nablus soap arrived speedily and in excellent condition. Included in the order was a personalised note of thanks which is absolutely wonderful service. Thank you Mara and colleagues. I look forward to many further orders in the future.

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Love this site

Bought a couple of items for a retirement present. wanted something a bit different and found this site. Was nice to know that items were fair trade and sustainable Came very quickly and my friend loved the items I bought. Will definitely buy from here again

5 April 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks Tracey! I'm glad we could provide you with a nice gift for your friend.
- Lorna

Rated 5 out of 5 stars

Such a great shop and staff

Beautiful goods and wonderful customer service. Phone call and email to discuss missing item and timing of delivery, I was actually really touched by the attention and care.

28 March 2021
Unprompted review
One World Shop logo

Reply from One World Shop

We really appreciate that, thanks so much for taking the time to leave a review!
- Lorna

Rated 5 out of 5 stars

Amazing company 💚

Such a pleasure to deal with over email. I won the One World Shop's Fairtrade Fortnight eco-hamper competition and would have gratefully received any prize to share with family. However Rachel went out of her way to get to know me and my preferences to create a wonderful hand-picked hamper which was perfect. The experience made me much more likely to reach out to discuss trying more sustainable products. Will definitely be recommending and returning. Thank you again!

18 March 2021
Unprompted review
One World Shop logo

Reply from One World Shop

Thanks for taking part in our competition - there were SO MANY entries! Thanks for taking the time to write a review for us.
- Lorna

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