OnFlooring Reviews 517

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I placed an order of 18 boxes of laminate planks. The ordering process was easy, and my shipment expectations were managed well. Three of the boxes on the delivered pallet were damaged. I contacted c... See more

Rated 5 out of 5 stars

Ordered slimtrim and it matched my Coretec floors perfectly!!! The product was also much more affordable than what I could order locally!

Rated 5 out of 5 stars

Exact product in stock, shipped fast, and at a reasonable price. Packaging was also great for a large and breakable transition strip (8 feet by 2 inches). Arrived in perfect condition. Good email c... See more

Rated 5 out of 5 stars

Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring,... See more

Company details

  1. Flooring Shop

Written by the company

Since 2012, OnFlooring makes online flooring shopping easy & honest. Premium floating floors from Mohawk, Forbo, Pergo + more trusted brands. No high-pressure sales, just competitive prices with automatic volume discounts. DIY-friendly click-together flooring with Uniclic system. Nationwide delivery via advanced logistics. AccuQuote cart includes all project essentials: flooring, underlayment, transitions & accessories in one streamlined purchase. Plus we offer over 30,000 transition molding strips and trims that are custom-made and precisely color-coordinated to match most major flooring brands, such as Karndean, Mannington, Armstrong, Mohawk, Shaw, COREtec, Happy Feet, Forbo, Southwind, and more. Our trim selection includes end caps, t-moldings, stair noses, treads, and returns, quarter rounds, reducers, and multi-function options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Customer Service!

Your prices were better than I found locally. I had an issue when ordering and called customer service and an actual person answered the phone, I could understand him, and he helped me fix the issue! We got our entire order, it was correct, and not damaged. Sadly, this is rare, and I was so happy this was an easy purchase. Plus, the floor looks GREAT!!

18 January 2023
Rated 5 out of 5 stars

Nice match

They matched the transition piece to the LVT perfect. It was a little pricy with shipping but thats what it takes to do the job right

30 November 2022
Rated 1 out of 5 stars

Ordered transition piece over the phone…

Ordered transition piece over the phone and was never informed of a “track” piece of hardware that I needed to purchase along w transition piece. Needless to say when my installer went to use it he could t without the track. Had to call and order the track and spent another $6 for track and $30 to ship it! Complete rip off!!!

2 December 2022
OnFlooring logo

Reply from OnFlooring

This was an online order, not by phone. The item description states: “You will likely need the Versatrack (sold separately) for the best installation.” The decision whether or not to use installation hardware is dictated by the job-site, installer’s technique and the type of flooring. The “Installation and Diagrams” PDF linked on the item page is a 5 page document which outlines all the options for the hardware in a comprehensive manner.

Rated 5 out of 5 stars

Was hesitant at first to spend that…

Was hesitant at first to spend that kind of money online for something. But.... After requesting a call to ease my concerns, a man from the company called me (within the hour) to assure me everything was on the up and up. Not only did they deliver a day ahead of schedule, the driver placed the pallet exactly where I'd asked! 5 stars definitely isn't enough to describe my 1st time experience using OnFlooring. Would recommend 1000% to anyone looking to find whatever it is you're looking for!!

15 November 2022
Rated 4 out of 5 stars

great service

great service, excellent availability of unique product i was looking for, care with shipment

25 November 2022
Rated 5 out of 5 stars

Online skeptic but I'm won over.

I was a little skeptical about ordering thousands of dollars of flooring online but OnFlooring was great. They answered all my questions, were easy to get ahold of, made sure I had everything I needed and my flooring was delivered to my house which my local company wanted me to pick up (3 pallets worth). I would without a doubt recommend OnFlooring.

13 October 2022
Rated 4 out of 5 stars

Pretty good experience

Pretty good experience. The order and deliver was smooth. Only the thing was the few boxes were defective from manufacturing and Onflooring did refund but I wish it won’t happen.

27 October 2022
Rated 5 out of 5 stars

Mike at OnFlooring was very informative…

Mike at OnFlooring was very informative and knows the products very well. He was able to answer all my questions regarding the difference between LVT and Laminate ect. He also made the entire purchasing experience hassle free.

20 October 2022

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