Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....
Company replied
I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more
Company details
- #11 of 14 best companies in Cigar shop
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
791 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Very fast delivery and excellent service,good quality,at reasonable price .
Tho company needs to add moor Cigar brands to the collection.
6 April 2026
The cigars quality is good
The cigars quality is good, and their customer service is very helpful to answer my questions, I love to talk with them.
But sometimes, delivery takes quite long, usually stuck in the airport.
6 April 2026
Swift process from ordering to delivery.
30 March 2026
EXCELLENT
Fast and efficient service, cigars tracked and delivered in excellent condition.
30 March 2026
Reply from Online Cigars
Hi, I am not sure we have heard from you regarding your order, and you have placed another order 2 days after posting this review? Just wanted to make sure if everything was alright, please contact us on hello@online-cigars.com so we can help resolve any issues.
It’s a great company and fast delivery.
30 March 2026
I still haven't received my order
14 March 2026
Reply from Online Cigars
Hi, I am not sure we have received an email from you, if you contact us on hello@online-cigars.com, we can help resolve your issue.
never received the cigars they are with…
never received the cigars they are with customs which makes them now cost more than the original price due to excise tax.
13 March 2026
Reply from Online Cigars
Hi, I am not sure we have received an email from you, if you contact us on hello@online-cigars.com, we can help resolve your issue.
Ordered first time last month.
Ordered first time last month.
Good service, reasonable price.
More selection will be nice.
4 March 2026
Great prices and fast delivery
Great prices and fast delivery . What more needs to be said. I only buy from online cigars now.
6 March 2026
UK’s best kept secret
From the UK it’s hard to find great deals on cigars, that is until I stumbled on these guys and wow my humidor is now packed with Oliva, RP’s,Brick House to name a few all at reasonable prices. Delivery is fast and well packaged with boveda inside to help on the way. My enquiries are dealt with swiftly especially by Rachel. All in all I totally recommend this company.
19 March 2026
Unprompted review
Go to cigar shop now
Have ordered several times now and the service has been great. Cigars are always very very well packed. Plus if you have any questions, they reply right away. I won't buy anywhere else now.
9 March 2026
Unprompted review
The cigar quality is awesome
The cigar quality is awesome
They arrived when they said they would
The packaging could have been better
They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and shoved all that into a shipping box.
Everything arrived in perfect condition but the aesthetics could have been better
20 February 2026
Placed my order from within 2 months…
Placed my order from within 2 months till now i did not recieved the order.
After tracking it for 2 months the order still stop in netherland
I contacted CS to ask them to cancel the order and refund my money
CS hold me till retutn back the order which can not make anything to move it !!!
This is very negative experinse and very bad policy and reactions from this orgnization
13 January 2026
Reply from Online Cigars
Hi, thank you for the review, I can see your order has been refunded. I would appreciate you updating your review. Thanks in advance.
Online cigar the platfoam to get best cigars in the world
Really super cigars, Packing is good . I love it so much
3 February 2026
Great customer service.
25 April 2025
I started to look at online cigars at…Start of 2026
I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices are very good. As I live in the UK there is duty to pay before delivery is made. But even with this added cost it is still much cheaper than UK prices without compromising quality, Thank you all at online cigars.
17 February 2026
Online Cigars is the best on line Cigar shop 10/10 100M%
Online Cigars is the best on line, Cigar Shop, excellent product and excellent prices, very fast delivery, Great team, the communications is the best very friendly and very use full, I have purchase so many time and always very happy 10/10 100M%
3 March 2026
Unprompted review
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