Online CigarsReviews

791

•

4.4

Cigar shop

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the excellent quality of the products, which often arrive well-packaged and in superb condition. Many people appreciate the competitive pricing, finding that even with potential import duties, the overall cost remains advantageous compared to other options. The efficiency of the ordering process and the responsive customer communication are also frequently highlighted as positive aspects. However, some people mentioned issues with orders being placed on hold without clear explanations or not progressing as expected, leading to frustration. A few other people also felt that the quality of some cigars did not meet their expectations, even after proper storage. There were also instances where customers did not receive their orders, sometimes due to customs issues, or experienced double charges.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive outcomes,... See more

Quality

People report positive experiences with quality, with many customers praising the excellent condition and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great prices, excellent... See more

Reviews shaping this summary

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more

Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....

Company replied

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more

Company details

#11 of 14 best companies in Cigar shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.

Contact info

Embrach-Embraport Freeport, 8424, Zurich, Switzerland
hello@online-cigars.com
online-cigars.com

4.4

Excellent

791 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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All reviews

(791)

125 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 29, 2025

Great experience

The product was delivered quickly, well packaged, and arrived in good condition

7 July 2025

Reply from Online Cigars

Aug 2, 2025

It means a lot to hear that—thank you!

Jul 29, 2025

10 July 2025

Unprompted review

Reply from Online Cigars

Aug 2, 2025

Thanks for sharing your experience!

Jun 3, 2025

Still no cigars ,over 4 weeks now and…

Still no cigars ,over 4 weeks now and this company have not even tried to resolve the issue .they just keep ignoring my messages .DO NOT BUY from these

3 June 2025

Unprompted review

Reply from Online Cigars

Jun 6, 2025

Hi Paul,
I've tracked your order and it looks as though they were waiting to be collected, and you have now collected them. I would appreciate you updating your review :)
Hope you enjoy the cigars!

Jun 1, 2025

Beyond expectations and definitely will…

Beyond expectations and definitely will order again!

7 April 2025

May 28, 2025

Cigars arrived in very good condition

Cigars arrived in very good condition. But through no fault of cigars on line they were held up in customs for 3 weeks.

30 April 2025

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