Online Teile Reviews 17

They send you broken parts and service is bad. This guy thomasz only talks bullshit and fast so he can collect tour money

They are scammers, they send you the wrong part and when you discover they tell you ist not hours.

I was looking for a set of spare European headlamps for a 1997 Toyota Century GZG50 from Japan. The few shops that sell the Japanese spare parts is already rare, but to find the European parts was even more difficult. I mailed a bunch of shops around the world but none, except for Online Teile, could guarantee the delivery.

When I mailed this shop's customer service to ask about the availability of these headlamps (as the site listed them as out-of-stock) they responded within a day. And they assured me they could deliver them to me soon.

Thus, I ordered a set of these rare headlamps, and two weeks later they arrived at my home in the Netherlands. Brand new in their original Toyota/Lexus packaging.

The package was delivered but the original package with the parts was opened and one part was missing. At the same time, the shipping box in which there was a package with a set of parts was sealed and was not visually opened.
The store refused to send the missing parts. They offered to return the parts, but they also refused to compensate the custom charge that I paid for. I do not recommend contacting this company, you will lose money and time.

I recently purchased car parts totaling over 1500 euros from this website. Unfortunately, my experience with their customer service has been less than satisfactory. Despite the website stating a shipping time of 3 days, it has taken them over a week to prepare my order for shipping. As a result, I have yet to receive the items I ordered.

Furthermore, there was a significant discrepancy between the stated shipping cost on the website (10 euros) and the actual cost on the invoice (60 euros). This represents a 600% increase in the shipping fee. The only positive aspect of my experience with this website was the competitive pricing. However, if you require timely delivery, I would strongly recommend considering alternative options.

In summary, while the prices on this website may be attractive, the slow response from customer service, extended preparation time, and unexpected increase in shipping costs have made my experience less than ideal. If time is of the essence for your purchase, it may be best to explore other alternatives.

I recently ordered a bumper grill together with a blinker for the mirror. Both parts were not so easy to find. After providing my chassis number, I received the parts to be ordered, which ultimately turned out to be original and the price was good.

They show inventory of parts so you can place an order and pay for it.
They wait for your money to arrive (around 5 days) and then start to look for your part.
When they can't find it elsewhere they say the part is not available and will refund your deposit.
People searching for auto parts doesn't have a week or so to wait for a confirmation. If you show something available you should have it.