Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more
Company replied
Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more
Company replied
Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.
Company replied
Company details
Written by the company
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Contact info
620 Cathcart Suite 900, H3B 1M1, Montreal, Canada
- 1-877-775-4826
- info@kitco.com
- online.kitco.com
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The process is seamless as I expected.
The process is seamless as I expected. got no issues. keep up the good work.
31 October 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Albert. We're pleased to hear that the process was seamless and met your expectations.
Reply from Kitco Metals Inc.
Thank you for your feedback, John. We're happy to hear that you found our customer service courteous and efficient.
Very quick & smooth transaction
Very quick & smooth transaction.
Very comfortable dealing with Kitco.
Al D
30 October 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Al. We're glad to hear that your transaction was quick and smooth, and that you felt comfortable dealing with us.
Reply from Kitco Metals Inc.
Thank you for your feedback, Douglas. We're glad to hear that you found our process clear, efficient, and straightforward.
KITCO AS A COMPANY
KITCO is customer oriented company. Their Repersentatives are well trained and friendly.
29 October 2024
Reply from Kitco Metals Inc.
Thank you for recognizing our dedication to customer service, Mohammed. We're happy to hear that you had a positive experience with our representatives.
Reply from Kitco Metals Inc.
We appreciate the great review and five-star rating, Joe!
very positive experience for a 1st time coin buyer!
For a first time coin buyer that doesn’t know how it works, the customer service agent I spoke with was so very helpful and kind and walked me through the whole setting up the account process and payment options and made my purchase a very positive and pleasurable experience. She even gave me her name and told me to call back and ask for her if I have any other questions or concerns. I got my Maplegram25 at an excellent price and have been made to feel very confident that with the insurance on my shipment that I’ll receive it just fine. I will be shopping at Kitco looking for deals again! Thank you!
29 October 2024
Reply from Kitco Metals Inc.
Thank you so much for taking the time to share your experience as a first-time coin buyer, Michelle. We're happy to hear that our customer service team made your purchase smooth and enjoyable, and that you felt confident and well-informed throughout the process.
exceeding expectations .............. as usual ;-)
Ive used Kitco in the past, however never left a review. The purchasing of metals is simply, easy! Kitco stays on top of the information and lets you know ASAP, ie: how the transction is proceeding between institutions, where you are in line when orders are being filled, They even tell when the order is being packaged!!! The Orders ALWAYS arrive ahead of schedule. NEVER BUY PAPER ! or you dont own it!
22 October 2024
Reply from Kitco Metals Inc.
Thank you for taking the time to leave us such a great review! We're thrilled to hear that we continue to exceed your expectations with our service.
How to grow wealth
I've been a customer of Kitco since 2002. The best way to increase profit, like the stock market is trading. Physical holdings is fine for the future, but the spot is
too high for trading. I suggest using the Kitco Pool.
Buy low, sell when high. That means a constant watch
3-4 times a day will give you the edge in trading.
29 October 2024
Reply from Kitco Metals Inc.
Thank you for sticking with Kitco since 2002 and for the fantastic review! We’re grateful for your continued trust in our services.
You must do better or retire
You must do better or retire! In line totally ineffective, an hour for simple transaction. I won’t be doing this again😱
28 October 2024
Reply from Kitco Metals Inc.
Thank you for reaching out and sharing your concerns, Frank. We apologize for the inconvenience and the lengthy process you experienced. We strive to make every transaction smooth and efficient, with careful measures in place to prioritize security. We will contact you soon to discuss this further. We value your input and are here to help ensure a better experience in the future.
Friendly intelligent eager to help…
Friendly intelligent eager to help resolve problems and answer questions
28 October 2024
Reply from Kitco Metals Inc.
Thank you for your kind words, Dan. We're happy to hear that our team was friendly, knowledgeable, and eager to assist you.
Good website information
Easy to view the products on the website. Accurate information on product is given and price is easily visible when chosing a product.
25 October 2024
Reply from Kitco Metals Inc.
Thank you for your positive feedback! We're glad to hear that you found our website informative and user-friendly.
First time buyer
I was looking for some silver for my new adventure into collecting bullion coins. Went to the Great Deal sign and found some 1.5 ounce Canadian coins that had been reduced a lot. I didn’t want them for collecting so I ordered enough for my budget.
28 October 2024
Reply from Kitco Metals Inc.
Thank you for choosing us for your purchase, John. We're thrilled to hear you found the perfect coins for your budget under our Great Deal sign. Whether you're starting a collection or have other plans for your coins, we're here to support you every step of the way.
Excellent service from representative
Excellent service from representative, Carlos.
Quick and easy transaction.
28 October 2024
Reply from Kitco Metals Inc.
Thank you for your positive feedback, Dana. We're thrilled to hear about your excellent service experience with Carlos and the quick, easy transaction. We'll be sure to pass along your compliments to him.
Basic straightforward application…
Basic straightforward application process for both account activation my and purchase.
27 October 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Ross. We're glad to hear that you found our application process straightforward for both account activation and purchase.
Straight forward company that will be a…
Straight forward company that will be a company I can deal with. Not a 5 rating as had a small confusion on web page ( but that may be me as 82 years old) but all worked out OK. Was reluctent to send review before had confirmation of funds being received - so that could be a little faster. But all good.
24 October 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Garry! We’re glad to hear everything worked out, and we’re here to make your experience with Kitco as seamless as possible. Please feel free to reach out anytime; we’re always happy to assist. Thank you for choosing Kitco—we look forward to serving you again!
Kitco's customer service people are…
Kitco's customer service people are very knowledgeable and helpful. My sale was completed very quickly and easily. I highly recommend Kitco to anyone looking to buy or sell precious metals.
25 October 2024
Reply from Kitco Metals Inc.
Thank you for recommending Kitco, Michael. We're happy to hear that you found our customer service team knowledgeable and helpful, and that your sale was completed quickly and easily.
Reply from Kitco Metals Inc.
Thank you for the compliment! We're thrilled to hear you had a great experience with our support team.
They were very helpful.
25 October 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Raymond. We're glad to hear that you found our team helpful.
Your representative Carlos provided…an excellent service, showing patients answering all my questions in a professional manner. Thank you Carlos.
Your representative Carlos provided excellent assistance. Kitco prices and products, in my opinion, are the best. I'drecommend doing business with Kitco to anyone. Thank you for your service. EL
25 October 2024
Reply from Kitco Metals Inc.
Thank you for your fantastic review, Erik. We're thrilled to hear about your excellent experience with Carlos and are glad you find our prices and products to be the best. Your recommendation is highly appreciated, and we look forward to serving you again in the future. Thank you for trusting Kitco!
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