Rendalls Online Butcher Reviews 

112
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

This is the first time ordering meat online done some research and went with rendalls and I wasn't disappointed. my meat arrived on my delivery date and wow absolutely superb. we had the sirloin steak... See more

Rated 4 out of 5 stars

The quality of products is superb I received an order today. I was extremely pleased with everything except the rolls. They were brick hard. The delivery was due yesterday but there was a delay becau... See more

Company replied

Rated 1 out of 5 stars

Had several orders from Rendall's of which were good quality sirloin. So thought were get our christmas meat from them. Absolutely gutted honestly some of the worst meat I've seen. To make matters wor... See more

Company replied

Rated 4 out of 5 stars

As an Aberdonian living in Yorkshire thought I,d give thier Aberdeen Butteries a try. Rather disappointed to be honest. They really don't look or taste like a proper buttery. Don,t get me wrong there... See more

Company details

  1. Butcher

Information provided by various external sources

Buy fresh meat and produce from Rendalls Online Butcher, with fast delivery to all of the UK. Free delivery on all orders over £75 to UK!


Contact info

3.7

Average

TrustScore 3.5 out of 5

112 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(112)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous food from a trustworthy company

The products are absolutely gorgeous and good value. There was a slight mix up with an incorrect item sent, but the company responded almost instantly, and I received the right item promptly. They are prompt, polite and helpful, and I will definitely be ordering again.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

I have had a few orders from them now all been excellent.Perfectly packaged and always had my delivery on time.Excellent quality and always have great offers.Will be ordering again soon.

14 October 2023
Unprompted review
Rated 5 out of 5 stars

My wife is english and she has tried…

My wife is english and she has tried the scottish food and she loves it this is about the 3rd or 4th time we have ordered from here im scottish myself and i do miss the scottish food alot my wifes favouite food is steak pie and beef olives aswell

we will be buy from you alot

many thanks

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Tasty Shopping!

I love shopping online with this butcher. I originally went to it for square sausage only to realise a plethora of scrumptious food. From healthy lean meats to yummy indulgent pies, their site has amazing choice. They do a lot of good value deals too, like pick'n'mix meat packs which are very worth it. Mostly good shelf dates too, equally it's easy enough to fill the freezer from a big purchase. Also, friendly service if you need to contact them.

29 July 2023
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Thankyou so much

Rated 5 out of 5 stars

Quality produce and first class service and delivery

Ease of ordering. Top quality Scottish produce. Kept in touch re delivery and prompt delivery on date as arranged.

Absolutely delighted with the service and quality of products from Rendalls. Would definitely recommend this quality butcher.

1 July 2023
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Thank you so much for the lovely review

Rated 5 out of 5 stars

Fresh tastes of Scotland delivered straight to your door in UK

Put in our first order for my partner to try out some tastes from home He couldn't be happier with the square sausage,well fired rolls,scotch pies and macaroni pies. We will be a regular customer from now on and looking forward to trying out more tastes from Scotland. All packed and delivered fresh to the UK in 3 days of ordering. What a diamond of a place to find Thankyou

3 April 2023
Unprompted review
Rated 2 out of 5 stars

orkney-wangus steaks…tough as old boots.

Ordered orkney-wangus-picanha-steaks and orkney rib eye sreaks to try. My wife could not eat either steaks as they were so tough. I managed to eat mine but my jaw was aching before I was finnished. Possibly the worst steak I have ever bought.
Also bought 2 racks of lamb which were ok but up to the quality that we expected.

7 February 2023
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Hi There
thanks for your review and we are so sorry to hear it wasn't up to your standard. I am really really surprised at the wangus steaks as this is the first time we have ever had a complaint about these as they are top quality premium product infact 1 customer bought £700 worth and loved it and we have a waiting list for the next lot. I will look into it and can only apologies and with the lamb our lambs are all top quality from the Orkney isles to try provide the best meat and once again can only apologies this wasn't up to your standard and once again will look into this again
Once again I'm really sorry we didn't meet your standards as we do try so hard to buy only the best meats to offer our customers.

Rated 1 out of 5 stars

I ordered 5kg of Chicken Breast

I ordered 5kg of Chicken Breast, some pies and sausages to be delivered on a Friday. I waited in all day like a spam until midnight, but no delivery.
Be very, very careful when ordering raw meat. Delivery time is so important. I would never deal with this company again and i sujjest you think twice.I may have to take them to court for a refund.

24 February 2023
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Hi again Derek

Im so so so sorry there has been a delay and noone got back to you straight away it was outside working hours.I have picked it up first thing and have responded straight away.It does say in our terms there may be delays by 24 hours as we cant control parcel companies but its packed and tested incase of this and us very rare.I also said we would refund your order as you werent happy so hopefully now you wont take us to court over this as you stated in your email as this is the first chance we have had to deal with this.


Further to this we responded as soon as we were in we have follwed your instructions and cancelled delivery which was going out today and fully refunded your order this was the first chance we had as we were finished when you emailed.Its such a shame we have to rely on couriers as its outwith our control an on very rare occasions there can be a delay due to so many reasons this is rare but its such a shame cause it looks bad on us .If we could deliver ourselves to everyone we would but its just not possibble.Im sorry again kn the delay and hope you see we deal with things as soon as we can.

Rated 5 out of 5 stars

Absolutely AMAZING Butchers

Absolutely AMAZING Butchers , This is my 2nd Delivery & I purchased Donner meat , Donner pies , Pakora pies , Chicken Pakora , Mince & gravy pies , Chicken pies , Curry pies , Donner hoagie , Large steak pie , Donner pakora , Sticky ribs , Slice sausage , chilli chicken thighs & few other things , OUTSTANDING service ,DELICIOUS products! Will be re ordering once my freezer space is down a little 🙈 Best Butcher meat I’ve tried & I’ve tried a few ! 10/10 recommended Rendalls Online Butcher 😋 👌🏻

24 January 2023
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Thankyou so much for such a lovely review

Rated 5 out of 5 stars

Excellent quality meat at a good price

We have ordered from Rendalls a few times, so decided to get all our meat from them for Xmas and beyond, to fill up the freezers. We ordered nearly £300 of meat, including steaks, chicken, beef mince, pork fillets, ribs, sausages, etc., and it all arrived in perfect condition. We have eaten at least one of everything so far, and it is all excellent quality. The Orkney steaks are amazing!
The customer service is second to none - it is so refreshing to find a company that cares about its customers. They also deliver to our remote location in Scotland at a very fair price (many companies will not deliver here at all).
The freezers are still full, but we'll be ordering from Rendalls again as soon as we have room for more top quality meat.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Super service above and beyond.

Super service, I live in Devon and was sent an amazing box of meat, pies, square sausage, tattie scones and more. All the things I miss from Scotland, including tablet and a plain loaf.
Thanks to my brother Peter for the surprise delivery. Packaging was secure and the freezer packs still frozen, so everything fresh.
Will definitely order after Christmas.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Came across this butcher over a year…

Came across this butcher over a year ago online,and OMG as a Scot living in England they are a god send.All the tastes from home,at superb prices and delivered so quickly and packed well..I honestly dont know where i would be without them.I had one problem once,but was with how DPD stored the food in van,and Rendalls gve me a discount to same value for next order..keep up good work folks.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Veterans BBQ

Received barbecue banquet pack for boys weekend away. online ordering easy and delivery when advised. Meat was exceptional and very well received. Would have no hesitation in recommending and ordering again

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Got a meat parcel sent to me in…

Got a meat parcel sent to me in Southampton from Stirling beautiful packed securely, and everything fresh square sausage,potato scones ,black pudding, Scotch pies, haggis, eggs plain bread and my honest opinion is 5 stars all day long everything was delicious im going to order again 😋

8 August 2022
Unprompted review
Rated 3 out of 5 stars

i have not recieved my iteams on the…

i have not recieved my iteams on the 9thjune i got in contact with them on the 12th june to find out what was going on they told me the gps on dpd said it got delivered to number 7 the photo does not show any door number i asked for a full refund

13th june i got a email saying they have refunded me the money which i was greatful for

i would recomend them to friends and family

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Ex pat Scottish breakfast

Ex pat Scottish breakfast. I’m in awe, well packaged, friendly little note telling me who packed it ! Thank you Michelle.
Can’t wait to have my Scottish breakfast, I will definitely be buying again next month. Nice touch with the bread and well fired rolls, macaroon and tablet included etc. well done rendalls.

26 April 2022
Unprompted review
Rated 2 out of 5 stars

Not Happy with wild boar.

I placed an order for 750 grams of diced Wild Boar (for a special occasion dish) and for some assorted burgers of unusual meats.

The boar came in three packs and one of them was grey and smelled peculiar. I sent an email to Rendalls with a photograph and someone called Christine replied telling me it was because the third pack was a different cut of meat (striploin), due to them running out of haunch.

After receiving the email I put all three packs together and put the meat in a pan to sear it before slow cooking in the oven. The heat made the bad smell much worse, and I was worried so I asked a chef neighbour for advice. As soon as he entered my kitchen he straight away said the smell indicated tainted meat and I should not eat it, so I threw it away.

I then sent another email to Rendalls and they did nothing. They did not even reply to my message, leaving me without my special meal, out of pocket, and extremely disappointed.

I have only given two stars because the three types of burgers were delicious, but the overall experience was not good.

Update 22/3/22: After leaving this review, I was given a refund for the Wild Boar cost. Thank you Trustpilot for your influence.

Thanks for your reply, but I do not use the phone, as I am deaf, which is why I sent the email that you did not reply to.

Really? You never received my email? Yet you replied to it after this review was uploaded, apologising for not replying sooner! Please just stop making this an everlasting issue. I have better things to do than reading more nonsense. Regards, Tog Porter

20 March 2022
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher


Reply to last update we never recieved your email the last thing we would do is ignore it as were only a small family run butcher and negative reviews is damamaging so would never ignore any customer sorry this has happened
Just to see we did try and do the refund it was only when you left this review we checked again ad you should have had it so if you had phoned it would have been sorted so not really trust pilot review as we would have made sure if you had yst phoned

Hi Im really sorry to hear this Christine said she would do the refund and had she is going in now to see why not and will sort hopefully that will restore faith as customer satisfaction is a huge part and would never ignore a customer

Jason

Rated 3 out of 5 stars

Received on time today well packaged…

Received on time today well packaged just a fault no instructions to cook the pies Buckfast I would like to know what temperature and time please I did look for a label?

22 February 2022
Unprompted review
Rendalls Online Butcher logo

Reply from Rendalls Online Butcher

Cooking times should be on the site but 170c for 20mins hope that helps is there any advice to get a higher rating in future hope you enjoy

Jaskn

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