I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had trouble finding correct part for my car, found these guys online found the part ordered it part arrived 5 days later absolutely brilliant would highly recommend.

Reply from Onlinecarparts - Great Britain
Ordering was easy. Online chat efficient. Suggest that connection to Auto Doc made evident at start. Query with appropriate item for specific vehicle dealt with well.

Reply from Onlinecarparts - Great Britain
ordering the right parts for my car was made easy and quick delivery.....solid well made parts and a great price

Reply from Onlinecarparts - Great Britain
Your website is brilliant for finding and ordering parts, but Evri are useless at delivery. My order was shown as out for delivery last Friday. Then it wasn't. Now it's been sitting in their warehouse not having moved since Friday morning. Their Customer support appears to be useless too. If I order from you again in the future can I refuse Evri as a courier. This is so bad I've had to go out and buy the parts locally so I can get on. Sadly your Chatbot isn't too good at dealing with this complaint either

Reply from Onlinecarparts - Great Britain
well packaged and correct and was informed all the way to my front door good value thank you.

Reply from Onlinecarparts - Great Britain
Ordered , items delivered within a few days. Then fitted and back on the road .Job Done !

Reply from Onlinecarparts - Great Britain
Your service is great but the delivery company that you use is a complete waste of time. Do not deliver to the correct address.

Reply from Onlinecarparts - Great Britain
Normally very pleased with autodoc choice of products and price !
But unless I'm mistaken ,and it was only a week ago so sure I m not.
I ordered some disc brake springs for Focus and one set for Fiesta.
I ordered some different brands but all came same brand and no Fiesta one.All said for a G.M car from 1995.
Went on a bit easy hope right parts.

Reply from Onlinecarparts - Great Britain
Really good company arrived fast and perfect as ordered

Reply from Onlinecarparts - Great Britain

Reply from Onlinecarparts - Great Britain
Website made it easy to find part, delivery was very fast. Correct parts sent. All very good, thankyou.

Reply from Onlinecarparts - Great Britain
A clear idea of a delivery date would be helpful. The part did need some manipulation to fit, and it came with the wrong charging port.

Reply from Onlinecarparts - Great Britain
easy to order, parts delivered on time.
efficient, no complaints. Reasoable prices.

Reply from Onlinecarparts - Great Britain
Arrived swiftly at the right price couldn’t be happier excellent service would recommend

Reply from Onlinecarparts - Great Britain
The part fitted perfectly and pleased with the quality and cost.
Only let down was it took over a week to arrive, hence only 4 stars.

Reply from Onlinecarparts - Great Britain

Reply from Onlinecarparts - Great Britain
Navigating the app is exciting, there are so many options in brands and prices which makes shopping for any item very easy, delivery is fast, payments are secured and seamless... Generally speaking, the best parts one stop shop worldwide

Reply from Onlinecarparts - Great Britain
Having ordered some Selenia wr forward 0w-30 for a Euro 6 fiat Ducato. The picture of the oil container on their website showed the oil container with green packaging and a mopar logo. However, when the oil arrived it had red packaging and no mopar logo. I was a bit concerned about the quality as red packaging usually indicates that it is 5w-40. On checking online you can find WR forward 0w-30 on some European website in red packaging and no mopar logo, which has eased my concerns about the product. Having read the reply from online car parts there doesn’t appear to be simple way to contact them. There is live chat which is probably AI or you are faced with a barrage of questions. So to send a quick email or have a telephone conversation isn’t possible.
Having had a positive email response with the customer service team and discussed the issue I raised about the oil they have reassured me over my concerns. However, I still maintain that there needs to be a quick an easy way to contact them so any issues can be resolved quickly. So all in all I’m happy to use online car parts in the future.

Reply from Onlinecarparts - Great Britain

Reply from Onlinecarparts - Great Britain
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.