Onlinecarparts - Great Britain Reviews 

2,483
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, noting that components cost significantly less than those found at local suppliers while maintaining dependable quality. Many buyers highlight the exceptional overall service and efficiency when everything goes according to plan. People also appreciate the straightforward online ordering process, helpful website support features, and secure packaging ensuring everything arrives in perfect condition. However, some people mentioned that delivery times were slow, stating that couriers frequently took longer than expected to collect and transport parcels. A few other people also felt that receiving incorrect items and dealing with complicated, lengthy returns made their overall purchasing journey quite frustrating.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service. Many consumers praise the fast shipping times,... See more

Product

Reviewers mention positive feedback about product, praising the great value, good prices, and fast delivery... See more

Price

Reviewers highlight positive aspects of price, noting that items are often much cheaper than other suppliers... See more

Order

Consumers find order experiences to be mixed, as many praise the easy website navigation, good pricing... See more

Service

Users describe positive interactions with service, highlighting great value and superb support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more

Company replied

Rated 5 out of 5 stars

Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more

Company replied

Rated 5 out of 5 stars

Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more

Company replied

Rated 5 out of 5 stars

Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more

Company replied



Company details

  1. Vehicles & Transportation

Information provided by various external sources

Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,483)

242 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had trouble finding correct part for my…

Had trouble finding correct part for my car, found these guys online found the part ordered it part arrived 5 days later absolutely brilliant would highly recommend.

22 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

OIL SMOOTH

Ordering was easy. Online chat efficient. Suggest that connection to Auto Doc made evident at start. Query with appropriate item for specific vehicle dealt with well.

16 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

ordering the right parts for my car was…

ordering the right parts for my car was made easy and quick delivery.....solid well made parts and a great price

20 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
Onlinecarparts Team

Rated 3 out of 5 stars

Your website is brilliant. Delivery rubbish!

Your website is brilliant for finding and ordering parts, but Evri are useless at delivery. My order was shown as out for delivery last Friday. Then it wasn't. Now it's been sitting in their warehouse not having moved since Friday morning. Their Customer support appears to be useless too. If I order from you again in the future can I refuse Evri as a courier. This is so bad I've had to go out and buy the parts locally so I can get on. Sadly your Chatbot isn't too good at dealing with this complaint either

21 July 2026
Unprompted review
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi Peter!
Thank you for your review and we regret that the courier service did not meet your expectations — we understand how important reliable delivery is, and your feedback helps us improve.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Regards,
Onlinecarparts team

Rated 5 out of 5 stars

well packaged and correct and was…well protected in box

well packaged and correct and was informed all the way to my front door good value thank you.

20 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Ordered

Ordered , items delivered within a few days. Then fitted and back on the road .Job Done !

13 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team

Rated 4 out of 5 stars

Your service is great but the delivery…

Your service is great but the delivery company that you use is a complete waste of time. Do not deliver to the correct address.

14 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Trevor!
We are very sorry if you encountered any difficulties during delivery.
If there is anything we can help with, please contact us and we will definitely check everything.
We are looking forward to seeing you in our online store.
Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

All good…

All good…. Thanks again

16 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
Onlinecarparts Team

Rated 3 out of 5 stars

Normally very pleased with autodoc…

Normally very pleased with autodoc choice of products and price !
But unless I'm mistaken ,and it was only a week ago so sure I m not.
I ordered some disc brake springs for Focus and one set for Fiesta.
I ordered some different brands but all came same brand and no Fiesta one.All said for a G.M car from 1995.
Went on a bit easy hope right parts.

14 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear Philip!
We are sorry for the inconvenience.
Please be informed that our quality control manager will look into the issue that occurred and get back to you in the shortest term.
Best Regards, AUTODOC Team

Rated 5 out of 5 stars

Really good company arrived fast and…

Really good company arrived fast and perfect as ordered

13 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Highly recommended… good price and…

Highly recommended… good price and quick delivery

10 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Website made it easy to find part

Website made it easy to find part, delivery was very fast. Correct parts sent. All very good, thankyou.

13 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
Onlinecarparts Team

Rated 2 out of 5 stars

A clear idea of a delivery date would…

A clear idea of a delivery date would be helpful. The part did need some manipulation to fit, and it came with the wrong charging port.

7 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear Carl! Sorry to hear you faced any inconvenience. We will continue to work on improving the process of informing our customers about delivery. In the meantime by the tracking number you can track the package location at any time. If you have any questions, feel free to contact us at trust@onlinecarparts.co.uk. Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

easy to order

easy to order, parts delivered on time.
efficient, no complaints. Reasoable prices.

9 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
Onlinecarparts Team

Rated 4 out of 5 stars

Great product and online service, just let down by slow delivery.

The part fitted perfectly and pleased with the quality and cost.
Only let down was it took over a week to arrive, hence only 4 stars.

8 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear customer,
Thank you for your positive review 🌟 We’re happy that your experience with us left a good impression 🔧✨ We’ll do our best to make your next order even more enjoyable 🏆💫
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Excellent service right part for the…

Excellent service right part for the right price

7 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Navigating the app is exciting

Navigating the app is exciting, there are so many options in brands and prices which makes shopping for any item very easy, delivery is fast, payments are secured and seamless... Generally speaking, the best parts one stop shop worldwide

7 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team

Rated 4 out of 5 stars

Having ordered some Selenia wr forward…

Having ordered some Selenia wr forward 0w-30 for a Euro 6 fiat Ducato. The picture of the oil container on their website showed the oil container with green packaging and a mopar logo. However, when the oil arrived it had red packaging and no mopar logo. I was a bit concerned about the quality as red packaging usually indicates that it is 5w-40. On checking online you can find WR forward 0w-30 on some European website in red packaging and no mopar logo, which has eased my concerns about the product. Having read the reply from online car parts there doesn’t appear to be simple way to contact them. There is live chat which is probably AI or you are faced with a barrage of questions. So to send a quick email or have a telephone conversation isn’t possible.
Having had a positive email response with the customer service team and discussed the issue I raised about the oil they have reassured me over my concerns. However, I still maintain that there needs to be a quick an easy way to contact them so any issues can be resolved quickly. So all in all I’m happy to use online car parts in the future.

6 July 2026
Unprompted review
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Gazal! Thank you for sharing your review.
If you have any questions, please don't hesitate to contact us.
We'll be sure to check all the information and be happy to answer any questions.
If necessary, we'll try to find a suitable solution. Please, feel free to contact us again. We are looking forward to seeing you in our online store.
UPD: Of course, we'll contact you shortly. If you have any questions, you can contact us at this email address: trust@onlinecarparts.co.uk.
Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

Excellent service and excellent prices

Excellent service and excellent prices

2 July 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look