Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more
Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more
Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Contact info
United Kingdom
- 0800 9705 705
- info@onlinecarpets.co.uk
- onlinecarpets.co.uk
4.7
Excellent
6k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic
My whole house has been done with this company
Just finishing re decorating my sitting room the will be ordering my pre chosen flooring
1 May 2026
Unprompted review
Poor quality
The quality was not as good as advertised on the laminate we purchased. It started peeling after about a month and a half of being laid. We've since had to rip the whole lot up and will have to re order from somewhere else. I wouldnt use this company again.
Had some damage when it arrived which they refunded for, some bits were scratched. Very disappointed
10 March 2026
Unprompted review
Reply from Online Carpets
Good afternoon,
We appreciate the time taken to leave feedback following your recent order experience. We are sorry to hear you have been left disappointed with your laminate flooring.
All of our laminate flooring is supplied directly from our manufacturers and dispatched through our central warehouse. We are saddened to hear of the issues experienced in relation to the laminate peeling, as this would not generally be expected under normal household use.
We have requested some further information as we are keen to investigate the cause of this issue fully and begin working towards a more satisfactory outcome for you
Kind regards,
Jenny
Online Carpets
Quickstep vinyl flooring
Excellent price and quick delivery. First time I have used the vinyl flooring but have used a lot of Quickstep laminate flooring and it is top quality so naturally went for the known brand for hassle free installing.
Will happily use Online Carpets again when the need arises.
26 May 2026
Unprompted review
Hidden damage when delivered
My vinyl flooring was delivered with no visable signs of damage but when the fitters unrolled it there was damage all down one side. Online carpets didn’t believe me. Always check your delivery as soon as it arrives so you can request a replacement immediately. I would not recommend this company to anyone order number ONL1160365
23 April 2026
Unprompted review
Reply from Online Carpets
Good afternoon,
Thank you for taking the time to leave feedback following your experience. We are sorry to hear you were disappointed with the product received.
All products are prepared within our busy warehouse environment and, although rigorous checks are in place, there are rare occasions where an item may not leave fully as expected. For this reason, we ask customers to carefully inspect flooring before any alterations or installation, as this allows us to offer collections, replacements, or refunds where appropriate.
From our communications, we can see that options were provided prior to installation. Once flooring is fitted, this is considered acceptance of the product in the condition received.
It is never the case that we do not believe our customers; however, in some situations it can be difficult to determine the exact cause of an issue. In these instances, we remain committed to reaching a fair resolution based on the information available.
We can see that a partial refund was offered and accepted in this case, although we are sorry to learn you remain dissatisfied with the outcome. A member of our Customer Care Team will be reaching out shortly to see whether there are any further areas we may still be able to assist with.
Kind regards,
Jenny
Online Carpets
I've ordered several types of flooring…
I've ordered several types of flooring from Online Carpets over the years and I have never been disappointed!! Amazing quality, excellent price, fantastic customer service! 5* all round! Thank you
13 May 2026
Unprompted review
Great seller great easy to use website…
Great seller great easy to use website and very good quality carpets will definatly use them again
17 April 2026
Unprompted review
Excellent value carpet delivered very…
Excellent value carpet delivered very quickly. Will purchase my other carpet very soon
1 May 2026
Unprompted review
bought new flooring from here was…
bought new flooring from here was delivered asap and looks fantastic for the money brilliant quality and solid wood
1 May 2026
Unprompted review
2nd time I used them
2nd time I used them. First time was for bedroom carpet and underlay. 2nd time was for lounge, again carpet and underlay. Always delivered on time. Prices are great. The Cormar Apollo plus is a great carpet, so good we’ve put it in both our rooms. Easy clean and doesn’t show tread wear like other carpets.
23 April 2026
Unprompted review
Fantastic goods and service
Fantastic goods and service. Would highly recommend
14 May 2026
Unprompted review
I have used online carpets since covid…
I have used online carpets since covid lockdown, when I redecorated my house. I have had carpets and linoleum , all great quality,and delivered with care and on time. I requested samples beforehand to asses the quality,and all was good. A great cimpany with affordable quality products.
16 May 2026
Unprompted review
easy to order samples prior to…
easy to order samples prior to ordering.
Quick delivery, superb pricing.
As a female average DIYer I fitted the new bedroom underlay and carpet for a fraction of the cost!
would use again.
2 April 2026
Unprompted review
Straight forward ordering
Straight forward ordering. I contacted them as don’t want delivered for a few weeks and they were more than happy to help with that
9 April 2026
Unprompted review
Excellent delivery service and a good…
Excellent delivery service and a good quality carpet. Frist time using online carpets and I would definitely use then again
1 May 2026
Unprompted review
Easy deliver and quick return on over…
Easy deliver and quick return on over brought flooring
Any questions answered quickly and flooring looks amazing 👏
21 May 2026
Unprompted review
Total joke from start paid for fast…
Total joke from start paid for fast delivery got email saying out for delivery never happened contacted courier dx got a horrible person who said its not gone out it might go tomorrow contacted online carpets who are refusing to refund money even though they have not delivered andthey also have contacted dx couriers who confirmed they hav not delivered now got to wait till it goes back then another 7to 10 days to go back to card total joke reported to trading standards
18 May 2026
Unprompted review
Reply from Online Carpets
Hello Rodney.
Thanks for taking the time to leave a review. We’re sorry to hear that you’ve been disappointed with the delivery experience.
We can see that your order was passed to a third-party courier and appreciate that it has not arrived within the express delivery timescale you paid for. We understand how frustrating this is.
In relation to your refund, we are currently awaiting confirmation from the courier that the order is being returned to us, which we expect to receive shortly. As soon as this has been confirmed, we will process your refund immediately. Before doing so, we do need to ensure that the courier will not make a delivery attempt.
While we appreciate this does not change your experience, the vast majority of our orders are delivered successfully and within the estimated timescales provided at checkout. We’re sorry that this was not the case with your order and apologise for the inconvenience caused. If you would like to respond to the request we have sent for further information, we will be in touch with you directly.
Kind regards,
Joanne.
Online Carpets.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.