Signed up for the welcome bonus and after I placed bets, found out the free spins didn't count toward the playthrough like the initial offer suggested. Support said I should have read further down.
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Submitted my identity check documents on Monday. Everything went through fine apparently, then Wednesday I get an email asking me to upload them once more. Pretty frustrating tbh.
The cashout minimum wasnt shown anywhere obvious before I made my first deposit. Only found it when trying to withdraw a smaller amount, then got blocked. Pretty poor way to handle this information.
Just had to verify my identity twice in ten days. The first documents were apparently sufficient enough to let me deposit, but then they wanted everything again out of nowhere.
Company details
Written by the company
100% up to £500 + 250 Free Spins
Contact info
United Kingdom
- office@onlinecasinos-gb.click
- onlinecasinos-gb.click
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Money sat pending for 5 days when they…
Money sat pending for 5 days when they promised 48 hours max. Asked live chat twice and got different answers both times about when id actually see it.
There's a gap in my transaction history…
There's a gap in my transaction history from last Friday. A 200 pound bet is completely missing and support just keeps saying to refresh the page.
Signed up based on the welcome offer…
Signed up based on the welcome offer but the wagering requirement was completely different once I logged in. Chat said it was my fault for not reading the fine print properly.
Weekend live chat is completely backed…
Weekend live chat is completely backed up. I was number 12 in queue and it took almost an hour just to talk to someone.
Managed to get the bonus round to…
Managed to get the bonus round to trigger but then the game locked up completely. When it came back online the bonus was finished but the payout never appeared in my account.
Chat support closed my conversation…
Chat support closed my conversation without finishing. They said to email instead, but email sent me back to chat. Been going in circles for days.
Withdrawal page showed approved status…
Withdrawal page showed approved status on Saturday but the funds werent actually sent. When I contacted support they claimed it was still processing from Friday.
Submitted my identity check documents…
Submitted my identity check documents on Monday. Everything went through fine apparently, then Wednesday I get an email asking me to upload them once more. Pretty frustrating tbh.
Requested 400 to withdraw and received…
Requested 400 to withdraw and received 200, then was told the rest would follow separately. Nothing on the page indicated it would work this way before I submitted the request.
The site said no wagering needed but…
The site said no wagering needed but then my balance had a 'play through' tag attached to it. Took three messages to get someone to actually explain what that meant.
Just had to verify my identity twice in…
Just had to verify my identity twice in ten days. The first documents were apparently sufficient enough to let me deposit, but then they wanted everything again out of nowhere.
Signed up for the welcome bonus and…
Signed up for the welcome bonus and after I placed bets, found out the free spins didn't count toward the playthrough like the initial offer suggested. Support said I should have read further down.
I was playing and suddenly got booted…
I was playing and suddenly got booted out without warning. When I logged back in, my balance showed different from what I remembered. The app just needs to keep me connected.
Set a deposit restriction but it only…
Set a deposit restriction but it only kicked in after I already put money in. The timing on this was really poor tbh, should be instant.
The cashout minimum wasnt shown…
The cashout minimum wasnt shown anywhere obvious before I made my first deposit. Only found it when trying to withdraw a smaller amount, then got blocked. Pretty poor way to handle this information.
The deposit limit I set through my…
The deposit limit I set through my account settings apparently didnt apply to my next session. Only noticed after I'd already put in more than I intended tbh.
Transferred 100 euros and the system…
Transferred 100 euros and the system said pending. Checked back after an hour and support claimed it was already in my account even though I could see zero balance.
Added credit to my account last week…
Added credit to my account last week and it never appeared. Theyve asked for my bank details twice now which is getting annoying.
Cashed out 420 and it came through as…
Cashed out 420 and it came through as 280 on Monday and 140 on Wednesday. Would've been nice to know that in advance instead of checking my account twice thinking something went wrong.
Suddenly logged out on my phone…
Suddenly logged out on my phone yesterday. Tried logging back in straightaway but the app kept closing. Had to use the website instead which was annoying enough on mobile.
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