LloydsPharmacy Online Doctor Reviews 16,361

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and ease of use, often highlighting the quick response times and straightforward online consultation process. Many appreciate the prompt delivery of medication and the clarity of information provided. However, some customers experienced issues with delivery services, noting delays, lost orders, or problems with receiving their items. A few people also mentioned difficulties with the ordering process, such as limitations on explaining medical conditions or ordering multiple items simultaneously.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and professionalism. Many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and efficient... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the online consultation and... See more

Response time

Reviewers mention positive feedback about response times. Many customers highlight the quick replies from... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, praising the easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel clinic
  6. Weight-Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16k reviews

5-star
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Rated 5 out of 5 stars

Hi,Good Lloyds Pharmacy 🙏

Hi,
You deserve more than 5 stars 💯🙏💯.
I ordered and in 2 days arrived my item so happy,and i appreciate it for everything.I will order more 💯
I will recommend you Lloyds Pharmacy to everyone.
Many Thanks 🎊🎉💯🙏

4 February 2026
Unprompted review
Rated 1 out of 5 stars

I still don’t have my medication which…

I still don’t have my medication which I meant to take tomorrow and now the chemist is closed until Monday, which is far too late. I ordered and it says ready for collection, went same day, said they didn’t have it and that they will send me a text, well I am still waiting since Wednesday.

4 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Customer,

We are very sorry to hear that you haven’t had a good experience using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

Furthermore, we have sent you a message on your patient account regarding your order and how to proceed.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

I keep getting requests for reviews…

I keep getting requests for reviews when I’ve never been a customer of yours. Is this some sort of scam? Is your admin a bit bad and you get email addresses mixed up? Or are you tooting for business? Could you stop hassling me please.

It is pointless sending me anything on message as I cannot log in - I do not have an account. I assume that the customer whose information you are sending me might be miffed if they realise that you are sending it to someone else instead. I am not sure that this reflects well on your attitude to confidentiality - and would warn your customers about your apparent disregard to confidentiality.

6 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Customer,

Thank you for your feedback. We’re sorry to hear that the review invitations have caused frustration.

Review requests are sent automatically following interactions with our service and are not sent at random. After reviewing our records, we can confirm that an account is registered, with the information provided, which explains why these invitations were issued.

We have contacted you via message on the account you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

 We appreciate that this may have come as a surprise and apologise for any inconvenience caused.

Kind regards,
LloydsPharmacy Online Doctor

Rated 2 out of 5 stars

Really not very happy with this…

Really not very happy with this supplier. I have had mounjaro pens from several pharmacies over the past 9 months but these have you jumping through far too many hoops. I applied from my PC but they want me to upload a live video via a mobile. Prerecorded and then uploaded to the website is not acceptable to them. I am in my 60's and only use a mobile for calls and texts and when I try log in on the mobile it does not allow me to log in with the same log in details as used on the PC! Now I'm being told to set up a second account after I have paid via the first! I suppose best I can hope for is a refund without having my card supplier get it back for me.
LLoyds Pharmacy, never again.

3 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Customer,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

Better online pharmacies available, don’t use these

Used them quite a few times without issue but never again after my last episode. They say they processed a refund to me which I never got and just keep stating they did. Going round in circles for a month now. I’ll just have to write this off and learn my lesson. Far better on-line pharmacies out there, don’t use them.

8 January 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Liam,

Thank you for taking the time to leave us a review.   

 We're sorry you've had a poor experience with us. As previously advised, a full refund has been successfully processed to the original payment method used. We have reached out to you directly via your account with further details and guidance on the next steps.

Kind regards,  
LloydsPharmacy Online Doctor

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