Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more
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I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more
Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.
Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service
Company details
- Online Prescription Medication Vendor
- Women's Health Clinic
- Online Pharmacy
- Pharmacy
- Travel clinic
- Weight-Loss Service
About LloydsPharmacy Online Doctor
Written by the company
LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups.
As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments
Contact info
50 – 54 Wigmore Street, W1U 2AU, London, United Kingdom
- 020 7989 9888
- support@lloydsonlinedoctor.com
- onlinedoctor.lloydspharmacy.com
4.3
Excellent
16k reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never received my order
Never received my order, was told it was sent back by the courier, first I was told I never paid for delivery and also told I never collected my previous order which was both wrong. Then told I was correct and that they would refund the express delivery which they did. Still waiting for a refund on the purchase. Terrible service, won't be using again
9 January 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear David,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
24 Week Re-Order
I liked that my order arrived the next day.
What was annoying was the lack of Lloyds being helpful. My bank account had a ghost cheque from some one else's account put through it making it £41,000 in arrear. While this was being corrected I could not use it to pay. I tried to use my credit card but this was not allowed. Companies like Amazon allow the payment method to be changed but not Lloyd's. I had to cancel the account and reopen it.
9 January 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear John,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
The consultation was very easy to…
The consultation was very easy to follow with a clear process. The swift response was also helpful
6 January 2026
Unprompted review
Found LloydsPharmacy a real waste of…
Found LloydsPharmacy a real waste of time. After ordering Mounjaro the kwikpen stopped working after 2 jabs, been messaging to and fro to them and they keep saying send a video of it How no information or link. Also replies are 24hr later. Don’t waste your time with them, I have ordered elsewhere, good riddance
8 January 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Mohammed,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Simply Excellent Service
8 January 2026
Unprompted review
Efficient and easy to use
Prompt, efficient, easy to use service. Ordered medication on 03/01/26 and it was delivered on 07/01/26.
3 January 2026
Unprompted review
The delivery time
7 January 2026
Unprompted review
Too Many Bots
Absolutely appalled at the service here. Two weeks and still no order. A constant loop of messages that repeat the same instructions, take far too long to be answered and take no heed of the response. An app that is clearly only developed for iOS.
I am conscious of the need for due diligence when it comes to prescribing pharmaceuticals, but by that same note, it is perhaps best to not leave it to automated verification systems, and instead use a human.
Very quick to take your money, very slow to deliver a service.
23 December 2025
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this has been.
We’d like to reassure you that our service is supported by real people. While some checks are automated for safety and regulatory reasons, all prescribing decisions and account queries are reviewed by our clinical and customer support teams.
We have contacted you directly via your account to offer further assistance and are actively working to improve response times and communication.
Thank you again for your feedback, which we take seriously as it helps us improve our service.
Kind regards,
LloydsPharmacy Online Doctor
Brilliant thanks
5 January 2026
Unprompted review
they use Evri....
1st time using the'click and collect' and i won't be using them again..
they use Evri and i have already received a message saying my parcel is delayed ..
AVOID
7 January 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Simon,
Thank you for taking the time to share your feedback.
Following a review of your account, we can confirm that your order was delivered within the standard delivery timeframe to your selected ParcelShop. We have also contacted you directly via your account to offer further assistance and to address any concerns you may have.
Should you have any additional questions or require further support, please do not hesitate to respond to us via your account, and we will be happy to assist.
Kind regards,
LloydsPharmacy Online Doctor
Professional and thorough ensuring I…
Professional and thorough ensuring I felt confident in my purchase
5 January 2026
Unprompted review
I am 71 years of age and was questioned…
I am 71 years of age and was questioned so many times about my Mounjaro, yet I had been taken it for months.
I found their attitude and insinuations very upsetting, and sadly knowing what i know now would not recommend them .
4 January 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Ian,
Thank you for taking the time to share your feedback. We’re sorry to learn that you found this experience upsetting, as this is not the standard of service we strive to provide.
Our clinical team have now been in contact with you directly over the phone to clarify the matter and address any concerns raised. We hope this discussion provided the necessary explanation and reassurance.
Should you have any further questions or require additional support, please contact us via your account so we can assist you promptly.
Kind regards,
LloydsPharmacy Online Doctor
Ease of use.
29 December 2025
Unprompted review
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