I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using Superdrug online doctor for 4 months now to purchase weight loss jabs, so easy to order and complete the purchase. I’ve had questions answered within the hour, and I’ve swapped medication.... See more
Company replied
Easy to fill out all the information that is required . Explanation of the use or the weight loss easy and clear All side effects that I might experience clearly explained contact with your... See more
Company replied
It was so easy to apply for the meds that i wanted. It arrived within a couple of days once permission was given by my own GP. It felt very professional regarding the whole set up. I like the way you... See more
Company replied
Company details
Contact info
The Old Sorting House, 46 Essex Road, The Angel, N1 8LN, London, United Kingdom
- 020 3588 0293
- doctors@superdrug.com
- onlinedoctor.superdrug.com
4.5
Excellent
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Royal Mail not so good…
Royal Mail not so good as they didn’t give a rough time do it meant waiting in.
16 September 2026
Reply from Superdrug Online Doctor
Dear Lesley
Thank you for your feedback.
I am sorry to hear about your delivery issue, I have gone ahead and raised an investigation in to this with the courier. I have also reached out in your online account with some further information. Please review at your earliest convenience, if you require any further assistance, you can contact us there and our Patient Care Team will be able to assist you.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Always patient with me when I order as…
Always patient with me when I order as not confident with apps
16 September 2026
Reply from Superdrug Online Doctor
Dear Suzanne
Thank you for your feedback.
We are so happy to hear that you feel supported by our teams! We are glad to know that we were able assist you in navigating our services, We look forward to maintaining this level of service and hope to provide it to you again in the future. Please let us know if you require any further assistance, you can contact us through your online account.
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Sarah
Thank you for your review.
We’re delighted to hear that you were pleased with the end-to-end experience. It’s great to know that everything went smoothly from ordering to delivery and that you felt supported in our communications.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Christopher
Thank you for your feedback.
It is lovely to hear that you regard our services so highly. We strive to provide a helpful and efficient experience for our patients and knowing that we were able to support you is really encouraging.
Have a lovely week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Abigail
Thank you for your feedback.
We are so glad to hear you regard our service as great! This is exactly the standard we aim for so this is rewarding to hear.
Have a lovely week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
Great customer service
Great customer service. Delivery was quick and my orders were on time. Never have a problem
13 September 2026
Reply from Superdrug Online Doctor
Dear Aurora
Thank you for your feedback.
It is lovely to learn of your experience with us. We are committed to providing an easy to navigate service with efficient delivery so this is very encouraging to hear. We look forward to providing you with this experience again should you require our services in the future.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Graham,
Thank you for your review.
We’re sorry that you’ve encountered a small problem when using photos in the app.
I have personally reached out to you via your patient account with further information regarding this.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for your review.
From checking your account, I can see that your request had been approved by our doctors and have since been delivered.
I have personally reached out to you via your patient account today regarding this.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
I have lost a stone in weight eating…
I have lost a stone in weight eating healthy and I am feeling so much better
15 September 2026
Reply from Superdrug Online Doctor
Dear Brian,
Thank you for the review.
Losing a stone is a milestone to be proud of, and it’s especially encouraging to hear that you’re also eating healthily and feeling so much better as a result.
We know that everyone’s journey is different, so it’s wonderful to hear that you’re finding an approach that works well for you and that you’re noticing a positive difference in how you feel.
We’re here to support you along the way so do not hesitate to reach out if you ever have any questions.
All the best!
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Susan,
Thank you for the review.
We’re glad to hear your request arrived promptly and that the delivery process was smooth from start to finish.
Kind regards,
Shontae
Senior Patient Care Advisor
I picked up my prescription that I’d…
I picked up my prescription that I’d paid for and I didn’t check it until I’d got back to work, I did order 6 x worth and I only have 3 x worth. I checked what I’ve ordered and it does say 6, I also did try to ring the pharmacy multiple times but I’ve had no reply. I’m sorry for rating such a bad rating but your pharmacy have always been really good with me, I always come here. If you have a shortage of these pills please let me know because I can wait until the 3 I have now is over. Im sorry for this review but if we can rectify it please? Your staff are always so helpful and maybe it is my fault for not checking, but I was in a rush and I can bring what I have back if necessary to rectify this. Thankyou
13 September 2026
Reply from Superdrug Online Doctor
Dear Lauren,
Thank you for your review.
I’m sorry to hear that your request was delayed due to a stock issue.
We advise on our website that we occasionally cannot 100% guarantee all stock, but we will do our best to source this from different suppliers to fulfil a patient’s request as soon as possible.
I note that your your remaining request is available for collection from your chosen pharmacy.
Please accept our apologies for the delay and any frustration caused.
If you have any other queries or feedback, you can always contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Rachel,
Thank you for the review.
It’s wonderful to hear that you’ve found our service prompt and reliable, as we know how important it is to have confidence that your request will arrive when expected.
Kind regards,
Shontae
Senior Patient Care Advisor
The information I received was very helpful
The information I received was very prompt, clear and helpful, so I could make a decision on what treatment I would like to receive
6 July 2026
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for the lovely review.
We’re glad to hear that the information provided was prompt, easy to understand and useful in helping you consider your treatment options.
Having the right information can help make what can sometimes feel like an important or difficult decision much more straightforward, and we’re pleased that you felt able to make your choice with a clear understanding of the options available to you.
Thank you once again for sharing your experience and if you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Changing Prescription
I needed to change from the injections to the tablets due to travel plans and the nausea as I increased doses. I did my research and laid out my argument for the change and presented it to the Dr. They listened and approved the change without issues, which was great. Nice one!
13 September 2026
Reply from Superdrug Online Doctor
Dear John,
Thank you for the lovely review.
We’re really pleased to hear that you felt listened to and supported when discussing a change in your treatment, particularly with your travel plans and the difficulties you experienced as your dose increased.
It’s great to know that you were able to discuss your research and concerns openly with the doctor and that you felt your circumstances were taken into consideration.
Making sure our patients have the opportunity to have a clear and honest conversation with a doctor is an important part of the service, so it’s lovely to hear that this was your experience.
Wishing you all the best with your treatment and your travels and let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Easy ordering and collection
Easy ordering and collection, friendly helpful staff. Love this service.
14 September 2026
Reply from Superdrug Online Doctor
Dear Kelly,
Thank you for the review.
We’re really pleased to hear that you’ve found the ordering and collection process easy and that our friendly, helpful staff have made your experience a positive one.
We know that making the process simple and convenient can make a real difference, so it’s great to hear that you’re enjoying the service and finding it works well for you.
Kind regards,
Shontae
Senior Patient Care Advisor
The service and support is great
The service and support is great, they always check that your okay and any issues that they can deal with, so far I'm very happy with superdrug.
14 September 2026
Reply from Superdrug Online Doctor
Dear Michelle,
Thank you for the review.
We’re really pleased to hear that you’ve been happy with the service and support you’ve received from us and that our regular check-ins have helped you feel cared for throughout your treatment.
Making sure you have the opportunity to raise any questions or concerns and receive the appropriate support is really important to us, so it’s great to know that this has given you confidence in the service.
We truly appreciate you taking the time to share your experience and let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
It’s a great service
It’s a great service , with regular communications and quick responses if I have any questions etc. I feel really well cared for and monitored.
Thoroughly recommend Superdrug’s ability to provide a professional service for my Mountjaro.
14 September 2026
Reply from Superdrug Online Doctor
Dear Andrea,
Thank you for taking the time to share your experience.
We’re particularly pleased to hear that our regular communications and quick responses have helped you feel well cared for and monitored, as keeping patients informed and providing support when questions arise is an important part of the service we aim to deliver.
It’s wonderful to know that you’ve found the process professional and that you feel confident in the support available to you throughout your Mounjaro treatment.
Thank you again for your recommendation and we’re here to support you along the way so do not hesitate to reach out if you ever have any questions.
All the best!
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Grant,
Thank you for the wonderful 5-star review.
We’re pleased to hear that you’ve had a good experience with our service and that everything has been working well for you.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Kate,
Thank you for the review.
We’re really pleased to hear that you’ve had a great experience with us and that our service has met your expectations.
Kind regards,
Shontae
Senior Patient Care Advisor
Very quick service and reminders orders…
Very quick service and reminders orders are easy
14 September 2026
Reply from Superdrug Online Doctor
Dear Mike,
Thank you for the review.
We’re really pleased to hear that you’ve found our service quick and that the reminders have made keeping on top of your request easier.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.